Forum Replies Created
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March 24, 2020 at 2:21 pm in reply to: Full Screen Slider – Video and Slides do not advance in Safari #1196385
Hey,
Sorry for the late reply!
Please go to Appearance > Editor and edit enfold/js/avia.js file and replace the content with – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_7_3/avia.js and flush cache.
That should help. Please let us know if it does not. Fix will be included in upcoming update :)
Best regards,
YigitHi,
Sorry for my late reply!
Adding the code replaces “from” mail on all contact forms and if you would like to set different “from” address, you can simply edit contact forms and change “from” address in Content > Backend tab of Contact Form separately. It is recommended to use email address connected to your domain.
Best regards,
YigitHey,
I believe you are not able to change them because edit page is not loading, am I correct? You are currently using an older version of Enfold which is not compatible with your WordPress version. Updating Enfold to the latest version 4.7.3 would solve the issue – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp :)
Cheers!
YigitHi,
You can refer to following screenshot and find your purchase code:

We only support our registered users, so please register if you can locate your purchase code. If you cannot, please feel free to share a link of your website and point out the issues (images you are unable to change). We do not mind taking a quick look :)
Cheers!
YigitHey Ismael,
Thanks for contacting us!
1- If you could share a screenshot (you can upload them on imgur.com or Dropbox public folder and share links here) and show the changes you would like to make, we can give you more accurate answer but it sounds like that should be easily possible :)
2- That would be possible as well but you would need a separate plugin such as this one – https://woocommerce.com/products/woocommerce-points-and-rewards/ for that.
I hope that helps. Let us know if you have any other questions :)
Best regards,
YigitHi,
Thanks for contacting us!
Could you please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it? :)
Regards,
YigitMarch 23, 2020 at 5:46 pm in reply to: Why does my site look like this after importing demo content? #1195538Hi,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Best regards,
YigitHey,
Thanks for contacting us!
I noticed that you are using custom menu. You can create a new menu in Appearance > Menus and choose to display that menu in your Fullwidth Sub Menu element. When you make changes in your menu, it would reflected on all Fullwidth Sub Menu items using that menu :)
Best regards,
YigitHi,
You are welcome!
Thanks, you too and please let us know if you have any other questions :)
Best regards,
YigitHi Mike,
No worries at all. Sorry I could not find a solution in timely manner.
Only change I made was replacing HTML of contact form. I just edited your slider and added the previous code back.
Best regards,
YigitHi,
I replied to your thread here – https://kriesi.at/support/topic/advanced-layer-responsive/. Let us continue there :)
Cheers!
YigitHi,
Glad you figured it out and thanks for sharing your solution :)
Best regards,
YigitHey,
Sorry about that. I was trying to figure out what was causing the redirect issue. I think I have and replied to your thread. Let us continue there :)
Best regards,
YigitHi,
Sorry for my late reply!
I could not reproduce the issue on my local installation. It seems like you chose to redirect to another page after form is submitted and i believe that is reloading the page.
I edited your contact form on the bottom of your homepage and changed the setting from “redirect to another page” to “display a message”, copied HTML code, replaced the code in Layerslider with new one, then edited your contact form once again and set to redirect to another page.
I believe this will help however it seems like there is a server side cache as changes are not being reflected. Could you please flush it and check the slider once again?
Best regards,
Yigit-
This reply was modified 5 years, 11 months ago by
Yigit.
Hi,
That is because following custom code
#articles-ive-written .grid-entry .inner-entry { margin-right: 9%; box-shadow: none; transition: .7s; margin-bottom: 14%; }Please try adding following code to Quick CSS as well
@media only screen and (min-width: 767px) { #av-sc-portfolio-1 { width: 104%; }}Best regards,
YigitHi John,
We are sorry for the late reply!
Could you please add following code to Quick CSS in Enfold theme options > General Styling
@media only screen and (max-width: 480px) { .responsive #top.home #av_section_1 .flex_column_table { margin-top: 0!important; }}Best regards,
YigitHi,
Thanks for contacting us!
Yes, WooCommerce should be installed separately. WooCommerce has paid extensions however itself is a free plugin and fully compatible with Enfold. You can refer to this post – https://kriesi.at/documentation/enfold/woocommerce-shop/
Let us know if you have any other questions :)
Best regards,
YigitHey Danny,
Please refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type. You would simply need to insert your custom post type name.
If you need assistance with it, please share admin logins privately.
Best regards,
YigitHi,
Thanks for contacting us!
Instagram currently does not allow sharing content from another website so it is not possible. If they make it possible one day, we will surely add an option in Enfold as well :)
Best regards,
YigitMarch 19, 2020 at 5:15 pm in reply to: Consent Modal – Button placement on mobile very hard to use #1194461Hey Jan,
Thanks a lot for your suggestion!
We will update cookie modal window and make buttons sticky at the bottom of the screen on mobile :)
Best regards,
YigitHi,
Sorry for the late reply!
Browsers prevent video autoplay when sound is enabled therefore videos are muted by default when autoplay is enabled. Please consider disabling it.
Best regards,
YigitHi,
You are welcome! Glad Ismael could help :)
Let us know if you have any other questions or issues!
Best regards,
YigitHi,
No, you do not. You seem to have enabled lazyload option for images, probably in a plugin setting. Could you please try to disable it and check once again?
Best regards,
YigitMarch 19, 2020 at 2:38 pm in reply to: Problems with grouped products after updating WooCommerce to 4.0 #1194427Hi,
Thanks for the info, however Editor is missing under Appearance tab. Could you please post FTP logins as well so we can access theme files?
Best regards,
YigitHi,
Sorry for the late reply!
Smash Balloon already offers an option to download and server your feed from your server. In our final conversation with them, they offered to add a new hook in new version to force this settings so there will not be any GDPR related issues. I am not sure if they have already implemented it or not (could not see in their change log). We will check with them once again however as I mentioned, you have an option to serve images from your server :)Best regards,
YigitMarch 19, 2020 at 11:19 am in reply to: Problems with grouped products after updating WooCommerce to 4.0 #1194368Hey,
Thanks for contacting us!
Could you please create temporary admin logins and post them here privately?
Issue seems to be related to Enfold’s quantity buttons. I will report the issue to our devs. I could reproduce the issue on my local installation and after saving woocommerce-mod.js file, it started working correctly.
Regards,
YigitHi Mauro,
We recommend users who would like to have more control over their Instagram feed to use this plugin – https://wordpress.org/plugins/instagram-feed/. We have already implemented it free and pro versions in Enfold and it will be available starting from upcoming update :)
Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Best regards,
Yigit -
This reply was modified 5 years, 11 months ago by
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