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  • #1334452

    Melissa Blunden

    Hello again,
    I am looking for support “replacing” the header.php for footer problems as I do not know how to do that. I am not a developer. If someone from your theme support could please log into our account and replace this, we can continue to update our theme. Thank you.

    The solution proposed: Footer disappearing; it’s likely that this is due to header.php being overridden in your child theme, please try updating that file with the content from the same file in the current version of the theme.
    I need support doing this.

    I cannot reply to your response, so I have copy/paste it here:

    October 1, 2021 at 10:07 pm #1323201
    Melissa Blunden
    Hello,
    our website designer set us up with an Enfold account, however now when I try to update the theme to the newest version, I am getting a lot of errors. The errors include:
    Footer disappearing – I reverted back to an older version of the website to avoid this
    Avia Layout Builder disappearing – I cannot get the PHP to update to fix this issue.
    Now when I got to update the theme, I get a warning saying “Please Note: Any customizations you have made to theme files will be lost. Please consider using child themes for modifications.”
    Since we have a $14,000 custom website, I do not want to update and lose all the customization we paid for. Is there any way these issues can be solved?

    October 2, 2021 at 7:19 am #1323249

    Rikard
    Moderator
    Hi Melissa,

    Footer disappearing; it’s likely that this is due to header.php being overridden in your child theme, please try updating that file with the content from the same file in the current version of the theme.

    Builder disappearing; it looks fine on my end, does this only happen on specific pages, or after updating to the latest version?

    Warning; you are already using a child theme.

    Best regards,
    Rikard

    #1334495

    Hi Melissa,

    Thanks for the login details. Please share FTP login details with us as well, so that we can replace the file in question for you.

    Best regards,
    Rikard

    #1356218
    This reply has been marked as private.
    #1356259

    Hi MaskiMichener,

    Thanks for the login details. I’m not sure exactly what you need help with, since it looks like your footer widgets are empty?

    We can’t login to your hosting account since it’s asking for a verification code. Please create an FTP account for us, and post the login details in private.

    Best regards,
    Rikard

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