Hey,

We are sorry about that. I just replied to your thread. Let us continue there :)

Best regards,
Yigit

Hi,

I wanted to check your site but I am getting “One or more database tables are unavailable. The database may need to be repaired.” error. Could you please check it?
Also, please post temporary admin logins here privately. You can use (Email address hidden if logged out) as email :)

Cheers!
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi Xavier,

I quote @guenter:

A few releases ago (4.7) we added a unique timestamp to the merged filename because when updating the content of a CSS or js file or of Custom CSS option without changing theme version the generated hash for the filename remained unchanged and browsers did not recognize to reload the file but used the cached version instead until this cache expires – means the changes are not visible to visitors.

The problem you have is server related. It seems that your server is caching WP database options and returning that cache instead of the last updated values.
As we save the generated filenames in WP database options Enfold gets the wrong info that the merged files do not exist and therefore creates new ones on every pageload.

This means that each created file has the same filename and overwrites the already existing one until your server returns the correct DB value that the file exists and Enfold can stop creating new files.

If your other sites are using the same server configurations, you will probably have the issue once you update those sites. In that case, please simply disable timestamps – https://kriesi.at/documentation/enfold/optimization/#troubleshoot which is “the fix” :)

Best regards,
Yigit

Hi,

The problem site runs with version 4.7.4 I have other sites that run with older versions, with which there are no problems.

I meant the other sites you mentioned here must be running Enfold version older than 7.4. In case you experience the issue on those sites as well, please simply disable timestamps in Enfold theme options > Performance tab – https://kriesi.at/documentation/enfold/optimization/#troubleshoot

Best regards,
Yigit

Hi,

@LBITT We are sorry for the late reply!

I wanted to check your website however I am getting “Forbidden. You don’t have permission to access this resource.” error.

Could you please start a new thread under Enfold sub forum – kriesi.at/support/forum/enfold#new-post and attach FTP and WP admin logins in private content field? Please feel free to share the link of the thread here and we will try to look into it as soon as we can :)

Best regards,
Yigit

Hi,

In our discussions with our devs, we have come to conclusion that it would require much work and since there is a simpler workaround, we are currently not considering to revise our builder.

Thanks for your understanding :)

Best regards,
Yigit

Hi Manuel,

Thanks for contacting us!

We have added Dokan compatibility files here – https://github.com/KriesiMedia/enfold-library/tree/master/compat/dokan/products with the help of Dokan team. So you should not have any issues using this files on your child theme. However, I will check with Dokan team once again :)

Best regards,
Yigit

Hi,

You can find Page Content element under Content Element tabs of Advanced Layout Builder – https://imgur.com/a/s9YaUwI. You would need to create a page or post with your content and then choose to display that page or post in Page Content element. If you need to make changes, you can simply make the changes on page you are using to display as content block :)

Best regards,
Yigit

Hi Rodrigo,

Thanks for contacting us!

We have reset your forum account. Please see private content field below :)

That issue usually occurs when there is broken HTML on the page. Please make sure to open and close your HTML tags properly. You can also try to set shortcode parser to auto repair function – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser and update the page. If that does not help, please start a thread and share WP admin logins in private content field so we can look into it :)

Regards,
Yigit

Hi Jay,

We are sorry for the late reply!

It seems like both password and screenshots are deleted. Could you please upload screenshots once again and share the password?

Best regards,
Yigitx

Hi,

Yes, it will be included in upcoming update. You can follow upcoming fixes here – https://kriesi.at/support/topic/enfold-upcoming-fixes/#post-1141048 :)

Best regards,
Yigit

Hi,

You can modify /enfold/config-templatebuilder/avia-shortcodes/portfolio/portfolio.php file on your child theme – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb. If you are not using a child theme, please also see – https://kriesi.at/documentation/enfold/child-theme/ :)

Best regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask them for the purchase code and an Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who do not buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Regards,
Yigit