Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cannot get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hi,

Our devs think this is a problem of server security configuration. Normally if you go to a folder you recieve “Forbidden You don’t have permission to access /wp-content/themes/ on this server.” This is also set by WP by default in htaccess.

Have you made any changes in .htaccess file? If not, could you please contact your hosting provider and ask them why is it possible to navigate to /wp-content/themes/ folder?

Best regards,
Yigit

Hi,

It works fine on my end on Italian version as well. Attached a screenshot in private content field. Please make sure to flush browser cache and refresh your page a few times :)

Best regards,
Yigit

Hi,

Thanks for confirming!

Yes, from the error message you shared I thought it could be related to missing “from address” so I entered it.
I checked “Force From Email” in WP-Mail SMTP settings just to check if it would make a difference if setting “from” address in Contact Form element did not work. But since you received both emails, you can uncheck “Force From Email” from plugin settings.

We would recommend reCaptcha V3 with a V2 fallback – https://kriesi.at/documentation/enfold/contact-form/#captcha

Best regards,
Yigit

Hey,

Envato updated their API and we have implemented those changes in Enfold 4.5. Since you are using Enfold 4.4, you would need to manually update the theme to the latest version – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp and then you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive future updates.

To access updated theme files, you would need access to ThemeForest account that was used to purchase the theme. If someone else bought the license for you, please contact them and request the latest version of the theme, your purchase and ask them to generate a Personal Token for you. If you are unable to contact the person who purchased the license for you, unfortunately you might need to purchase a new license.

Best regards,
Yigit

Hi,

Glad Jordan could help!

You can also save your pages as template and then load it on another pages – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#templates :)

Cheers!
Yigit

Hi,

You are welcome! Shall we mark this thread as resolved then? :)

Best regards,
Yigit

Hi!

You can add following code to Quick CSS to move sidebar down on single posts

.single-post .sidebar.sidebar_right {
    padding-top: 150px;
}

However making title full-width and placing post content and sidebar side by side is currently not possible, unless you use Advanced Layout Builder to create your blog posts.

Best regards,
Yigit

Hi,

Glad Nikko could help :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

Hi Danny,

Sorry for the late reply!

Are you using a child theme? If you are, could you please try switching to Enfold parent theme and check if works fine there? If it works fine on parent theme, then it should be related to JS error that I mentioned in your other thread where it occurs when switching to child theme.

Best regards,
Yigit

Hey Tom,

Thanks for contacting us!

You can use post entry ID to target more precisely – https://imgur.com/a/hUbBe4o

.grid-entry.post-entry-4486 article.inner-entry a.grid-image { 
/* Your code goes here */ 
}

Regards,
Yigit

Hey Jos,

Thanks for contacting us!

We have discounted our older themes to focus on the improvement of Enfold. Therefore, we would only recommend you to update the theme as you are currently not using the latest version 4.7.3 – https://kriesi.at/documentation/enfold/theme-update/.

If you would like use block editor, you can simply go to Enfold theme options and choose to use block editor instead of classic WP editor :)

I hope that helps! Let us know if you have any other questions!

Cheers!
Yigit

Hi,

Thanks for contacting us!

Please see – https://kriesi.at/support/topic/dynamic_avia-making-way-too-many-calls/#post-1182734

I added following code to bottom of Functions.php file of your child theme

function my_custom_merged_files_unique_id( $uniqid, $file_type, $data, $enqueued, $file_group_name, $conditions )
{
return 'my_stamp';
}
add_filter( 'avf_merged_files_unique_id', 'my_custom_merged_files_unique_id', 10, 6 );

Could you please check once again?

Cheers!
Yigit

Hi,

Sorry for the late reply!

Please add following code to Quick CSS

.slide-image {
    box-shadow: 0 -3px 6px 0 rgba(0,0,0,.3);
    margin-top: 10px !important;
}

That should add shadow to post image as well.

Best regards,
Yigit

Hi,

1- I checked your page on my iphone but prices are visible on mobile on my end. Attached a screenshot in private content field.

2- Please try deleting following codes

#header_main > div > div > .logo {
    left: 6%;
}
div .logo {
    left: 13%;
}

Best regards,
Yigit