Page 303 – Support | Kriesi.at – Premium WordPress Themes

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March 24, 2020 at 2:21 pm in reply to: Full Screen Slider – Video and Slides do not advance in Safari #1196385

Yigit
Keymaster

Hey,

Sorry for the late reply!

Please go to Appearance > Editor and edit enfold/js/avia.js file and replace the content with – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_7_3/avia.js and flush cache.

That should help. Please let us know if it does not. Fix will be included in upcoming update :)

Best regards,
Yigit

March 24, 2020 at 2:19 pm in reply to: Spam mails sended over my website #1196384

Yigit
Keymaster

Hi,

Sorry for my late reply!

Adding the code replaces “from” mail on all contact forms and if you would like to set different “from” address, you can simply edit contact forms and change “from” address in Content > Backend tab of Contact Form separately. It is recommended to use email address connected to your domain.

Best regards,
Yigit

March 24, 2020 at 1:16 pm in reply to: Enfold Theme Update #1196362

Yigit
Keymaster

Hey,

I believe you are not able to change them because edit page is not loading, am I correct? You are currently using an older version of Enfold which is not compatible with your WordPress version. Updating Enfold to the latest version 4.7.3 would solve the issue – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp :)

Cheers!
Yigit

March 24, 2020 at 12:54 pm in reply to: Enfold Theme Update #1196356

Yigit
Keymaster

Hi,

You can refer to following screenshot and find your purchase code:

We only support our registered users, so please register if you can locate your purchase code. If you cannot, please feel free to share a link of your website and point out the issues (images you are unable to change). We do not mind taking a quick look :)

Cheers!
Yigit

March 24, 2020 at 12:52 pm in reply to: Menu fifex #1196355

Yigit
Keymaster

Hey Ismael,

Thanks for contacting us!

1- If you could share a screenshot (you can upload them on imgur.com or Dropbox public folder and share links here) and show the changes you would like to make, we can give you more accurate answer but it sounds like that should be easily possible :)

2- That would be possible as well but you would need a separate plugin such as this one – https://woocommerce.com/products/woocommerce-points-and-rewards/ for that.

I hope that helps. Let us know if you have any other questions :)

Best regards,
Yigit

March 24, 2020 at 12:46 pm in reply to: Enfold Theme Update #1196349

Yigit
Keymaster

Hi,

Thanks for contacting us!

Could you please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it? :)

Regards,
Yigit

March 23, 2020 at 5:46 pm in reply to: Why does my site look like this after importing demo content? #1195538

Yigit
Keymaster

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 23, 2020 at 5:37 pm in reply to: Header and sidebar #1195537

Yigit
Keymaster

Hey,

Thanks for contacting us!

I noticed that you are using custom menu. You can create a new menu in Appearance > Menus and choose to display that menu in your Fullwidth Sub Menu element. When you make changes in your menu, it would reflected on all Fullwidth Sub Menu items using that menu :)

Best regards,
Yigit

March 23, 2020 at 5:34 pm in reply to: WooCommerce #1195535

Yigit
Keymaster

Hi,

You are welcome!

Thanks, you too and please let us know if you have any other questions :)

Best regards,
Yigit

March 23, 2020 at 5:00 pm in reply to: advanced layer responsive #1195525

Yigit
Keymaster

Hi Mike,

No worries at all. Sorry I could not find a solution in timely manner.

Only change I made was replacing HTML of contact form. I just edited your slider and added the previous code back.

Best regards,
Yigit

March 23, 2020 at 4:41 pm in reply to: contact form issue : urgent #1195518

Yigit
Keymaster

Hi,

I replied to your thread here – https://kriesi.at/support/topic/advanced-layer-responsive/. Let us continue there :)

Cheers!
Yigit

March 23, 2020 at 4:40 pm in reply to: Fixed image for image layer in layer slider #1195516

Yigit
Keymaster

Hi,

Glad you figured it out and thanks for sharing your solution :)

Best regards,
Yigit

March 23, 2020 at 4:40 pm in reply to: Why am I not getting respons on my questions #1195514

Yigit
Keymaster

Hey,

Sorry about that. I was trying to figure out what was causing the redirect issue. I think I have and replied to your thread. Let us continue there :)

Best regards,
Yigit

March 23, 2020 at 4:37 pm in reply to: advanced layer responsive #1195509
Yigit
Keymaster
Hi,

Sorry for my late reply!

I could not reproduce the issue on my local installation. It seems like you chose to redirect to another page after form is submitted and i believe that is reloading the page.

I edited your contact form on the bottom of your homepage and changed the setting from “redirect to another page” to “display a message”, copied HTML code, replaced the code in Layerslider with new one, then edited your contact form once again and set to redirect to another page.

I believe this will help however it seems like there is a server side cache as changes are not being reflected. Could you please flush it and check the slider once again?

Best regards,
Yigit
- This reply was modified 5 years, 11 months ago by Yigit.
March 23, 2020 at 3:51 pm in reply to: portfolio grid #1195494
Yigit
Keymaster
Hi,

That is because following custom code
```
#articles-ive-written .grid-entry .inner-entry {
    margin-right: 9%;
    box-shadow: none;
    transition: .7s;
    margin-bottom: 14%;
}
```
Please try adding following code to Quick CSS as well
```
@media only screen and (min-width: 767px) { 
#av-sc-portfolio-1 {
    width: 104%;
}}
```
Best regards,
Yigit
March 23, 2020 at 3:45 pm in reply to: column overlap on layerslider in mobile view only #1195491
Yigit
Keymaster
Hi John,

We are sorry for the late reply!

Could you please add following code to Quick CSS in Enfold theme options > General Styling
```
@media only screen and (max-width: 480px) { 
.responsive #top.home #av_section_1 .flex_column_table {
    margin-top: 0!important;
}}
```
Best regards,
Yigit
March 23, 2020 at 3:12 pm in reply to: WooCommerce #1195482

Yigit
Keymaster

Hi,

Thanks for contacting us!

Yes, WooCommerce should be installed separately. WooCommerce has paid extensions however itself is a free plugin and fully compatible with Enfold. You can refer to this post – https://kriesi.at/documentation/enfold/woocommerce-shop/

Let us know if you have any other questions :)

Best regards,
Yigit

March 20, 2020 at 6:48 pm in reply to: Alt for transparent header image #1194863

Yigit
Keymaster

Hey,

We have informed Günter :)

Cheers!
Yigit

March 19, 2020 at 5:41 pm in reply to: ALB for Taxonomy Events #1194479

Yigit
Keymaster

Hey Danny,

Please refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type. You would simply need to insert your custom post type name.

If you need assistance with it, please share admin logins privately.

Best regards,
Yigit

March 19, 2020 at 5:20 pm in reply to: share this article add instagram #1194463

Yigit
Keymaster

Hi,

Thanks for contacting us!

Instagram currently does not allow sharing content from another website so it is not possible. If they make it possible one day, we will surely add an option in Enfold as well :)

Best regards,
Yigit

March 19, 2020 at 5:15 pm in reply to: Consent Modal – Button placement on mobile very hard to use #1194461

Yigit
Keymaster

Hey Jan,

Thanks a lot for your suggestion!

We will update cookie modal window and make buttons sticky at the bottom of the screen on mobile :)

Best regards,
Yigit

March 19, 2020 at 5:02 pm in reply to: Edit Form Element – Sound Video #1194453

Yigit
Keymaster

Hi,

Sorry for the late reply!

Browsers prevent video autoplay when sound is enabled therefore videos are muted by default when autoplay is enabled. Please consider disabling it.

Best regards,
Yigit

March 19, 2020 at 4:19 pm in reply to: layerslider blinks on slide transition #1194447

Yigit
Keymaster

Hi,

You are welcome! Glad Ismael could help :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

March 19, 2020 at 4:11 pm in reply to: layerslider blinks on slide transition #1194444

Yigit
Keymaster

Hi,

No, you do not. You seem to have enabled lazyload option for images, probably in a plugin setting. Could you please try to disable it and check once again?

Best regards,
Yigit

March 19, 2020 at 2:38 pm in reply to: Problems with grouped products after updating WooCommerce to 4.0 #1194427

Yigit
Keymaster

Hi,

Thanks for the info, however Editor is missing under Appearance tab. Could you please post FTP logins as well so we can access theme files?

Best regards,
Yigit

March 19, 2020 at 12:50 pm in reply to: Instagram in cookie modal window/Cookie notice #1194397

Yigit
Keymaster

Hi,

Sorry for the late reply!
Smash Balloon already offers an option to download and server your feed from your server. In our final conversation with them, they offered to add a new hook in new version to force this settings so there will not be any GDPR related issues. I am not sure if they have already implemented it or not (could not see in their change log). We will check with them once again however as I mentioned, you have an option to serve images from your server :)

Best regards,
Yigit

March 19, 2020 at 11:19 am in reply to: Problems with grouped products after updating WooCommerce to 4.0 #1194368

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please create temporary admin logins and post them here privately?

Issue seems to be related to Enfold’s quantity buttons. I will report the issue to our devs. I could reproduce the issue on my local installation and after saving woocommerce-mod.js file, it started working correctly.

Regards,
Yigit

March 18, 2020 at 2:31 pm in reply to: Instagram Widget – Image Size #1194119

Yigit
Keymaster

Hi Mauro,

We recommend users who would like to have more control over their Instagram feed to use this plugin – https://wordpress.org/plugins/instagram-feed/. We have already implemented it free and pro versions in Enfold and it will be available starting from upcoming update :)

Best regards,
Yigit

March 17, 2020 at 10:30 pm in reply to: Facebook Widget not showing? #1193916

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 17, 2020 at 5:15 pm in reply to: Please contribute and translate Enfold #1193854

Yigit
Keymaster

Hi Jan,

Thanks for your contribution. Updated language files will be included in upcoming version :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 9,061 through 9,090 (of 82,620 total)

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