Support | Kriesi.at – Premium WordPress Themes

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May 26, 2018 at 3:13 pm in reply to: Remove bundled version of layer slider completely or how to get updates? #962561

Rikard
Moderator

Hey mwtfor,

You can remove it using the Integrated (Bundled) LayerSlider Plugin option under Enfold->Layout Builder.

Best regards,
Rikard

May 26, 2018 at 3:09 pm in reply to: Enfold – Portfolio #962559

Rikard
Moderator

Hi,

Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 26, 2018 at 3:07 pm in reply to: Changing the font size and colort of the full width submenu element? #962558

Rikard
Moderator

Hi,

Great, glad you got it working and thanks for sharing your solution. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 26, 2018 at 3:06 pm in reply to: Enfold Theme does not show Updates #962557

Rikard
Moderator

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 26, 2018 at 2:22 pm in reply to: Enfold Using "Retired Version" of Google Maps API – error showing in console #962549

Rikard
Moderator

Hi Rob,

Thanks for the feedback. I’ll go ahead and close this thread for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 26, 2018 at 2:19 pm in reply to: mobile menu on iPad landscape #962548
Rikard
Moderator
Hey BenAndrew,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 1024px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
Best regards,
Rikard
May 26, 2018 at 2:15 pm in reply to: Site looks different on www or non-www #962547

Rikard
Moderator

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 25, 2018 at 4:11 pm in reply to: Problem with Google Analitics #962233
Rikard
Moderator
Hey rinorino10,

There is no content in the Google Analytics box on your installation. Try adding the code there please, Enfold->Google Services.

Best regards,
Rikard
- This reply was modified 1 day, 15 hours ago by Rikard.
May 25, 2018 at 5:05 am in reply to: Vimeo background video loading slowly #961953

Rikard
Moderator

Hi,

I’m not sure if we can help you out with this if you don’t want to use the default elements in the theme. About a possible delay; everything which loads on a website takes time and videos are no exception to that.

Best regards,
Rikard

May 24, 2018 at 5:50 am in reply to: Old Version of Enfold #961346

Rikard
Moderator

Hi,

Thanks for the feedback. So both of you got your problems solved?

Best regards,
Rikard

May 24, 2018 at 5:48 am in reply to: View as Google shows almost nothing #961345

Rikard
Moderator

Hey marcoberloco,

Did you check your robots.txt file to see if you are blocking bots?

Best regards,
Rikard

May 24, 2018 at 5:45 am in reply to: Update theme – not all features are visible #961344

Rikard
Moderator

Hi Maaike,

Could you try to update manually via FTP instead maybe? (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update

Best regards,
Rikard

May 24, 2018 at 5:37 am in reply to: mixed content #961342

Rikard
Moderator

Hey Luisgasser,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

May 24, 2018 at 5:36 am in reply to: Errors when saving changes on pages #961340

Rikard
Moderator

Hey vincemilia,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 24, 2018 at 5:34 am in reply to: Responsive mode doesn't work on mobile #961339

Rikard
Moderator

Hi,

Thanks for that, though I still can’t reproduce those results on my end. Do you know what the exact width of the screens your phones have? If so you could test if you get the same results on a desktop screen, you can see the window width if you right click anywhere on the page and select inspect.

Best regards,
Rikard

May 24, 2018 at 5:25 am in reply to: Site down after Enfold update #961338

Rikard
Moderator

Hi,

Sorry for the problems, what version of PHP are you running on the server?

Best regards,
Rikard

May 24, 2018 at 5:22 am in reply to: since last update polylang plugin doesn't work #961336

Rikard
Moderator

Hey Luisgasser,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

May 24, 2018 at 5:19 am in reply to: what is the sponsor post price https://kriesi.at/ #961335

Rikard
Moderator

Hey amjad butt,

We are currently not accepting sponsored posts.

Best regards,
Rikard

May 24, 2018 at 5:16 am in reply to: can't save section content in safari #961333
Rikard
Moderator
Hi,

Thanks for that, it’s likely happening due to this:
```
<strong>OUR MISSION<strong>
```
You have opened the tag twice and not closed any of them properly.

Best regards,
Rikard
May 24, 2018 at 5:09 am in reply to: Enfold Update not working #961332

Rikard
Moderator

Hey SwedenMeetx,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 24, 2018 at 5:08 am in reply to: Google Maps not displayed after 4.4 update #961331

Rikard
Moderator

Hi Mischa,

Thanks for the updates, so the maps are working but the element on the backend looks a bit ugly?

Best regards,
Rikard

May 24, 2018 at 5:01 am in reply to: CF7 change colour of placeholder text #961330
Rikard
Moderator
Hey andrea,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-2590 input::-webkit-input-placeholder {
  color: #fff !imporant;
}
```
Best regards,
Rikard
May 24, 2018 at 4:57 am in reply to: Gravity Forms theme conflict #961329

Rikard
Moderator

Hey Byrne,

I’m not sure if that fix works but it might be a good idea to try it out at least? If it doesn’t work then let us know and we’ll have a closer look.

Best regards,
Rikard

May 24, 2018 at 4:54 am in reply to: Text under Menu headings & footer issues #961327
Rikard
Moderator
Hey katielherpiniere,

1. Go to Appearance->Menus then click Screen Options in the top right hand corner of the screen and select to show Description, you will then see that field under your menu items.

2. You can try to something like this:
```
[nolink] <a href="http://yourclient.site">Link to client site</a>
```
Best regards,
Rikard
May 24, 2018 at 4:51 am in reply to: Movie not playing od mobile device #961326

Rikard
Moderator

Hey prana3stil,

Autoplay doesn’t work on mobile devices by default, but your fallback image should work of course. Are you running the latest version of the theme (4.4)? If not then please try to update: http://kriesi.at/documentation/enfold/updating-your-theme-files/. If that doesn’t work then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

May 24, 2018 at 4:49 am in reply to: Logo position header #961325

Rikard
Moderator

Hey Aline,

Not by default no, but maybe you could try adding it to a widget? (Purchase code hidden if logged out) “>https://kriesi.at/documentation/enfold/header/# (Purchase code hidden if logged out)

Best regards,
Rikard

May 24, 2018 at 4:46 am in reply to: Enfold not working fine #961324

Rikard
Moderator

Hey marcomila,

Could you try updating the theme to the latest version (4.4) to see if that helps please? (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update. If not then please post admin login details in private so that we can have a closer look. Also please try to specify exactly what is not working and how we can reproduce it.

Best regards,
Rikard

May 24, 2018 at 4:44 am in reply to: Insert script at "Design – Editor" #961323
Rikard
Moderator
Hey ichbinkeinroboter2412,

Please try this in your child theme functions.php file:
```
function ichbinkeinroboter2412_add_custom_code(){ ?>
<script> var partnerScriptURL = “https://www.wo-meninbalance.de/registration”;</script>
<script src=”https://www.wo-meninbalance.de/registration/js/partner.js” type=”text/javascript”></script>
<?php }
add_action('wp_head', 'ichbinkeinroboter2412_add_custom_code');
```
Best regards,
Rikard
May 23, 2018 at 5:25 am in reply to: Do you release the Enfold-GDPR-Update today? #960654

Rikard
Moderator

Hey Marcel,

We’re a bit late already, but we are trying to have it available as soon as possible.

Best regards,
Rikard

May 23, 2018 at 5:23 am in reply to: slide-show full width change picture text background color #960652

Rikard
Moderator

Hi,

Thanks for that, though the login details are not working. Could you check and verify please?

Best regards,
Rikard
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