Page 302 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 9,031 through 9,060 (of 82,585 total)

← 1 2 3 … 301 302 303 … 2,751 2,752 2,753 →

Author

Posts
March 24, 2020 at 12:46 pm in reply to: Enfold Theme Update #1196349

Yigit
Keymaster

Hi,

Thanks for contacting us!

Could you please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it? :)

Regards,
Yigit

March 23, 2020 at 5:46 pm in reply to: Why does my site look like this after importing demo content? #1195538

Yigit
Keymaster

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 23, 2020 at 5:37 pm in reply to: Header and sidebar #1195537

Yigit
Keymaster

Hey,

Thanks for contacting us!

I noticed that you are using custom menu. You can create a new menu in Appearance > Menus and choose to display that menu in your Fullwidth Sub Menu element. When you make changes in your menu, it would reflected on all Fullwidth Sub Menu items using that menu :)

Best regards,
Yigit

March 23, 2020 at 5:34 pm in reply to: WooCommerce #1195535

Yigit
Keymaster

Hi,

You are welcome!

Thanks, you too and please let us know if you have any other questions :)

Best regards,
Yigit

March 23, 2020 at 5:00 pm in reply to: advanced layer responsive #1195525

Yigit
Keymaster

Hi Mike,

No worries at all. Sorry I could not find a solution in timely manner.

Only change I made was replacing HTML of contact form. I just edited your slider and added the previous code back.

Best regards,
Yigit

March 23, 2020 at 4:41 pm in reply to: contact form issue : urgent #1195518

Yigit
Keymaster

Hi,

I replied to your thread here – https://kriesi.at/support/topic/advanced-layer-responsive/. Let us continue there :)

Cheers!
Yigit

March 23, 2020 at 4:40 pm in reply to: Fixed image for image layer in layer slider #1195516

Yigit
Keymaster

Hi,

Glad you figured it out and thanks for sharing your solution :)

Best regards,
Yigit

March 23, 2020 at 4:40 pm in reply to: Why am I not getting respons on my questions #1195514

Yigit
Keymaster

Hey,

Sorry about that. I was trying to figure out what was causing the redirect issue. I think I have and replied to your thread. Let us continue there :)

Best regards,
Yigit

March 23, 2020 at 4:37 pm in reply to: advanced layer responsive #1195509
Yigit
Keymaster
Hi,

Sorry for my late reply!

I could not reproduce the issue on my local installation. It seems like you chose to redirect to another page after form is submitted and i believe that is reloading the page.

I edited your contact form on the bottom of your homepage and changed the setting from “redirect to another page” to “display a message”, copied HTML code, replaced the code in Layerslider with new one, then edited your contact form once again and set to redirect to another page.

I believe this will help however it seems like there is a server side cache as changes are not being reflected. Could you please flush it and check the slider once again?

Best regards,
Yigit
- This reply was modified 5 years, 1 month ago by Yigit.
March 23, 2020 at 3:51 pm in reply to: portfolio grid #1195494
Yigit
Keymaster
Hi,

That is because following custom code
```
#articles-ive-written .grid-entry .inner-entry {
    margin-right: 9%;
    box-shadow: none;
    transition: .7s;
    margin-bottom: 14%;
}
```
Please try adding following code to Quick CSS as well
```
@media only screen and (min-width: 767px) { 
#av-sc-portfolio-1 {
    width: 104%;
}}
```
Best regards,
Yigit
March 23, 2020 at 3:45 pm in reply to: column overlap on layerslider in mobile view only #1195491
Yigit
Keymaster
Hi John,

We are sorry for the late reply!

Could you please add following code to Quick CSS in Enfold theme options > General Styling
```
@media only screen and (max-width: 480px) { 
.responsive #top.home #av_section_1 .flex_column_table {
    margin-top: 0!important;
}}
```
Best regards,
Yigit
March 23, 2020 at 3:12 pm in reply to: WooCommerce #1195482

Yigit
Keymaster

Hi,

Thanks for contacting us!

Yes, WooCommerce should be installed separately. WooCommerce has paid extensions however itself is a free plugin and fully compatible with Enfold. You can refer to this post – https://kriesi.at/documentation/enfold/woocommerce-shop/

Let us know if you have any other questions :)

Best regards,
Yigit

March 20, 2020 at 6:48 pm in reply to: Alt for transparent header image #1194863

Yigit
Keymaster

Hey,

We have informed Günter :)

Cheers!
Yigit

March 19, 2020 at 5:41 pm in reply to: ALB for Taxonomy Events #1194479

Yigit
Keymaster

Hey Danny,

Please refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type. You would simply need to insert your custom post type name.

If you need assistance with it, please share admin logins privately.

Best regards,
Yigit

March 19, 2020 at 5:20 pm in reply to: share this article add instagram #1194463

Yigit
Keymaster

Hi,

Thanks for contacting us!

Instagram currently does not allow sharing content from another website so it is not possible. If they make it possible one day, we will surely add an option in Enfold as well :)

Best regards,
Yigit

March 19, 2020 at 5:15 pm in reply to: Consent Modal – Button placement on mobile very hard to use #1194461

Yigit
Keymaster

Hey Jan,

Thanks a lot for your suggestion!

We will update cookie modal window and make buttons sticky at the bottom of the screen on mobile :)

Best regards,
Yigit

March 19, 2020 at 5:02 pm in reply to: Edit Form Element – Sound Video #1194453

Yigit
Keymaster

Hi,

Sorry for the late reply!

Browsers prevent video autoplay when sound is enabled therefore videos are muted by default when autoplay is enabled. Please consider disabling it.

Best regards,
Yigit

March 19, 2020 at 4:19 pm in reply to: layerslider blinks on slide transition #1194447

Yigit
Keymaster

Hi,

You are welcome! Glad Ismael could help :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

March 19, 2020 at 4:11 pm in reply to: layerslider blinks on slide transition #1194444

Yigit
Keymaster

Hi,

No, you do not. You seem to have enabled lazyload option for images, probably in a plugin setting. Could you please try to disable it and check once again?

Best regards,
Yigit

March 19, 2020 at 2:38 pm in reply to: Problems with grouped products after updating WooCommerce to 4.0 #1194427

Yigit
Keymaster

Hi,

Thanks for the info, however Editor is missing under Appearance tab. Could you please post FTP logins as well so we can access theme files?

Best regards,
Yigit

March 19, 2020 at 12:50 pm in reply to: Instagram in cookie modal window/Cookie notice #1194397

Yigit
Keymaster

Hi,

Sorry for the late reply!
Smash Balloon already offers an option to download and server your feed from your server. In our final conversation with them, they offered to add a new hook in new version to force this settings so there will not be any GDPR related issues. I am not sure if they have already implemented it or not (could not see in their change log). We will check with them once again however as I mentioned, you have an option to serve images from your server :)

Best regards,
Yigit

March 19, 2020 at 11:19 am in reply to: Problems with grouped products after updating WooCommerce to 4.0 #1194368

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please create temporary admin logins and post them here privately?

Issue seems to be related to Enfold’s quantity buttons. I will report the issue to our devs. I could reproduce the issue on my local installation and after saving woocommerce-mod.js file, it started working correctly.

Regards,
Yigit

March 18, 2020 at 2:31 pm in reply to: Instagram Widget – Image Size #1194119

Yigit
Keymaster

Hi Mauro,

We recommend users who would like to have more control over their Instagram feed to use this plugin – https://wordpress.org/plugins/instagram-feed/. We have already implemented it free and pro versions in Enfold and it will be available starting from upcoming update :)

Best regards,
Yigit

March 17, 2020 at 10:30 pm in reply to: Facebook Widget not showing? #1193916

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 17, 2020 at 5:15 pm in reply to: Please contribute and translate Enfold #1193854

Yigit
Keymaster

Hi Jan,

Thanks for your contribution. Updated language files will be included in upcoming version :)

Best regards,
Yigit

March 17, 2020 at 5:07 pm in reply to: Fullwidth Easy Slider – Auto rotate stops working in Safari after a video slide #1193852

Yigit
Keymaster

Hi,

Please go to Appearance > Editor and navigate to enfold/js/avia.js and replace the content of file with this one – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_7_3/avia.js

Best regards,
Yigit

March 17, 2020 at 2:15 pm in reply to: Header Title and Breadcrumbs display on Mobile #1193802

Yigit
Keymaster

Hi,

Glad Jordan could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 17, 2020 at 2:14 pm in reply to: Fullwidth Easy Slider – Auto rotate stops working in Safari after a video slide #1193801

Yigit
Keymaster

Hi,

We are going to include the fix in upcoming update :)

Best regards,
Yigit

March 17, 2020 at 12:38 pm in reply to: Ajax research, redirect to the search page seems that the search does not respon #1193779

Yigit
Keymaster

Hi S,

We are always here to help :)
Though, I must admit that to me it seems like issues are caused by customizations and fixing those are actually out of the scope of our support. Mike went above and beyond but if it gets more complicated, he might ask you to hire a freelancer to solve customization related issues.

Best regards,
Yigit

March 17, 2020 at 12:11 pm in reply to: Facebook Widget not showing? #1193770

Yigit
Keymaster

Hi Thomas,

Thanks for your understanding :)

I have added the icon in your footer widget area using icon shortcode. Could you please review your website once again? You can go to Enfold theme options > Footer and disable social icon in footer socket area :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 9,031 through 9,060 (of 82,585 total)

← 1 2 3 … 301 302 303 … 2,751 2,752 2,753 →