Page 434 – Support | Kriesi.at – Premium WordPress Themes

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June 23, 2022 at 7:32 pm in reply to: Sticky Menu Shadow Only on scroll down #1356327

Rikard
Keymaster

Hey tarekriman,

That is the behaviour I’m seeing on your site, did you manage to find a solution? If not, then please try to explain the problem you are having a bit further.

Best regards,
Rikard

June 23, 2022 at 7:31 pm in reply to: Unable to access Dashboard > Appearance > Customize #1356326

Rikard
Keymaster

Hey Kimberly,

Thanks for the login details. Could you try to temporarily deactivate all plugins, to see if that changes anything please? You could also try to activate a different theme, to see what happens then.

Best regards,
Rikard

June 23, 2022 at 7:28 pm in reply to: Avia Layout builder – Not loading #1356325

Rikard
Keymaster

Hi,

Did you read my first reply in this thread?

Best regards,
Rikard

June 23, 2022 at 7:26 pm in reply to: Compatibility #1356324

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 23, 2022 at 3:12 pm in reply to: Advertisement Inquiry from sizepdf.com #1356306

Rikard
Keymaster

Hi,

As I wrote before:

Thanks for reaching out to us. We are not accepting paid or sponsored posts at the moment, and we’re not looking for any partnerships either.

Best regards,
Rikard

June 23, 2022 at 3:10 pm in reply to: Compatibility #1356304

Rikard
Keymaster

Hey Roberto,

You can only run one WordPress theme at a time unfortunately.

Best regards,
Rikard

June 23, 2022 at 3:05 pm in reply to: Can't import demo "Enfold 2017 | Import didn’t work! You might want to try again #1356302

Rikard
Keymaster

Hi coje_ue,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

June 23, 2022 at 1:34 pm in reply to: Manually Updating Website Destroys the Layout #1356292

Rikard
Keymaster

Hi,

Please try to install and configure this plugin instead: https://envato.com/market-plugin/

Best regards,
Rikard

June 23, 2022 at 1:31 pm in reply to: Ausgangstext Slider arbeiten nach Update nicht mehr Hallo, nach dem neuestem Up #1356289

Rikard
Keymaster

Hi,

Thanks for the update. I checked your site in Chrome (102.0.5005.115), Firefox Developer (102.0b9) and Safari(15.3), and it’s working as expected in all browsers. How can we reproduce the results you are seeing on your end?

Best regards,
Rikard

June 23, 2022 at 12:57 pm in reply to: Theme Version 5.0 seems missing CSS in Layout Editor #1356285

Rikard
Keymaster

Hi,

Thanks for the screenshot, I can’t see that problem on my end though. Could you try using a different browser to see if that helps please?

Best regards,
Rikard

June 23, 2022 at 10:51 am in reply to: Avia Layout builder – Not loading #1356267

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure exactly what you are referring to, but we don’t need access to anything. The server you are running your website on is returning a 404 error message on a WordPress file, and that is likely why the Layout Builder is not working as it should. Could you try reaching out to your hosting provider, so that they can check why the server is responding with that error message please?

Best regards,
Rikard

June 23, 2022 at 10:48 am in reply to: Theme Version 5.0 seems missing CSS in Layout Editor #1356265

Rikard
Keymaster

Hi Armin,

Thanks for the login details. I checked the page in private, but I can’t see any problems there. Is this happening on specific pages only maybe?

Best regards,
Rikard

June 23, 2022 at 9:47 am in reply to: Request for assistance with a WordPress support forum topic #1356260

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 23, 2022 at 9:46 am in reply to: Errors with updates to new Enfold Theme #1356259

Rikard
Keymaster

Hi MaskiMichener,

Thanks for the login details. I’m not sure exactly what you need help with, since it looks like your footer widgets are empty?

We can’t login to your hosting account since it’s asking for a verification code. Please create an FTP account for us, and post the login details in private.

Best regards,
Rikard

June 23, 2022 at 9:39 am in reply to: Conflict with Paid Membership Pro #1356258

Rikard
Keymaster

Hi ronmann,

Please give us step by step instructions on what to do in order to check out on your site.

Best regards,
Rikard

June 23, 2022 at 9:37 am in reply to: Post Update Wont Use Widget Footer #1356257

Rikard
Keymaster

Hi,

We can edit the files via WordPress as well, but then we can’t make a backup of the file for you. Please backup everything in you child, or provide us with -FTP login details in private.

Best regards,
Rikard

June 22, 2022 at 8:35 pm in reply to: Mobile size #1356206

Rikard
Keymaster

Hey Psycomatis,

Please post a screenshot highlighting the problem you are having.

Best regards,
Rikard

June 22, 2022 at 8:33 pm in reply to: Post Update Wont Use Widget Footer #1356205

Rikard
Keymaster

Hi,

Thanks for that. If you go and edit your child theme under Apperance->Theme Editor, then you will see that you are overriding header.php in there. Please try to replace that file with the file from the parent theme, then add your customisations back in after that.

The details for WPengine worked, but I’m not sure where an FTP account can be created.

Best regards,
Rikard

June 22, 2022 at 8:28 pm in reply to: Footer font color displays in a different color when using different devices #1356203
Rikard
Keymaster
Hi,

That link takes me to the same login page, and I don’t have a wordpress.com account unfortunately. Can’t you simply share your own working login details with us in private?

Best regards,
Rikard
- This reply was modified 3 years, 8 months ago by Rikard.
June 22, 2022 at 8:26 pm in reply to: Avia Layout builder – Not loading #1356202

Rikard
Keymaster

Hi,

Thanks for the update. The firewall might be the reason as to why the server is returning a 404 error. What IP do they need and why? Please note that the file in question is located on your own server, so all they would have to do is to whitelist that particular file.

Best regards,
Rikard

June 22, 2022 at 8:23 pm in reply to: Conflict with Paid Membership Pro #1356200

Rikard
Keymaster

Hi,

It doesn’t seem to matter if the discount code is added or not, please check the screenshots in private.

Best regards,
Rikard

June 22, 2022 at 8:17 pm in reply to: Recapcha does not appear #1356199

Rikard
Keymaster

Hey delmonte,

Could you try updating the theme to the latest version (5.0.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private.

Best regards,
Rikard

June 22, 2022 at 5:47 pm in reply to: Avia Layout builder – Not loading #1356189

Rikard
Keymaster

Hey teamabovo,

Thanks for the login details. You are getting a 404 error on the file in private, could you try reaching out to your hosting provider to check if they can see why the server is responding with that error code please? If you should need further help, then please share server error logs with us.

Best regards,
Rikard

June 22, 2022 at 5:44 pm in reply to: Post Update Wont Use Widget Footer #1356188

Rikard
Keymaster

Hi,

Thanks for the update, those details are not working either unfortunately. Please test them before you send new ones. If you need help replacing files, then please include FTP login details as well.

Best regards,
Rikard

June 22, 2022 at 5:41 pm in reply to: Post tags as small buttons that don't overlap on mobile #1356187

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 22, 2022 at 5:29 pm in reply to: General Styling – Fonts > there are no font size selections #1356184

Rikard
Keymaster

Hi,

Thanks for the update. The start page of the Lifestyle demo is using a Featured Image slider on top, then two different Blog Posts elements at the bottom. Please let us know if you should need further details. You could also import the demo on a test installation, to see exactly how it’s it was done.

Best regards,
Rikard

June 22, 2022 at 5:23 pm in reply to: Conflict with Paid Membership Pro #1356182

Rikard
Keymaster

Hi,

Thanks for the update. I can’t see any error messages anymore, so that’s a start I guess. I tried checking out, but the form is still asking for card details even though I apply the code you posted. Do you have dummy card details that we can use?

Best regards,
Rikard

June 22, 2022 at 3:35 pm in reply to: Footer Widget Missing on Child Theme #1356175

Rikard
Keymaster

Hi,

I replaced footer.php and header.php in your child theme, and it’s working as it should after that. You can still access the old files in your child theme, should you need them.

Best regards,
Rikard

June 22, 2022 at 3:32 pm in reply to: Problems with Enfold Updates #1356172

Rikard
Keymaster

Hey Oliver,

Double post, closing for now.

Best regards,
Rikard

June 22, 2022 at 3:32 pm in reply to: Problems with Enfold Updates #1356171

Rikard
Keymaster

Hey Oliver,

Where can we see the problem you are having? If you don’t have a valid support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 12,991 through 13,020 (of 93,420 total)

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