Our Support Policy
Thanks for purchasing one of our Themes! We try to answer all support queries within a timely fashion.
Before you get started, there are a few things we would like to clarify:
First of all, please note that we provide support because we like to see our customers happy, not because it is a mandatory requirement for Themeforest authors ;) We will answer as soon as possible to any questions asked, but please be aware that there are limits to the scope of our theme support. Support covers installation of the theme, issues arising from using any of the theme features and of course bug fixes and feature updates.
We cant help with installation of WordPress itself, 3rd party plugins that were not part of the theme package or heavy theme customisation.
Please play nice. We will be as friendly and professional as possible in our communication and require the same from you. If we feel that requests are unreasonable, your language or tone are lacking or if you are not working with but rather against us in solving your issue, we will refund your money and close your account.
Before asking questions
Before you ask any question in our forums please make sure that you:
- have checked the documentation that comes with the theme
- have done a quick forum search to check if your problem was already solved in another thread
Once you have done that and still have no answer to your question feel free to ask. Please always include a link to your WordPress Installation, the Theme Version Number and any Plugins that you are running
Since our team is spread across the world there is almost always someone in the forum answering questions, at least Monday – Friday. Questions will be answered in order received. It is not recommended to “bump” your own threads since this will place them at the end of the support queue.
Problems with registering?
The registration script communicates with Themeforest and checks your licence key. It sometimes happens that a valid key is not recognized immediately. If thats the case simply wait a few minutes and try again, the verification will usually work then. If it still does not, feel free to send us your verification key via this contact form and we will register you manually.