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  • #1191630

    Hello good Afternoon,

    We updated the template to the latest version and our video on the page no longer has sound.
    When we go to edit the element the sound should reproduce because we don’t put it without sound and it doesn’t work.

    How can I put the sound on the video if the preferences are not working?

    #1191852

    Hey leopoldolopes,

    Could you post a link to where we can see the element in question please?

    Best regards,
    Rikard

    #1192759
    This reply has been marked as private.
    #1194453

    Hi,

    Sorry for the late reply!

    Browsers prevent video autoplay when sound is enabled therefore videos are muted by default when autoplay is enabled. Please consider disabling it.

    Best regards,
    Yigit

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