Forum Replies Created

Viewing 30 posts - 1 through 30 (of 48,171 total)
  • Author
    Posts
  • in reply to: Instagram widget error return invalid data #1176623

    Hi,

    We suspect that Instagram is now discouraging data scraping without proper authentication, which is the current method used by the theme in order to display a user’s profile data. You might have to use a different Instagram plugin temporarily until we found a viable solution. Thank you for understanding.

    // https://www.instagram.com/developer/

    These capabilities will be disabled immediately (previously set for July 31, 2018 or December 11, 2018 deprecation). The following will be deprecated according to the timeline we shared previously:

    Public Content – all remaining capabilities to read public media on a user’s behalf on December 11, 2018
    Basic – to read a user’s own profile info and media in early 2020

    For your reference, information on the new Instagram Graph API.

    Best regards,
    Ismael

    in reply to: Please contribute and translate Enfold #1176622

    Hi!

    @Resonanz: Thank you for the de_DE translations. We’ll also include it in the next patch.

    Cheers!
    Ismael

    in reply to: Please contribute and translate Enfold #1176620

    Hi,

    @elquenosabenada: Thank you for the translations. We’ll forward it to our channel.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Is it working properly when you remove or disable the avia_custom_query_extension function? You should be able to sort the items without adding that function.

    Best regards,
    Ismael

    in reply to: WPML Problem (Cannot save content) #1176617

    Hi,

    Sorry for the delay. The following documentation should guide you on how to properly translate pages built using the advance layout builder with WPML. Please take note of the required extensions

    Make sure that the WPML Multilingual CMS, WPML String Translation, WPML Translation Management, and WPML Media Translation plugins are activated.

    // https://wpml.org/documentation/theme-compatibility/enfold/#translating-pages

    Best regards,
    Ismael

    in reply to: Problems with responsiveness at 1024px screen size #1176611

    Hi,

    Thank you for following up.

    We disabled the Performance > File Compression settings temporarily to regenerate the stylesheets containing the recent changes. It is working properly now. Please remove the browser cache, then check the page again.

    Best regards,
    Ismael

    in reply to: Shipping address on thank you page. #1176609

    Hey amanrajveer,

    Thank you for the inquiry.

    How did you activate or enable the survey option? Is it a plugin? We may not be able to help you with this because the issue involves extensions or plugins that we are not familiar with. Please contact the plugin authors for additional assistance.

    How can we reproduce the issue? We check the console from the Checkout page, but we didn’t find the same error.

    Best regards,
    Ismael

    in reply to: Triangle Section divider #1176607

    Hey Emmygraph,

    Thank you for the inquiry.

    You may need to adjust the width of the container inside the color section containing the svg and make it full width. Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width

    Best regards,
    Ismael

    in reply to: Enfold layout portfolio #1176605

    Hi,

    We edited the Portfolio Grid element in the Referenties page and adjusted the Advanced > Link Settings > Link Handling settings accordingly. The preview of the items will now be displayed in the same page.

    Thank you for your patience.

    Best regards,
    Ismael

    Hey Pivou,

    Glad that you found a workaround.

    FYI, the callback or function used for the avia_post_nav_entries filter above will only reverse the next and previous navigation, and only display items from the same category. It should not be affecting how the lightbox works.

    Thank you for the inquiry.

    Best regards,
    Ismael

    in reply to: Hamburger menu next to default menu in enfold #1176600

    Hi,

    Thank you for the inquiry.

    This is possible, but you have to modify the includes > helper-main-menu.php file and place another wp_nav_menu beside the existing one or in addition to the default menu. You can also use the existing hooks such as the ava_inside_main_menu or the ava_after_main_menu to insert additional navigation, widget or content in the main header container.

    Best regards,
    Ismael

    in reply to: CSS/Javascript compression issues #1176596

    Hi,

    The element and animation is pure CSS.

    The css animations are actually activated by a Javascript function called waypoints. It detects the position of the elements in viewport, and apply the appropriate class attribute to start the animation. Is there a development version of the site? The scripts and css files are not merged when we check the site.

    Best regards,
    Ismael

    in reply to: Social Icons not showing #1176593

    Hi,

    Sorry for the delay. The social icons are visible on mobile view. Please check the page again. Don’t forget to remove the cache prior or try to check the site on incognito mode.

    Best regards,
    Ismael

    in reply to: My icon is disappear #1176591

    Hi,

    Thank you for the update.

    You can adjust the main menu style in the Enfold > Advanced Styling panel. Look for the Main Menu Links element under the Main Main section. Or use this css code.

    .av-main-nav > li > a {
    	font-weight: normal;
    	font-size: 12px;
    	font-weight: 600;
            font-family: “Microsoft JhengHei”,”微軟正黑體”,sans-serif
    }
    

    Best regards,
    Ismael

    in reply to: Empty list slider in layer slider #1176587

    Hi,

    Thank you for the update.

    We tried to access the site but the login credentials seem to be invalid. Please check the info carefully or provide another user account.

    The following thread might be related to this issue.

    // https://kriesi.at/support/topic/layer-slider-fails-on-enfold-update-4-6/#post-1159740

    Best regards,
    Ismael

    in reply to: portfolio grid displaying wrong order #1176555

    Hi,

    Thank you for the update.

    It’s not working properly because of the Post Types Order plugin. It is known to cause issues with the orderby and order parameters in the default query. We disabled the plugin temporarily.

    Best regards,
    Ismael

    in reply to: Post Navigation Backwards #1176552

    Hey tsmalling,

    Thank you for the inquiry.

    Using the following filter in the functions.php file should reverse the posts navigation.

    
    add_filter( 'avia_post_nav_entries', 'enfold_customization_postnav', 10, 2); 
    function enfold_customization_postnav($entries, $settings)
    {
    	if($settings['type'] == 'portfolio')
    	{
    		$settings['same_category'] = true;
    
    		$entries['prev'] = get_next_post($settings['same_category'], $settings['excluded_terms'], $settings['taxonomy']);
    		$entries['next'] = get_previous_post($settings['same_category'], $settings['excluded_terms'], $settings['taxonomy']);
    	}
    
        return $entries;
    }

    Related thread:

    // https://kriesi.at/support/topic/previous-next-buttons-only-same-category/#post-986083

    Best regards,
    Ismael

    in reply to: Logo centered with no menu on mobile #1176549

    Hi,

    Thank you for following up.

    We adjusted the previous css code a bit to center align the logo and keep it from getting distorted. Please try it again.

    Best regards,
    Ismael

    in reply to: Footer visibility on mobile #1176536

    Hey MPPcreative,

    Thank you for the inquiry.

    You should increase the number of columns from 1 to 3, then place the widgets separately on different columns so that you don’t have to manually adjust the style on mobile view. All widgets are currently located inside a single column.

    Best regards,
    Ismael

    in reply to: Page as Footer / Display Socket only #1176534

    Hi,

    Thank you for the update.

    Can we have access to the site? We would like to check the footer settings. Please post the login details in the private field.

    You have to include your custom post types in the list of supported post types by the advance layout builder (ALB). Check the documentation below.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type

    Best regards,
    Ismael

    Hi,

    Great! Glad to know that you figured it out. Please feel free to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: av font icons missing #1176531

    Hey Eleina_Shinn,

    Thank you for the inquiry.

    It seems to be an issue with your CDN provider or server. You should try and ask them to whitelist the site affordaspass so that it can read the resource from the CDN server. Or just tell them that the font files from their network is not accessible. (see private field)

    The following thread may also help. The user downgraded PHP from 7.3 to 7.2.

    // https://kriesi.at/support/topic/icons-not-showing-up-in-chrome/#post-1174809

    Best regards,
    Ismael

    in reply to: Cookie Consent Issue #1176356

    Hi,

    Thank you for the update.

    It was an issue with the compressed stylesheets or css; the merged file still contains the older css. We disabled the Performance > File Compression settings temporarily to refresh the stylesheets.

    Best regards,
    Ismael

    Hi,

    Glad it’s working. For the featured image, please add this css code.

    .big-preview a {
        overflow: visible;
    }

    Best regards,
    Ismael

    in reply to: Update theme #1176346

    Hi,

    @imaginacomm: Thank you for joining in. The site contains a very old version of the theme, 4.5.2, which is no longer compatible with the recent version of WordPress and it also contains the now deprecated updater, so it will not going to work. You will have to update the theme manually via FTP this time.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    If you require more help, please open your own thread so that we can assist you properly.

    Best regards,
    Ismael

    in reply to: Polylang Logo URL incorrect #1176342

    Hi,

    @lucaus: It seems to be working properly when we check. The logo of both languages contain the appropriate links. Did you use the filter above?

    Best regards,
    Ismael

    Hey fusion01,

    Thank you for the inquiry.

    Have you tried to adjust or increase the priority value? It probably doesn’t work because the default filter or av_return_100 function in the functions-enfold.php file overrides the new one.

    If you want, you can also override the av_return_100 function directly and adjust the return value 100 to something lower.

    Best regards,
    Ismael

    in reply to: Cookie Banner changes fonts #1176299

    Hi,

    Thank you for the update.

    yes as long as the consent message is disabled, all font settings are working as they should.

    That is the default behavior when the cookie option is enabled. All features from external services including the fonts are disabled on page load. If you want to to enable them automatically on load without waiting for the users’ consent, set the Privacy & Cookies > Default Cookie Behavior to the first option.

    Best regards,
    Ismael

    in reply to: Woocommerce and the standard shop page #1176296

    Hi,

    Thank you for the update.

    yes i do this but than this will not work here (403 Forbidden)

    We didn’t find anything unusual in the dashboard or in the installation as a whole. Did you modify the .htaccess file previously? Please post the content of the file on pastebin.com. We would like to check it. Also, try to resave the Settings > Permalink options.

    Best regards,
    Ismael

    in reply to: Edit screen_options_visibility #1176291

    Hey Michael,

    Thank you for inquiry.

    You will now have to include the visibility options (screen_options_visibility) within the Advanced tab, and include it in the screen_options_toggle container. Please check the popup_elements function in the existing shortcodes.

    array(
    						'type' 	=> 'tab',
    						'name'  => __( 'Advanced', 'avia_framework' ),
    						'nodescription' => true
    					),
    
    					array(
    							'type' 	=> 'toggle_container',
    							'nodescription' => true
    						),
    
    						array(	
    								'type'				=> 'template',
    								'template_id'		=> 'screen_options_toggle',
    								'templates_include'	=> array(
    															$this->popup_key( 'advanced_table_responsive' ),
    															'screen_options_visibility'
    														)
    							),
    
    						array(	
    								'type'			=> 'template',
    								'template_id'	=> 'developer_options_toggle',
    								'args'			=> array( 'sc' => $this )
    							),
    
    					array(
    							'type' 	=> 'toggle_container_close',
    							'nodescription' => true
    						),
    
    				array(
    						'type' 	=> 'tab_close',
    						'nodescription' => true
    					),
    

    Best regards,
    Ismael

Viewing 30 posts - 1 through 30 (of 48,171 total)