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  • #1356068

    Hello I took over a website that has no child theme. When updating manually the site layout is destroyed. The previous developer stated that he was able to update since 2018 without issue until September 2021 by manually uploading the files via FTP, this no longer works.
    Do you have any recommendations as to how we would be able to update the theme without issue?
    And what would we have to do to avoid this in the future.

    Thank you very much for your time,

    #1356107

    Hey Pierre,

    Did you register your theme license? https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1356286

    Hi Rikard yes we did. Created a token and the site is connected to Envato.

    #1356292

    Hi,

    Please try to install and configure this plugin instead: https://envato.com/market-plugin/

    Best regards,
    Rikard

    #1356514

    Hi Rikard installed both API tokens in the theme and in Envato Market plugin and we still get the same result when updating.

    #1356525

    Hi,

    Please copy the site to a staging area and update there first, so that we can see the actual problem.

    Best regards,
    Rikard

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