Problem with Cookie Modal

@Ismael
i dont understand what you mean. There is “no other” tab that “opens & closes” …at least not on my end.
Can you show it via screencast please?

There are more websites with the same problem: matomo is not tracking.
So the problem gets more urgent

@yigit
OK, i will ask them

kind regards
Danny

There is NO TAB that opens when you tick!!
Its an absolutely normal behaviour:
[video src="https://flugtraeumer.de/temp/cookie-matomo.mp4" /]

Yes, its the URL that changes for a split of a second but there is NO ADDITIONAL TAB, like Ismael stated here:
“A “piwik” tab opens whenever we tick the checkbox in the “Statistik mit Matomo” tab”

However…i need to inform users that we track and i need to give users the opportunity to disable tracking prior they surf the site

2: I dont set anything.
The only thing i do is putting the code prevented from matomo in your cookie modal.
The code is this:
<iframe style="border: 0; height: 250px; width: 900px;" src="https://piwik.flugtraeumer.de/index.php?module=CoreAdminHome&action=optOut&language=de&backgroundColor=&fontColor=&fontSize=&fontFamily="></iframe>

The tracking code does not set any cookies at all (by purpose) – see line 3:

<script type="text/javascript">
var _paq = _paq || []
_paq.push(['disableCookies']); // Ab sofort verteilt Matomo keine Kekse (Cookies) mehr
_paq.push(['enableHeartBeatTimer', 5]); // Matomo bekommt Herzrasen: Der "Herzschlag" von Matomo wird auf alle 5 Sekunden erhöht
_paq.push(['trackPageView']);
_paq.push(['enableLinkTracking']);

function embedTrackingCode() {
  var u = '//piwik.flugtraeumer.de/';
  _paq.push(['setTrackerUrl', u + 'matomo.php']);
  _paq.push(['setSiteId', '1']); // Bei "X" steht normalerweise die ID der Seite die getrackt werden soll
  var d = document,
    g = d.createElement('script'),
    s = d.getElementsByTagName('script')[0]
  g.type = 'text/javascript';
  g.async = true;
  g.defer = true;
  g.src = u + 'matomo.js';
  s.parentNode.insertBefore(g, s);
}

setTimeout(function () {
  embedTrackingCode(); // Die Matomo Tracking Funktion wird ausgeführt
}, 5) // Die 5 steht für die Millisekunden anzahl in der die Funktion ausgeführt wird (kann man natürlich beliebig anpassen)
</script>

3: If i remove the iframe from your cookie modal the tracking works normal, so the reason for not tracking is somehow connected with your cookie modal

MEANWHILE….
1: I removed the iframe from the cookie modal:
No change, no tracking

2: I edited the settings of the tracking code
No change, no tracking

3: I made a copy from my website, published it on a testarea, changed the theme:
Tracking works

For me it looks like the theme blocks the tracking.

MEANWHILE 2:
– I deleted the tracking code of the mataomo-Standalone-Installation
– I installed the Matomo-Plugin
The tracking seems to work – at least i see 3 visitors in the last minutes

But like i said before……the trackingcode works if i install another theme.
So please investigate that cause i dont want to use the plugin since it probably will have effect on our page speed

LAST
I checked 5 different themes now and the tracking code works & Matomo tracks.
If i activate Enfold it stops tracking.
So there cant be any doubt that it the issue is theme related