Hi,

? i Have 93GB of Media on the server out of 130GB available disk space.

Thank you for the update.

We can still reproduce the issue whenever we try to access any elements containing an image. It’s possible that the server times out when it tries to query the media library because of the number of entries in the database. The AJAX requests returns the following response.

The site is experiencing technical difficulties.

And this is the error from the log.

[14-Nov-2019 02:14:00 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 4096 bytes) in /home/wua4p6lmxmxf/public_html/wp-includes/wp-db.php on line 1972

This means that the maximum memory allocated to PHP is only 268MB, not 4GB. This also confirms what we see in the Query Monitor plugin’s PHPinfo tab. Is the site on a shared hosting? If not, then you might be able to adjust the maximum memory limit directly from the php.ini file.

Screenshot of the PHP settings: https://imgur.com/a/cvvVoKU

Best regards,
Ismael

Hey Scott,

Thank you for the inquiry.

You should use the slug/name of the custom post type and it should be lowercase and contain less than 20 characters, so the following line is technically invalid, but it will still work.

 $supported_post_types[] = 'REGIONS';

It should be:

$supported_post_types[] = 'regions';

You might have to edit the custom post type settings in the CPT UI panel.

The block or Gutenberg editor should not be accessible when the advance layout builder is active, so something is not working right in your installation. Please provide the login details in the private field so that we can check it.

Best regards,
Ismael

Hi,

Thank you for the update.

Did you remove the button (image)? We are able to access the dashboard using the account above, but it doesn’t have admin rights, so we can’t edit the settings or the css code. Please set the account’s user role accordingly. We will check the thread again after.

Best regards,
Ismael

Hi,

Thank you for the update.

Where did you add the widget? Based on the snippet that you provided above, the widget should be located above the footer but it’s not there. Did you remove it? Please add the widget back so that we can get its id and modify the css code accordingly.

Best regards,
Ismael

Hi,

Thank you for the update.

You can copy the content of the template-builder.php file into the archive-team.php template, then display the content of the “equipe” page in the “team” archive by editing this code around line 69:

$content = apply_filters( 'avia_builder_precompile', get_post_meta( get_the_ID(), '_aviaLayoutBuilderCleanData', true ) );

Instead of getting the current ID, replace it with the ID of the “equipe” page.

$content = apply_filters( 'avia_builder_precompile', get_post_meta( 48, '_aviaLayoutBuilderCleanData', true ) );

The content of the “equipe” should display in the “team” archive page.

Best regards,
Ismael

Hi,

Thank you for the update.

The columns in the #foot container looks the same across the site — they stack on top of each other. The following is a screenshot of the #foot container in the “customer-support” page.

Screenshot: https://imgur.com/a/ePa5gxF

Please make sure that the browser cache is removed or try to check the site on incognito mode.

Best regards,
Ismael

Hi,

Thanks @Guenni007.

You should be able to add more fields in the filter used to add the copyright field in the gallery items. It’s in the functions-enfold.php file.

if( ! function_exists( 'av_attachment_copyright_field_edit' ) )
{
    function av_attachment_copyright_field_edit($form_fields, $post)
    {

        $form_fields['av_copyright_field'] = array(
            'label' => __('Copyright'),
            'input' => 'text',
            'value' => get_post_meta( $post->ID, '_avia_attachment_copyright', true ),
		);

        return $form_fields;
    }
    add_filter( 'attachment_fields_to_edit', 'av_attachment_copyright_field_edit', null, 2 );

Add a new value in the $form_fields array. Example:

		$form_fields['av_custom_field'] = array(
            'label' => __('Custom Field'),
            'input' => 'text',
            'value' => get_post_meta( $post->ID, '_avia_attachment_custom_field', true ),
        );

You will then be able to get the value of the field using the get_post_meta function.

$custom = get_post_meta($attachment_entry->ID, '_avia_attachment_custom_field', true );
echo $custom;

Best regards,
Ismael

Hi,

We would like to apologize for the inconvenience.

1.) Did you set the Privacy & Cookies > Default Cookie Behaviour to the second or third option? This means that the essential cookies required for the spam protection is not available on page load, so it will not work immediately. Users have to accept the cookies first and reload the page, if auto reloading is disabled, in order to use the contact form properly, or for the spam protection to function as expected. You can either set the cookie behavior to the first option in order for the spam protection to work immediately on page load without requiring the user to accept the cookies, or leave the behavior as is and enable the default captcha in the contact for added security. Another alternative is to use a different contact form with the same spam protection option.

2.) Are you having this issue on Safari browser? This thread should help fix the problem.

// https://kriesi.at/support/topic/cookie-consent-bar/#post-1146123

Thank you for your patience.

Best regards,
Ismael

Hi,

Thank you for the update.

The Raleway font was actually displayed using the regular font weight even on desktop view because that’s the only available variation. We downloaded the font from Google including some of its variations and uploaded it in the Import/Export > Custom Font Manager. It is now displaying the actual 700 font weight variation.

Best regards,
Ismael

Hi,

Thank you for the update.

You can use the “icl_language_selector” action hook inside the header container to render the language switcher beside the burger menu element. Add this code in the functions.php file.

function ava_icl_language_selector(){
	do_action('icl_language_selector');
}
add_action('ava_main_header', 'ava_icl_language_selector');

You can then adjust its position using css.

Best regards,
Ismael

Hi,

Thank you for the update.

but that’s not allowed acc. data protection act.

The spam protection will not work without the required cookies, so you can either disable the spam protection and use another contact form plugin, or keep it enabled and add a notification for your users directly in the contact form element or a text block, telling them that they have to consent to the cookies first before using the contact form.

Best regards,
Ismael

Hi,

Thank you for the update.

We were not able to check the contact form because the site didn’t load properly on our end. Did you install a security plugin, or block certain countries’ access to the site?

According to the following tool, the site is completely down — not just for us.

// https://downforeveryoneorjustme.com/grblindados.com.br

Please try to contact your hosting provider regarding the status of the server.

Best regards,
Ismael

Hey carstenstrandvad,

Thank you for the inquiry.

We deactivated the Performance > File Compression settings temporarily to regenerate the scripts needed to run the new privacy options. The consent bar now displays when you load the page. If you want to add more options, you can reconfigure the new privacy options in the Enfold > Privacy & Cookies panel.

Best regards,
Ismael

Hey siteraum,

Thank you for the inquiry.

Did you add the following snippet after activating the plugin? If yes, please remove the snippet because it’s already included in the core and is no longer required.

// https://kriesi.at/documentation/enfold/search/#use-relevanssi-in-search-instead-of-the-default-search

The AJAX search seems to be working properly in the first site.

// https://imgur.com/a/z7XeBYy

Best regards,
Ismael

Hi,

Sorry for the delay. Are you referring to the “Read Article” button within the slider? It is working properly on our end — the site redirects immediately to the specified link without scrolling down.

Best regards,
Ismael