Forum Replies Created
-
AuthorPosts
-
Hi,
Thank you for the update.
Can we have access to the site? We would like to check the footer settings. Please post the login details in the private field.
You have to include your custom post types in the list of supported post types by the advance layout builder (ALB). Check the documentation below.
// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type
Best regards,
IsmaelJanuary 21, 2020 at 3:26 am in reply to: Can I remove a Category from default WooCommerce shop page? #1176532Hi,
Great! Glad to know that you figured it out. Please feel free to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHey Eleina_Shinn,
Thank you for the inquiry.
It seems to be an issue with your CDN provider or server. You should try and ask them to whitelist the site affordaspass so that it can read the resource from the CDN server. Or just tell them that the font files from their network is not accessible. (see private field)
The following thread may also help. The user downgraded PHP from 7.3 to 7.2.
// https://kriesi.at/support/topic/icons-not-showing-up-in-chrome/#post-1174809
Best regards,
IsmaelHi,
Thank you for the update.
It was an issue with the compressed stylesheets or css; the merged file still contains the older css. We disabled the Performance > File Compression settings temporarily to refresh the stylesheets.
Best regards,
IsmaelJanuary 20, 2020 at 5:02 pm in reply to: Move Date below blog Title – using Blog Posts content element #1176353Hi,
Glad it’s working. For the featured image, please add this css code.
.big-preview a { overflow: visible; }Best regards,
IsmaelHi,
@Imaginacomm: Thank you for joining in. The site contains a very old version of the theme, 4.5.2, which is no longer compatible with the recent version of WordPress and it also contains the now deprecated updater, so it will not going to work. You will have to update the theme manually via FTP this time.// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
If you require more help, please open your own thread so that we can assist you properly.
Best regards,
IsmaelHi,
@lucaus: It seems to be working properly when we check. The logo of both languages contain the appropriate links. Did you use the filter above?Best regards,
IsmaelJanuary 20, 2020 at 4:12 pm in reply to: Adjusting JPEG compression via functions.php file (works only in theme file!) #1176339Hey fusion01,
Thank you for the inquiry.
Have you tried to adjust or increase the priority value? It probably doesn’t work because the default filter or av_return_100 function in the functions-enfold.php file overrides the new one.
If you want, you can also override the av_return_100 function directly and adjust the return value 100 to something lower.
Best regards,
IsmaelHi,
Thank you for the update.
yes as long as the consent message is disabled, all font settings are working as they should.
That is the default behavior when the cookie option is enabled. All features from external services including the fonts are disabled on page load. If you want to to enable them automatically on load without waiting for the users’ consent, set the Privacy & Cookies > Default Cookie Behavior to the first option.
Best regards,
IsmaelHi,
Thank you for the update.
yes i do this but than this will not work here (403 Forbidden)
We didn’t find anything unusual in the dashboard or in the installation as a whole. Did you modify the .htaccess file previously? Please post the content of the file on pastebin.com. We would like to check it. Also, try to resave the Settings > Permalink options.
Best regards,
IsmaelHey Michael,
Thank you for inquiry.
You will now have to include the visibility options (screen_options_visibility) within the Advanced tab, and include it in the screen_options_toggle container. Please check the popup_elements function in the existing shortcodes.
array( 'type' => 'tab', 'name' => __( 'Advanced', 'avia_framework' ), 'nodescription' => true ), array( 'type' => 'toggle_container', 'nodescription' => true ), array( 'type' => 'template', 'template_id' => 'screen_options_toggle', 'templates_include' => array( $this->popup_key( 'advanced_table_responsive' ), 'screen_options_visibility' ) ), array( 'type' => 'template', 'template_id' => 'developer_options_toggle', 'args' => array( 'sc' => $this ) ), array( 'type' => 'toggle_container_close', 'nodescription' => true ), array( 'type' => 'tab_close', 'nodescription' => true ),Best regards,
IsmaelHi,
Thank you for the update.
The token is missing from the Envato private token field when we checked the site. It is currently set to Enfold instead of the private token. Please post the Envato token in the private field so that we can test it properly. Also, try to delete the database transients to remove the update cache.
// https://wordpress.org/plugins/artiss-transient-cleaner/
Don’t forget to create a restore point or a site backup before using the plugin.
Best regards,
IsmaelHi,
Thank you for the info.
Try to delete the database transients to refresh the update cache. You can use the the following plugin.
// https://wordpress.org/plugins/artiss-transient-cleaner/
Please don’t forget to create a restore point before using the plugin.
Best regards,
IsmaelHey CanarySystems,
Thank you for the inquiry.
This is possible but you will have to create a custom script that simulates a click event and triggers the .toggler.activeTitle whenever one of the tab section title is clicked.
// https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#how-to-add-a-custom-function
// https://www.w3schools.com/jquery/event_trigger.asp
// https://www.w3schools.com/jquery/event_on.aspBest regards,
IsmaelHi,
Thank you for the update.
The site doesn’t load properly on our end. Is the server down? Please kindly check if there are invalid html tags in the footer widgets.
Best regards,
IsmaelHi,
Thank you for the update.
We found and removed the following code in the Quick CSS field. It hides or removes the link from the socket container.
.socket_color a { color: #e6c400; display: none; }Best regards,
IsmaelJanuary 20, 2020 at 12:32 pm in reply to: Problems with responsiveness at 1024px screen size #1176257Hi,
Thank you for the update.
You can set the cells to go full width when the screen width is equal to or less than 1024px.
@media only screen and (max-width:1024px) { .responsive #top #wrap_all .flex_column.av-break-at-tablet, .responsive #top #wrap_all .av-break-at-tablet .flex_cell { margin: 0; margin-bottom: 20px; width: 100%; display: block; } }Best regards,
IsmaelHi,
Thank you for the update.
We enabled version 2 of the spam protection and enabled it for the form in the Contact page. It seems to be working properly on our end. (see private field)
Best regards,
IsmaelHi,
Thank you for the info.
Add this css code to get rid of the fade animation during scroll.
#top #wrap_all .header_color { background: #002f6c !important; }Best regards,
IsmaelHi,
Thank you for the update.
The Youtube URL format is incorrect. Try to use the other format instead. (see private field)
Best regards,
IsmaelHi,
Thank you for following up.
Can we access the site? We would like to test the filter and check the settings. Please post the login details in the private field.
Best regards,
IsmaelJanuary 20, 2020 at 3:34 am in reply to: Cookie Consent Schema Markup of WebPage/BlogPosting #1176178Hi,
Thank you for following up.
Reviewed further and it seems to happen only on this post – also, the sidebar shows up on the bottom?: visualizing-your-marketing-and-sales-process/
Did you enable the schema markup option of another plugin (e.g Yoast)? The markup with the error is not generated by the theme.
Reviewed further and it seems to happen only on this post – also, the sidebar shows up on the bottom?: visualizing-your-marketing-and-sales-process/
We found a lot of html code in the page, so it is possible that there are unclosed or invalid tags in it. Please check the markup and make sure that all tags are closed properly.
Also, if possible, please open a new thread for additional inquiries so that we can close this thread and keep it relevant to the original topic.
Best regards,
IsmaelJanuary 20, 2020 at 3:19 am in reply to: Icon list icons disappear after loading in Safari Browser #1176174Hey peterolle,
Thank you for the info.
Is it working correctly when the file compression settings are disabled? We’ll tag our developers to check the thread so that they can address the issue.
Best regards,
IsmaelHey Studio-ADE,
Thank you for the inquiry.
This is probably an issue with the French translation. Please install the Loco Translate plugin, look for the Enfold theme or avia_framework text domain in the plugin’s Themes panel and search for the strings or text “3 Items”, “4 Items” and “5 Items”. Once you’ve found each text, apply the translations accordingly, then update and sync the language files.
// https://wordpress.org/plugins/loco-translate
Best regards,
IsmaelHey Rio1,
Thank you for the inquiry.
The size of the featured images of the 3 blog posts in the home page are exactly the same. Did you figure out the issue?
Best regards,
IsmaelHi,
Thank you for following up.
What happens when you remove the heart symbol from the testimonial content?
<3We asked because comparison symbols, lesser or greater, can cause the whole content of the builder to break.
Best regards,
IsmaelHi!
Thank you for the update.
We can now reproduce the issue on Firefox Windows 10.
We found and removed the following code in the Quick CSS field because it hides the loading icon, but it didn’t help.
.avia_loading_icon { display: none !important; }Since we are not able to reproduce the same on issue on our own installation which contains the latest version of the theme, upgrading the theme might help fix the issue on your end. Please download the latest version of the theme 4.7.1 from your themeforest account and try to update it manually.
Regards,
IsmaelHi,
Thank you for following up.
We tried to add the code in the functions.php file, but encountered an error because the same function already exists. Where did you add the code? Please try to replace the code with this one.
function avia_add_custom_icon($icons) { $icons['instagram'] = array( 'font' => 'fontello', 'icon' => 'uf16d'); return $icons; } add_filter('avf_default_icons','avia_add_custom_icon', 10, 1);This contains the correct character code of the new instagram icon.
Best regards,
IsmaelJanuary 17, 2020 at 1:26 pm in reply to: Header Title and Breadcrumbs – can't remove background box/area #1175377Hi,
Thank you for the update.3. When I view the sub pages on an iPad in portrait mode the green bar is now placed below the logo – and the top with the logo/burger icon is now white. It should look like it does when viewed in horizontal mode. Green top. Not a white top/background with a green bar below.
That is the default layout of the header when the screen width is less than 989px. If you noticed, the logo automatically turns from white to green and the header background from green to white. On horizontal view, the screen width of an iPad device is 1024px, so the green or the default header background is still showing. Now, the green bar that is displaying below the logo on portrait view is not the header background, it’s a ghost section and the css code that Victoria suggested above is supposed to hide it. We don’t know where that section came from, but it’s not supposed to be there.
We added the css code back in the Quick CSS field, but we adjusted the max-width value of the css media query from 1024px to 989px.
Best regards,
Ismael -
AuthorPosts
