Forum Replies Created

Viewing 30 posts - 31 through 60 (of 72,315 total)
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  • in reply to: Enfold Showcase #866865

    Hi,

    @tobiaspress Nice looking site!

    Best regards,
    Yigit

    in reply to: Strange Plugins Page Notification #866861

    Hi,

    Glad you figured it out! Let us know if you have any other questions or issues and enjoy your weekend!

    Best regards,
    Yigit

    in reply to: Debug mode crashing site #866859

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: Debug mode crashing site #866839

    Hi!

    I removed the code from your parent theme and added it to your child theme. Please review your website.

    Cheers!
    Yigit

    in reply to: Affiliate Program #866821

    Hey Katherine,

    Thanks for contacting us!

    We do not have such program however ThemeForest has – https://themeforest.net/affiliate_program.
    We have forwarded your message to Kriesi. If interested in other opportunities, he will contact you :)

    Cheers!
    Yigit

    • This reply was modified 3 days, 18 hours ago by  Yigit.
    in reply to: Google chrome: weird 'artifact' in layout element block #866814

    Hi,

    Glad you figured it out! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: Google chrome: weird 'artifact' in layout element block #866796

    Hey!

    I cannot see it as well. Please try disabling all browser addons and check if that helps.

    Cheers!
    Yigit

    Hi!

    Please contact your hosting provider and ask for your FTP logins. We are going to need them to overwrite theme files or make changes on them to solve the issue so we are going to need FTP logins to access the files on your server :)
    Edit: Found file manager in customer portal. Will work on it and update you on this thread. Please kindly wait to hear from us

    Cheers!
    Yigit

    • This reply was modified 3 days, 20 hours ago by  Yigit.
    in reply to: main nav left but rtl #866784

    Hi,

    Glad you figured it out! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

    Hi!

    Please post FTP and WP admin logins here privately, so we can look into it.

    Regards,
    Yigit

    in reply to: How to disable icon effect (link) #866758

    Hi Hamza, merhabalar! :)

    Please go to Enfold theme options > Advanced Styling, edit “Linked Image Overlay” to disable them.

    Regards,
    Yigit

    in reply to: Two more widgets area in one row above footer #866748

    Hi,

    Can you please post a link to your website so we can provide you an accurate code?

    Best regards,
    Yigit

    in reply to: Long URLs overlap in 2 column page #866746

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    in reply to: WordPress Update interfering with theme #866743

    Hey!

    You seem to have a function with a name “grant_super_admin” in your child themes functions.php file. Please search “grant_super_admin” in your functions.php file and change them to “av_grant_super_admin” and that should solve the issue :)
    Best regards,
    Yigit

    in reply to: Enfold theme showing plugin update #866733

    Hi,

    Thanks for your feedback guys. We will inform our devs regarding your request.

    We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread :)

    Best regards,
    Yigit

    in reply to: No CSS class for active items in hamburger menu? #866727

    Hi Marcel,

    We were planning to release it this week however our devs are making final changes so it should arrive early next week, unless plans change :)

    Best regards,
    Yigit

    in reply to: WPML language switcher width. #866723

    Hi,

    You are welcome! Thanks for your good wishes :)
    We wish you the best, higher salary, better weather, sunnier days, happiness and health :)

    Enjoy your weekend Kirill!

    Best regards,
    Yigit

    in reply to: grey background #866722

    Hey,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    .main_color .av-catalogue-list li:hover {
        background-color: transparent;
    }
    

    Best regards,
    Yigit

    in reply to: Plugin compatibility #866720

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: main nav left but rtl #866718

    Hi,

    Sorry but i still cannot see a link of your website. We would like to inspect elements on it to provide you an accurate code :)

    Best regards,
    Yigit

    in reply to: Migrated site — need to repurchase? #866717

    Hi John,

    Thanks for contacting us!

    Please try re-updating the theme via FTP – https://kriesi.at/documentation/enfold/updating-your-theme-files/

    If that does help, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

    Best regards,
    Yigit

    in reply to: replete #866716

    Hi!

    Glad you figured it out!
    We have free’d the purchase code. You can now register to our forum using it and start new threads under Replete sub forum whenever you have a question or an issue :)

    Cheers!
    Yigit

    in reply to: Weird things showing up on my website #866453

    Hi,

    I can only see a password but not a username. I tried “admin” and that did not work. Can you please share the username as well?

    Cheers!
    Yigit

    in reply to: replete #866442

    Hi,

    Sorry but that is an invalid purchase code. It might be your API key and through Envato’s API key, we are not able to find your purchase code. Please try contacting previous developer as that would be the easiest way for you to find your purchase code.

    Best regards,
    Yigit

    in reply to: Remove box between Header and blog post #866439

    Hi,

    Please go to Enfold theme options > Header and choose “Hide both” in “Header Title and Breadcrumbs”.

    Regards,
    Yigit

    in reply to: Double h1 #866437

    Hi!

    Glad we could help! Let us know if you have any other questions or issues

    Regards,
    Yigit

    in reply to: replete #866433

    Hey Jenny,

    Thanks for contacting us!

    If the theme was not updated in a while, that might be the reason.

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

    in reply to: Remove Line breaks in Masonry post excerpts #866430

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: Long URLs overlap in 2 column page #866399

    Hey,

    Please go to Enfold theme options > Layout Builder and check “Show element options for developers” and then edit your column elements and give them a custom CSS class (“my-custom-class” in example below) and then add following code to Quick CSS field in Enfold theme options > General Styling tab

    @media only screen and (max-width: 1024px) { 
    .my-custom-class { width: 100% !important; margin-left: 0 !important; }}
    

    Best regards,
    Yigit

    in reply to: My theme main menu does not appear #866378

    Hey,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

Viewing 30 posts - 31 through 60 (of 72,315 total)