Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 9, 2020 at 9:16 pm #1211503
    Teo Palmieri
    Guest

    Hello,

    I spke with one of your representative two weeks ago but never got contacted back again. We are taki ng over a website of one of your client, please contact me to give you new information to put in the website and confirming the cost thank you

    May 10, 2020 at 7:12 am #1211599
    Rikard

    Hey Teo,

    Thanks for reaching out to us. Who exactly did you talk to? I’m asking since we don’t really have any clients, we only develop a premium WordPress theme.

    Best regards,
    Rikard

    May 10, 2020 at 4:34 pm #1211658
    Teo Palmieri
    Guest

    Hello Rikard,

    Thankyou for your reply, I don t recal the name , maybe it was the person who prepared for the client and use your service. The name of the website is http://www.elitetitleagencyfl.com can you check who is the prson and put us in contact or we may use yourservices directly
    Thank you Rikard

    May 10, 2020 at 5:02 pm #1211671
    Victoria

    Hi Teo Palmieri,

    This website is built with Enfold, this is our theme.

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

    May 11, 2020 at 4:45 pm #1211862
    Teo Palmieri
    Guest

    Thank you Victoria.
    I don’t have the item purchase code, how do I recover it?

    May 11, 2020 at 6:48 pm #1211889
    Yigit

    Hi,

    I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask them for the purchase code and an Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who do not buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Regards,
    Yigit

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