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Viewing 30 posts - 1 through 30 (of 58,718 total)
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  • in reply to: Product Catalog Images Resize Issue #1155535

    Hi,

    Thank you for the update.

    The maximum size of the images in the catalogue view is set to 188x268px, which is why they look that small. You can adjust the current size in the Customizer > Woocommerce > Product Images panel. Please check the documentation for more info.

    // https://docs.woocommerce.com/document/image-sizes-theme-developers/#section-2

    We attempted to adjust it but the account above doesn’t have admin rights, so we couldn’t access the settings.

    Best regards,
    Ismael

    Hey!

    Sorry for the late response. We replied in the other thread.

    // https://kriesi.at/support/topic/how-do-i-show-portfolio-categories-on-a-portfolio-item/#post-1155473

    Please continue in that thread and refrain from creating duplicates to avoid confusion. Thank you for your patience.

    Cheers!
    Ismael

    Hi,

    Thank you for the update.

    Did you add the following css code? The opacity is set to 0, so it hides the privacy toggles.

    #top .av-toggle-switch {
        display: block;
        margin-bottom: 10px;
        margin-top: 10px;
        opacity: 0;
        text-align: left;
    }
    

    We had to add the following css code and disable the File Compression settings temporarily to override it.

    #top .av-toggle-switch {
        opacity: 1;
    }
    

    Best regards,
    Ismael

    in reply to: Customising the Password Protected page #1155529

    Hi,

    Sorry for the delay. You have to properly escape the double quotes inside the link tag.

     <a href=\"https://nameofthepage/undername/\">linkname</a>"
    

    We modified the code a bit — added backslashes before the double quotes. Please try it again.

    Best regards,
    Ismael

    in reply to: Mobile Responsiveness For iPad #1155527

    Hi,

    Sorry for the delay. The login account above doesn’t have admin rights, so we are not able to access the dashboard and edit the css code. Please give the account admin rights so that we can check the dashboard. Or try to add this code inside the css media query above to adjust the width of the columns inside the “#foot” container on tablet view.

    #top #foot .flex_column_table_cell {
    	float: none;
    	width: 100%;
    	display: block;
    	margin: 25px 0;
    }

    Best regards,
    Ismael

    Hi,

    Sorry for the delay. The site doesn’t load properly on our end — server is not found. Did you install a security plugin and block certain countries’ access to the site?

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Can't get privacy / cookie consent acceptance to work #1155523

    Hi,

    Thank you for the inquiry.

    Have you tried setting the Modal Popup Window in the privacy settings to open on page load? This will allow your users to review the privacy policy and decide whether to accept the cookies or not. Please note that services or features that relies on cookies such as the maps, spam protection and videos will only work once the user accepted the cookies and refresh the page. However, there is an option where you can set the page to reload automatically once the user accepted or denied the cookies. In the privacy panel, enable the “Show Advanced Options”, then set the “Auto Reload Page” settings accordingly.

    Best regards,
    Ismael

    in reply to: IE11 Problems #1155522

    Hi,

    Microsoft still offers support for IE11 but the browser obviously lags behind in terms of features and performance in comparison to more modern browsers such as Chrome and Firefox. Your client’s company will surely be better off using more advance browsers instead. Anyway, the site loads fine on IE11 — the images are there — but it lags intermittently. Where can we see the videos? Please provide a direct link to the page containing the element.

    Best regards,
    Ismael

    in reply to: Issue using correct CSS #1155504

    Hi,

    Thank you for the update.

    Did you add the following css code?

    #wpcs_content_inner_8438 {
    	height: 500px !important;
    	padding-top: 50px !important;
    	background-image: url("/../../wp-content/uploads/2017/12/footer_figures_bg.png") !important;
    	margin: 0px !important;
    	border: none !important;
    	background-size: auto 140px !important;
    	background-position: 50px 600px !important;
    	background-repeat: no-repeat !important;
    }

    The height property in the css limits the tallness of the container to 500px. You can either remove the property completely so that the container responds to the content or try to adjust its value.

    Best regards,
    Ismael

    in reply to: Bug: Enfold causes wrong update markers #1155502

    Hi,

    @doffine: Did you install layer slider as a stand alone plugin? Have you tried deactivating the integrated version of the layer slider from the Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin settings? Deactivating the bundled plugin should disable the notifications if it proves to be a nuisance on your part. If it doesn’t work, the filter @guenni007 suggested above should do the trick.

    Best regards,
    Ismael

    Hi,

    Sorry for the late response. We replied in the other thread.

    // https://kriesi.at/support/topic/how-do-i-show-portfolio-categories-on-a-portfolio-item/#post-1155473

    Please continue there so that we can close this one. Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Easy Slider: speed and direction of transition. #1155499

    Hi,

    @Bruno: Thank you for the inquiry. The script is now located in the config-templatebuilder > aviashortcodes > slideshow > slideshow.js file. If you want to do the modification in the child theme, please check this article in the documentation.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb

    Best regards,
    Ismael

    in reply to: new icon instagram on social profile and bottom like others #1155498

    Hi,

    Thank you for the update.

    You can use the following css code to adjust the initial background color of the social icons.

    #top #wrap_all .av-social-link-instagram a {
    	color: #fff;
    	background-color: #a67658;
    }

    The css code above targets the instagram icon specifically, but you can copy the css pattern to adjust the color of the remaining icons, so if you want to change the facebook icon, add the following css code..

    #top #wrap_all .av-social-link-facebook a {
    	background-color: #37589b;
    }

    .. and repeat.

    Best regards,
    Ismael

    Hey 7thflow,

    Thank you for the inquiry.

    This is how the theme applies the colors or saturation to the Google maps.

    // https://developers.google.com/maps/documentation/javascript/styling

    If you want to check the theme’s custom implementation of the styles, look for the _applyMapStyle function in the wp-content\themes\enfold\framework\js\conditional_load\avia_google_maps_api.js file.

    Best regards,
    Ismael

    in reply to: Blog post columns broken with Custom Post Type UI #1155476

    Hi,

    Sorry for the delay. It seems to be an issue with the “Equal Height Columns” settings. The columns load properly when the option is disabled. Did you add any modifications in the child theme?

    Best regards,
    Ismael

    in reply to: How do I show portfolio categories on a portfolio item? #1155473

    Hi,

    Thank you for the info.

    In the loop, you can add a condition, which checks for the term or category’s parent id. Look for this line:

    $output .= ‘<span class=”portfolio_cat”>‘.$term->name.’ </span>’;
    

    Replace it with:

    
    if($term->parent === 218) {
       $output .= '<span class="portfolio_cat">'.$term->name.'</span>';
    }
    

    If you want to be able to define a different parent category, you can modify the shortcode and add a new parameter to it.

    // https://developer.wordpress.org/reference/functions/add_shortcode/#user-contributed-notes

    You can then replace the hard coded category ID with the parameter or attribute.

    if($term->parent === 218) {
    

    Replace with:

    if($term->parent === $atts['id']) {
    

    Best regards,
    Ismael

    in reply to: Google Site Kit Compatibility issue #1155472

    Hi,

    Sorry for the delay. We are able to reproduce the issue on our end, but there are no errors in the console or any clues that can lead to the problem, so we are not really sure where to check. Have you tried asking the plugin authors about the issue? Please note that we don’t provide support for third party plugins, but we’ll try to help as much as possible.

    Best regards,
    Ismael

    in reply to: Popular tags widget not displaying the most popular tags #1155470

    Hi,

    Looks like the other inquiry has been solved, so we’ll close this thread now.

    // https://kriesi.at/support/topic/change-page-title-for-tag-click-results/

    Please don’t hesitate to open a new thread if you need anything else. Have a nice day.

    Best regards,
    Ismael

    in reply to: How do I prevent .ru from contact form #1155461

    Hi,

    Thank you for the update.

    You can actually enable the cookies or services that requires cookies without the users’ explicit consent or without them accepting the cookies first. Please go to the Enfold > Privacy & Cookies panel, look for the Default Cookie Behaviour and set it to the first option. This will enable the spam protection on page load even if the cookies have not been accepted yet.

    Best regards,
    Ismael

    Hi,

    We will forward the request to the team. For now, you can either disable the theme’s breadcrumb and add the snippet above to enable the breadcrumb from the plugin, or leave the default breadcrumb enabled.

    Best regards,
    Ismael

    in reply to: amp and css for page builder compatibility module #1155453

    Hi,

    what is css url address?

    We are not really sure, but it probably refers to the css files or stylesheets. The theme contains many of these files, the base or default stylesheets (enfold > css) and one for each element in the builder (enfold > config-templatebuilder > aviashortcodes), which is also one of the reasons why such plugin might not work.

    Best regards,
    Ismael

    in reply to: Questions about the new Privacy and Cookies settings #1155451

    Hi,

    Thank you for the update. Did you toggle the Performance > File Compression settings after adding the code? Toggling the option on or off will regenerate the scripts and ensure that the changes are applied. Or post the login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    Hi,

    Sorry about that. We adjusted the selector in the css a bit. It should work for all languages now.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Meta Elements #1155442

    Hi,

    @mmangnus: The default post meta info will not display automatically when the advance layout builder is active. You have to add the info manually using a text block, or switch to the default editor. Please create a new thread/ticket if you require further assistance. We’ll close this one for now.

    Best regards,
    Ismael

    in reply to: Lightbox pop up funktioniert nicht #1155441

    Hi,

    Sorry for the delay. The errors are now gone and we are able to login to the site. Unfortunately, the current account doesn’t have any admin rights, so we couldn’t edit the theme files. Please set the user role of the account to admin and make sure that the Appearance > Editor panel is accessible so that we can edit the files.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Question about #wrap-all #1155440

    Hi,

    Thank you for the update.

    You can use the following tool to check for unclosed tags in the page. Enable the debug mode, copy the content or shortcodes from the debug field and paste it in the tool. It should be able to detect unclosed html tags.

    // https://www.aliciaramirez.com/closing-tags-checker/

    The shortcode parser can only repair shortcodes, so it won’t be able to detect and repair unclosed html tags. You will have to do it manually.

    Best regards,
    Ismael

    Hi,

    Glad to know it’s working. For the second warning, try to edit line 620 in the same file.

    $output .= '<div class="single_toggle" '.$this->create_tag_string($toggle_atts['tags'], $toggle_atts).'  >';
    

    Add the “tablist” role in the single_toggle container, or replace the line with the following code.

    $output .= '<div role="tablist" class="single_toggle" '.$this->create_tag_string($toggle_atts['tags'], $toggle_atts).'  >';
    

    Best regards,
    Ismael

    in reply to: Contact Form not notifying me of submissions #1155436

    Hi,

    Sorry for the delay. If you want to copy the script in your child theme, you have to dequeue or deregister the original script first, then load it back using the new path or directory. Add this code in the functions.php file:

    add_action('wp_print_scripts', function() {
        wp_dequeue_script( 'avia-module-contact' );
        wp_enqueue_script( 'avia-module-contact', get_stylesheet_directory_uri().'/js/contact.js', array('jquery'), 2, true );
    }, 10);
    

    You can now create a copy of the contact.js file in a folder called js in the child theme directory.

    Best regards,
    Ismael

    in reply to: Navigation is very shaky in IE & FF when scrolling #1154897

    Hey mynick,

    Thank you for the inquiry.

    Try to replace the anchor name in the href attribute value of the “Welkom” menu item with the ID of the first slider in the page, so instead of “#top” the anchor name would be “#full_slider_1”. Of course, you can apply a custom ID to the slider if you wish and use it instead of the automatically generated default ID. Make sure that the custom css class and ID fields are enabled in the Enfold > Layout Builder panel.

    Best regards,
    Ismael

    in reply to: Question about #wrap-all #1154896

    Hi,

    Thank you for the update.

    The rest of the elements are outside #wrap-all, at the same level in the DOM (screenshots).

    Did you add any html tags in the page? You have to make sure that all tags are closed properly, otherwise they will break the layout of the site. You can also set the builder to debug mode and enable the shortcode parser to automatically repair the shortcodes on update. Please check the documentation for more info.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser

    Best regards,
    Ismael

Viewing 30 posts - 1 through 30 (of 58,718 total)