Forum Replies Created

Viewing 30 posts - 1 through 30 (of 44,004 total)
  • Author
    Posts
  • in reply to: Mobile Tabs #997427

    Hi Amanda,

    Thanks for the link, though I can’t see a tab element on the page you linked to, where can we see the actual problem? Maybe you could post a screenshot of the problem as well?

    Best regards,
    Rikard

    in reply to: Problems with drop down menu on smaller screens #997425

    Hey metafora29,

    Both of the versions you mentioned are not the latest version, and 4.2 came after 4.1.2. Could you try updating the theme to the latest version (4.4.1) to see if that helps please? (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update. Please note that you might need to delete the old version before you install the new one for the update to go smoothly.

    Best regards,
    Rikard

    in reply to: Theme won't update #997044

    Hi,

    Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Import SPA Demo #997043

    Hey blueunion,

    Could you try to import the demo manually to see if that works better? https://kriesi.at/documentation/enfold/initial-theme-setup/#manual-demo-import–xml-file-import-, if not then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    in reply to: Display font size on mobile #997041

    Hi,

    Thanks for that, though I can’t reproduce the problem on my end. On the page you posted I can see the page using the Cardo font in 16 and 14 pixels both on desktop and mobile. Could you try to load the page in an incognito window using Chrome on your mobile device to see if that helps?

    Best regards,
    Rikard

    in reply to: additional custom field for both mobile only and anchor #997040

    Hey Mudfish488,

    Thanks for the login details, you are running an old version of the theme, that is why you are not seeing that field. Could you try updating the theme to the latest version (4.4.1) to see if that helps please? (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update

    Best regards,
    Rikard

    in reply to: Video is not work #997039

    Hi,

    Thanks for the feedback, I created a new test page. Please see private.

    I get the same error but I’m not sure what is causing it unfortunately. Did you try to disable all plugins to see if there is a conflict coming from any of them?

    Best regards,
    Rikard

    in reply to: Footer problem #997037

    Hey Mark,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    in reply to: Header Social Icons Dropdown Missing #997036

    Hi,

    Thanks for the screenshot. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    in reply to: Responsive Background Images #996995

    Hi Scott,

    Could you post a link to the page in question so that we can take a closer look please? If you want greater control over background images on smaller screens then you can always copy the element in question and use an image better adapted for the screen size in question. You can show/hide the correct element in the element options tab.

    Best regards,
    Rikard

    in reply to: Theme won't update #996994

    Hey carendavis,

    Sorry for the problems. Could you try to update manually via FTP instead please? (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update. If you should need any further help then please post admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    in reply to: Video is not work #996990

    Hi,

    Thanks for that, though I can’t see the test page anymore. Which element did you use to produce the error?

    Best regards,
    Rikard

    in reply to: Video—full width, loop, auto play #996989

    Hey Robin,

    You could try to set the video as a background to a Color Section element, that should give you what you are looking for.

    Best regards,
    Rikard

    in reply to: Remove border on WooCommerce product image #996988

    Hi Rose,

    Could you post a link to the page in question and point out what you would like to remove there please?

    Best regards,
    Rikard

    in reply to: Woocommerce Product Font Size #996987

    Hi,

    Thanks for that, though the link only takes me to the login page?

    As for your problem; do you want to set different fonts for WooCommerce pages? If not then WooCommerce should use the same font as the rest of your site.

    Best regards,
    Rikard

    in reply to: Where can I find the tag I need to defer parsing. #996986

    Hey ibmethatswhoib,

    Please try this at the bottom of the functions.php file in your child theme:

    function ibmethatswhoib_add_custom_code(){ 
    ?>
    <script type=”text/javascript”>
    function downloadJSAtOnload() {
    var element = document.createElement(“script”);
    element.src = “defer.js”;
    document.body.appendChild(element);
    }
    if (window.addEventListener)
    window.addEventListener(“load”, downloadJSAtOnload, false);
    else if (window.attachEvent)
    window.attachEvent(“onload”, downloadJSAtOnload);
    else window.onload = downloadJSAtOnload;
    </script>
    <?php 
    }
    add_action('wp_footer', 'ibmethatswhoib_add_custom_code');

    Best regards,
    Rikard

    in reply to: Footer of the site looks strange #996985

    Hi,

    Thanks for the video :-)

    When importing theme settings they sometimes don’t take effect immediately unfortunately, could you try to simply toggle or change one or two settings in the theme options and then save again to see if that helps please?

    Best regards,
    Rikard

    in reply to: Video Preview not filling box #996980

    Hi,

    Great, glad you found the problem and thanks for the feedback. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    in reply to: Enfold Showcase #996977

    Hi Junior,

    Nice work, thanks for sharing and for using Enfold :-)

    Best regards,
    Rikard

    in reply to: iPhoneX #996975

    Hi,

    Thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Update problem #996974

    Hi Mark,

    Thanks for the feedback, I’ve seen that happening on other sites as well but I’m unsure of what is causing it unfortunately. Could you try updating manually via FTP instead please? (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update

    You could rename the old install to enfold_old for instance, then upload the new unzipped theme folder to the server.

    Best regards,
    Rikard

    in reply to: Refund please #996973

    Hey TST765RS,

    Sorry for the problems, the Enfold Layout Builder should work out of the box though. Maybe it would be a better idea if we try to solve the problem for you? If you should need help then please post admin login details in private so that we can have a closer look at your site.

    If you still want a refund then you would need to contact Themeforest/Envato as they handle all sales related matters for us.

    If you are looking for a freelancer then we recommend Codable, though you can likely find someone on freelancer networks as well.

    Best regards,
    Rikard

    in reply to: Woocommerce attribute filter shortcode issue #996972

    Hi,

    Great, glad we could help :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Change Slideshow Title Position on Homepage #996970

    Hey lilijabula,

    Thanks for the screenshot. Could you post a link to the page in question as well so that we can take a closer look please?

    Best regards,
    Rikard

    in reply to: Google Fonts in main menu #996969

    Hi,

    All you need is to inspect the element in your browser and find the class or ID of the element in question. You right click on the element, then select Inspect in the browser. If you need to learn more CSS then I can recommend that you have a look at W3Schools.

    Best regards,
    Rikard

    Hi,

    Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    in reply to: Only display mobile burger menu without background #996966

    Hi,

    Thanks for that, so you want to show only the mobile menu and the rest of the header should be hidden? If so then I’m not sure if that would be possible unfortunately.

    Best regards,
    Rikard

    Hi,

    Thanks for the feedback. We’ll keep the thread open in case you should need any further help from us.

    Best regards,
    Rikard

    Hi,

    Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Sticky Header issue – tablet #996962

    Hi,

    Thanks for the screenshot and clarification. Please try the following in Quick CSS under Enfold->General Styling:

    @media only screen and (min-width: 768px) and (max-width: 990px) {
    .home #full_slider_2 {
        margin-top: 80px;
    }
    }

    Best regards,
    Rikard

Viewing 30 posts - 1 through 30 (of 44,004 total)