Enfold Theme Update

Hi,

Thanks for contacting us!

Could you please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it? :)

Regards,
Yigit

Hi,

You can refer to following screenshot and find your purchase code:

We only support our registered users, so please register if you can locate your purchase code. If you cannot, please feel free to share a link of your website and point out the issues (images you are unable to change). We do not mind taking a quick look :)

Cheers!
Yigit

Hey,

I believe you are not able to change them because edit page is not loading, am I correct? You are currently using an older version of Enfold which is not compatible with your WordPress version. Updating Enfold to the latest version 4.7.3 would solve the issue – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp :)

Cheers!
Yigit

Hey,

Envato updated their API and we have implemented those changes in Enfold 4.5. Since you are using Enfold 4.4, you would need to manually update the theme to the latest version – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp and then you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive future updates.

To access updated theme files, you would need access to ThemeForest account that was used to purchase the theme. If someone else bought the license for you, please contact them and request the latest version of the theme, your purchase and ask them to generate a Personal Token for you. If you are unable to contact the person who purchased the license for you, unfortunately you might need to purchase a new license.

Best regards,
Yigit