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Viewing 30 posts - 21,601 through 21,630 (of 67,485 total)
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  • in reply to: Enfold update Google Recaptcha error #1136056

    Hi,


    @igorvavrik
    : We don’t really see any issue with the contact form in that page. Is it fixed?

    Best regards,
    Ismael

    in reply to: instagram widget error after update #1135930

    Hi,

    We are still not sure what’s wrong with the Instagram widget. Oddly enough, your Instagram account works fine on our local installation (https://imgur.com/a/66mVGN7). Please try to use one of the following plugins temporarily.

    // https://wordpress.org/plugins/instagram-feed/
    // https://wordpress.org/plugins/wd-instagram-feed/

    Best regards,
    Ismael

    in reply to: Enfold 4.6 and Vimeo #1135925

    Hi,

    Thank you for the update.

    Where can we see the issue? Did you add the privacy shortcode above? You may need to include the “[av_privacy_video_embeds]” to allow video embeds in the site.

    Best regards,
    Ismael

    in reply to: Instagram has returned invalid data #1135918

    Hi!

    It doesn’t seem that you can verify your account unless your a celebrity.

    We are not actually sure if being unverified is related to the issue, at least not yet. Temporarily, you can use one of the following plugins.

    // https://wordpress.org/plugins/instagram-feed/
    // https://wordpress.org/plugins/wd-instagram-feed/

    Cheers!
    Ismael

    in reply to: set image alt tag and title in image media element #1135907

    Hi,

    Where can we see the issue? Please open a new thread and provide the link to the page with the images. We’ll close this thread now.

    Best regards,
    Ismael

    Hi,

    Sorry about that. I misunderstood your inquiry. The lightbox is not working properly because the href value is invalid. The protocol in the url is duplicated. Please edit the framework > php > class-framework-widgets.php file, look for this code around line 2947:

    echo '<a href="https:' . esc_url( $item['link'] ) . '" target="' . esc_attr( $targeting ) . '"  class="' . $aclass . ' ' . $imgclass . '" title="' . esc_attr( $item['description'] ) . '" style="background-image:url(' . esc_url( $item[ $size ] ) . ');">';
    

    Replace the “https” part in the href attribute:

    echo '<a href="' . esc_url( $item['link'] ) . '" target="' . esc_attr( $targeting ) . '"  class="' . $aclass . ' ' . $imgclass . '" title="' . esc_attr( $item['description'] ) . '" style="background-image:url(' . esc_url( $item[ $size ] ) . ');">';
    

    Best regards,
    Ismael

    in reply to: Bug – Column Layout Settings Do Not Save #1135895

    Hi,

    Thank you for the update.

    We just updated the page again, but we still can’t reproduce the issue. Is it happening on a specific page?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Do you have the version 3 of the key? Please make sure that you’re using the latest version of the API. Or post your GMAIL account here so that we can check the console.

    Best regards,
    Ismael

    in reply to: No Optimisation for IOS 'Fullscreen Slider' #1135883

    Hi,

    Glad to know that you have found a fix. What do you mean by “not optimizing” exactly? Were you seeing a blown out or resized version of the image on mobile view?

    Best regards,
    Ismael

    in reply to: Google reCAPTCHA #1135882

    Hi,

    Yes, you have to reconfigure the recaptcha options in the theme options and in the contact form element. Make sure that you have the correct API key for the recaptcha version.

    Thank you for the update.

    Best regards,
    Ismael

    in reply to: enfold forms are not sending #1135881

    Hi,


    @hector1069
    : We set the “aviso-legal-y-privacidad/” as the default privacy page. You can now add the”[av_privacy_allow_cookies]” shortcode in that page or in a modal popup window if you want so that users can have the option to accept cookies, or you can just leave it as is, but make sure that the site is running on the latest version of the theme (v4.6.1).


    @biomechaenoid
    : Yes, users have to accept cookies in order to view the map.

    Best regards,
    Ismael

    in reply to: Support Questions #1135869

    Hi,

    Thank you for the update.

    You can choose the “Number of entries per page” in the magazine element editor. Have you tried that? You can then enable the pagination afterwards.

    Best regards,
    Ismael

    in reply to: Required fields iPhone #1135867

    Hi,

    Thank you for the update.

    We can’t seem to reproduce the issue on a browser emulator. We’ll forward the issue to the team. Please post the WP and FTP details in the private field so that we can debug the issue.

    Best regards,
    Ismael

    in reply to: Post disappeared #1135864

    Hi,

    Thank you for the update.

    We deleted the post in your database manually. It seems to be a revision of the original page. Do you have a plugin that generates custom page revisions?

    Best regards,
    Ismael

    in reply to: after_section elements #1135857

    Hi,

    OK. So how can I prevent that from occurring in the future?

    You can set the builder to debug mode and set the “Enfold Shortcode Parser” to auto repair the shortcodes every update.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    You should find the shortcode parser below the builder once the debug mode is activated.

    Best regards,
    Ismael

    in reply to: Autosave not working corrently #1135848

    Hi,

    Thank you for the update.

    Did you remove the test page? We would like to check the issue again, but the test page is no longer available. We also created a test page, but we couldn’t reproduce the issue. (See private field)

    Best regards,
    Ismael

    in reply to: With 4.6 no Checkbox below Message Form and others. #1135845

    Hi,

    Thank you for the update.

    Did you add the following css code? It hides the input labels.

    .avia_ajax_form.av-form-labels-hidden label {
        position: fixed;
        top: -1000px;
    }

    Best regards,
    Ismael

    in reply to: Translation with loco translate #1135843

    Hi,

    Which particular strings or text are you trying to translate? Please provide a link to the actual page/pages.

    Thank you for the update.

    Best regards,
    Ismael

    in reply to: Bug – Column Layout Settings Do Not Save #1135003

    Hi,

    UPDATE: We did notice that the icons are not displaying properly. It seems to be an issue with the animation.

    Best regards,
    Ismael

    in reply to: Bug – Column Layout Settings Do Not Save #1135001

    Hi,

    Thanks for the update.

    We can’t seem to reproduce the issue on a test page. We updated it a number of times. (see private field)

    Best regards,
    Ismael

    in reply to: set image alt tag and title in image media element #1134996

    Hi,

    The alt and title attribute is already added in the Image element. This is an example of the image element markup.

    
    <div class="avia-image-container  av-styling-    avia-builder-el-0  el_before_av_fullscreen  avia-builder-el-no-sibling  avia-align-center " itemtype="https://schema.org/ImageObject" itemscope="itemscope" itemprop="image">
    <div class="avia-image-container-inner">
    <div class="avia-image-overlay-wrap"><img width="300" height="188" title="Image Title" class="avia_image" alt="An alternate text" src="http://site.com/image.jpg" itemprop="thumbnailUrl"></div>
    </div>
    </div>
    

    Best regards,
    Ismael

    Hi,

    Thanks Sirpa. Hoping for more birthdays to come. And thanks for the clarification. We added the following script to open the appropriate tab sections whenever the corresponding sub menu item is clicked.

    function ava_scroll_to_tab_section() {
    ?>
    <script type="text/javascript">
    (function($) {
    	function scrollToTab(s, e,) {
    		$(s).on(e, function(event) {
    			var anchor, loc, cur, hash, tab, parent, pos;
    
    			if( e == 'load' ) {
    				loc  = window.location.hash;
    				hash = loc;
    			} else {
    				loc = $(this).attr('href');
    				hash = loc.substring(loc.indexOf('#'));
    			}
    	
    			tab = $('.av-section-tab-title[href="'+ hash +'"]');
    			parent = tab.parents('.av-tab-section-outer-container');
    			pos = parent.offset();
    
    			tab.trigger('click');
    			
    			if(hash) {
    				setTimeout( function() { 
    					$(window).scrollTop( pos.top - 150 )
    				}, 100 );
    			}
    		});
    	}
    
    	$(document).ready(function() {
    		scrollToTab( '#top .av-subnav-menu > li a', 'click' );
    		scrollToTab( window, 'load' );	
    	});
    })(jQuery);
    </script>
    <?php
    }
    
    add_action( 'wp_footer', 'ava_scroll_to_tab_section' );

    Best regards,
    Ismael

    in reply to: Enfold 4.6 and Vimeo #1134981

    Hi,

    Thank you for the update.

    We were not aware that in the new version you have to add the new privacy shortcode “[av_privacy_allow_cookies]” in the privacy policy page or the modal popup window. This will give users the option to allow cookies. Please try to reconfigure the privacy and cookie options.

    Best regards,
    Ismael

    in reply to: Problems with uploading a font #1134978

    Hi,

    Thank you for the update.

    We are able to reproduce the issue on our installation. The italic version of the font is stripped out once you upload it in the font manager. We are not really sure why– unfortunately. Temporarily, you can load the font using the wp_enqueue_style function.

    // https://www.wpbeginner.com/wp-themes/how-add-google-web-fonts-wordpress-themes/

    Best regards,
    Ismael

    in reply to: Text- and image-elements not visible when going live #1134976

    Hi,

    Thank you for the update.

    Can you give us a screenshot of the issue? The site looks fine on mobile view. And we tried to login but we encountered the following error.

    Fehler 403
    Zugriff nicht gestattet
    Der Zugriff auf die von Ihnen angeforderte Seite ist nicht erlaubt.
    Mögliche Ursachen für diese Fehlermeldung finden Sie in den easyname FAQ.
    Diese Domain wird von easyname.com verwaltet.

    Best regards,
    Ismael

    in reply to: Pagination doesn't work #1134971

    Hi

    Thank you for the update.

    The pagination works after we deactivated the plugins. Please try to deactivate the plugins one at a time to find the root cause of the issue.

    Best regards,
    Ismael

    in reply to: ? added: Developer tab to modal popup of alb elements #1134955

    Hi,

    Alright. Sorry for the confusion. We’ll close the thread now.

    Best regards,
    Ismael

    in reply to: Instagram Feed not working #1134904

    Hi!

    Thank you for the update.

    Do you have a verified account or badge in instagram? Not being verified might have something to do with, but we can’t be sure. Please try to verify your account if you haven’t done so already.

    // https://help.instagram.com/854227311295302

    Cheers!
    Ismael

    Hey COLORIT,

    Thank you for the inquiry.

    Did you verify your instagram account, or do you have a verified badge?

    // https://help.instagram.com/854227311295302

    We are still not sure why the widget is not working. All we know is that it’s not returning a valid data. Not being verified might have something to do with it.

    Best regards,
    Ismael

    in reply to: Remove text fade / animation in Fullwidth Easy Slider? #1134853

    Hey empiread201,

    Thank you for using Enfold.

    At the very bottom of the slider options, there is a checkbox where you can set the caption of the first slide as permanent caption.

    Use first slides caption as permanent caption
    

    That should help.

    Best regards,
    Ismael

Viewing 30 posts - 21,601 through 21,630 (of 67,485 total)