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Viewing 30 posts - 19,651 through 19,680 (of 66,673 total)
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  • in reply to: Easy Slider: speed and direction of transition. #1157856

    Hi,

    Thank you for opening a new thread. Please continue there. We’ll close this thread for now.

    // https://kriesi.at/support/topic/easy-slider-autorotation-reverse-lateral-transition/

    Best regards,
    Ismael

    in reply to: Can't get privacy / cookie consent acceptance to work #1157855

    Hi,

    Thank you for the update.

    Did you try to disable the plugins temporarily? The privacy modal popup window doesn’t display because the lightbox script in your installation is not working properly. We didn’t find any errors in the site, so the issue is probably cause by a plugin or a custom script.

    Best regards,
    Ismael

    in reply to: Featured image 'title' is not as expected. #1157852

    Hey!

    Sure thing. He might not respond immediately, so you might wait for a while. Again, if all you want to do is remove the title, you can always edit the includes > loop-index.php template as previously suggested. Look for this code around line 154:

    $featured_img_desc = ( $desc != "" ) ? $desc : the_title_attribute( 'echo=0' );
    

    Replace it with:

    $featured_img_desc = ( $desc != "" ) ? $desc : '';
    

    This modification will keep the $featured_img_desc variable empty when the description field is empty.

    Regards,
    Ismael

    in reply to: Help media crunching a lot of unnecessary sizes #1157849

    Hi,

    Thank you for the update.

    So, do you know any plugin that analyzes the size resolutions

    We don’t know of any plugin that does that, unfortunately. You have to analyze the site yourself and take note of the thumbnails that are frequently used and those that are not. You can then decide whether to keep, or remove them using the suggested plugin. You can also use a filter to unset the predefined thumbnails that you’re not planning to use — same filter that we suggested in the following thread.

    // https://kriesi.at/support/topic/photos-taking-up-a-huge-amount-of-space-on-my-site-storage-anything-i-can-do/#post-1051136

    This is the plugin.

    // https://wordpress.org/plugins/simple-image-sizes/

    The plugin does its job perfectly, but make sure to create a site restore point just in case. And you shouldn’t worry about removing a specific thumbnail because WordPress automatically falls back to the original image when the specified thumbnail does not exists.

    Best regards,
    Ismael

    in reply to: Masonry – order of the images #1157842

    Hi,

    Thank you for the update.

    The masonry’s “flexible” option might not respect the default order settings because the isotope script stacks or sort the items based on the size of the images. That is the default behavior of the script when the images vary in size. You might have to set it back to the “perfect” grid option/s to make sure that the element adhere to the order settings.

    Best regards,
    Ismael

    in reply to: Issue with Google Analytics tracking after 4.6 #1157832

    Hi,

    Thank you for the update.

    The window property that disables the Google Analytics tracking is undefined on page load, so there’s no reason that the tracker will not work. Did you actually test it on the live domain? The property will only be defined when the Google Analytics Cookies button from the privacy modal popup window is enabled.

    Screenshot: https://imgur.com/a/aYLYmyy

    Best regards,
    Ismael

    in reply to: Bug: Enfold causes wrong update markers #1157821

    Hi,

    Thank you for the info. We’ll forward the request to the team for further considerations. Please don’t hesitate to open a new thread if you need anything else. We’ll close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Linking from Portfolio Grid #1157750

    Hi,

    Yes, that’s correct. The custom link will not be accessible directly from the grid items when the AJAX option is enabled. You have to open the AJAX preview first, and click on the item title to open the custom link.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Featured image 'title' is not as expected. #1157749

    Hi,

    Then who is? Can I speak with that person?

    Kriesi is quite busy right now, so he might not be able to answer this thread immediately. We will tag one of our developers to check the thread, but he will probably tell you the same — that the purpose of the current code is to keep the title attribute filled — it’s arbitrary. Again, you can always override the template in the child theme if you want to keep the title attribute empty. Let us know if you require assistance with it.

    Best regards,
    Ismael

    in reply to: Linking from images in Horizontal Gallery #1157747

    Hi,

    Sorry for the delay. We are trying to check the site, but the page is not loading completely. It seems to stop loading after a few seconds. Can you reproduce the issue on your end?

    Best regards,
    Ismael

    in reply to: Avia Layout Builder Blank Edit Boxes #1157746

    Hey!

    Thank you for the update.

    The current specs of your server should be able to handle the media library requests and allocate more memory to PHP. We managed to increase the memory limit from 256M to 512M but the internal server error still occurs — same error in the debug log.

    Do you have a development version of the site? We would like to debug the issue further, but we don’t want to break anything in the live domain while doing so. We might have to deactivate the plugins temporarily.

    Regards,
    Ismael

    in reply to: Custom post type breaks html #1157740

    Hi,

    Thank you for the update.

    Looks like you’re not using the Advance Layout Builder for the event posts, so the filter above is not really necessary, but it could be useful in the future when you decided to use the builder. Anyway, we don’t really see any issue in the layout of the event items — there are only 3 items currently, so we’re able to check all of them. Where can we see the layout issue?

    Best regards,
    Ismael

    in reply to: Portfolio Grid and Portfolio Masonry #1157738

    Hi,

    Thank you for the update.

    2.) This is possible, but you have to modify the shortcode files directly. Look for the portfolio.php file inside the config-templatebuilder > aviashortcodes > portfolio folder, edit it, look for this code around line 813:

    if(in_array($category->term_id, $current_page_cats))
    

    .., then replace it with the following code:

    if(true)
    

    This will display the categories or terms even when they are “empty”.

    3.) We may need to access the site in order to check the issue. Please provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: Use custom post type wiht advanced layout builder #1157732

    Hi,

    Thank you for the update.

    It seems to be displaying the default container from the archive template. You can either edit the template directly, or add this css code to remove the first container from the team archive page.

    .post-type-archive-team .main_color.container_wrap_first.container_wrap.fullsize {
    	display: none !important;
    }

    Best regards,
    Ismael

    in reply to: Videos in galleries #1157730

    Hi,

    It’s been a year since your last reply. If you review our posts above, we suggested using sliders instead of the standard media gallery because they support both images and videos — the default gallery can only display images. Or try to create a gallery grid using columns and interchangeably use the Image or Video elements.

    You can also try one of these plugins.

    // https://wordpress.org/plugins/photo-video-gallery-master/
    // https://wordpress.org/plugins/gt3-photo-video-gallery/

    Best regards,
    Ismael

    in reply to: Edit "Content Elements" such as Icon Box & Button #1157726

    Hi,

    We would like apologize for the late response. Which browser are you currently using? We are able to edit the Icon Box element in the page, added two copies of the element and include a button, which works fine as well. We are using Firefox on Windows 10. Please try to test it using another browser or a different computer.

    Best regards,
    Ismael

    in reply to: GDPR/Cookie bar: What does [av_privacy_video_embeds] do? #1157724

    Hi,

    Sorry for not responding back immediately. We can’t seem to access the login page using the default login URL. Did you change it? Please provide the current login URL.

    Best regards,
    Ismael

    Hi,

    Sorry for the delay. There is still a contact form in the Services page, but the Contact Form Captcha option is not set to “v2” or “v3”. We set the settings to “v3” to enable the Google reCAPTCHA option.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    It scrolls down because the slider dot’s href attribute value is the same as the ID of the magazine element (Latest Articles), which is located at the bottom of the page. You have to replace the ID of the magazine element with something else.

    
    <div id="1" class="av-magazine   avia-builder-el-24  avia-builder-el-no-sibling   av-magazine-hero-left av-magazine-top-bar-active">
    <div class="av-magazine-top-bar ">
    

    Edit the magazine element, go to the Developer tab, then look for the ID field.

    Best regards,
    Ismael

    in reply to: Release date for 4.6.4 #1157713

    Hi!

    Sorry for the late response. Did you toggle the Performance > File Compression settings after upgrading the theme? Toggling the compression settings should regenerate the scripts and ensure that the required scripts are loaded properly.

    Can we access one of the sites with the issue? We can’t really reproduce the issue on our end. The spam protection works fine as long as the essential cookies are present in the local storage.

    Best regards,
    Ismael2

    in reply to: Question about #wrap-all #1157710

    Hi,

    Sorry for the delay. Yes, you should select the “repair” option in the shortcode parser dropdown, then update the page. The parser will automatically detect the existing shortcodes and repair them if necessary.

    Best regards,
    Ismael

    in reply to: responsiveness #1157707

    Hi,

    Sorry for the delay. Have you tried setting the Background Repeat settings to Scale to Fit as suggested above? This will display the full image, but will probably create spaces around the section container. You can also replace it with the Fullwidth Slider so that the container responds based on the size of the image slide. Unfortunately, it’s not possible to fit the whole image on mobile view without distorting it, or creating white space around it because the image’s aspect ratio and size doesn’t match with standard mobile screen sizes.

    Best regards,
    Ismael

    in reply to: Layer Slider Not Working #1157189

    Hi,

    Thank you for the info.

    We tried to disable the cache plugin and turn off some of the slider’s advanced settings, but the error remains. Have you tried to deactivate the plugins to rule out any incompatibility issues? We can’t reproduce the issue on our own installations, so it’s probably an issue with a plugin, a server configuration or a custom script.

    We also found a thread discussing a similar issue, but no solution has been posted.

    // https://wordpressadminpanel.com/agca-support/ag_custom_admin/ag-custom-admin-layerslider-conflict/

    Best regards,
    Ismael

    in reply to: Failed to initialize plugin: layerslider_button #1157187

    Hi,

    Thank you for the update.

    The ID of the notification container doesn’t change, so you can use the following css code to hide it for the moment.

    #mceu_58 {
    	display: none !important;
    }
    

    Unfortunately, we are not really sure why the notification or warning occurs.

    Best regards,
    Ismael

    in reply to: Social Icons on the left side of top above header #1157182

    Hey Kanzleramt,

    Thank you for the inquiry.

    Where did you place the social icons? You can place the icons in the top header or beside the menu, it’s probably beside the menu right now because that’s the option where you can only put the social icon to the right. We have to check the current setup of the header just to be sure. Please provide the link to the site so that we can inspect the elements.

    Best regards,
    Ismael

    • This reply was modified 5 years, 11 months ago by Ismael.
    in reply to: Can't get privacy / cookie consent acceptance to work #1157161

    Hey!

    Odd. We didn’t remove anything from the Quick CSS field. We actually fixed the src property in the @font-face rules inside the field. Are you sure it’s not there? Please refrain from using profanity in the forum.

    Best regards,
    Ismael

    in reply to: Change mobile breakpoint in columns to 1024 for iPad #1157151

    Hi,

    Thank you for the suggestions. For now, you can configure the available options in the elements’ Screen Options panel, or add css modification to alter the style of any elements on mobile view.

    We’ll close the thread for now. Please don’t hesitate to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Caching Issue #1157147

    Hi,

    We found a fix for the cache issue according to our developer. We’ll add it in the next update. There’s a lot of related files that needs updating, so I wouldn’t be able provide you with the modification. You might have to wait for the upcoming version. We’ll close this thread for now. Please don’t hesitate oto open a new thread if any critical issue arise.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Memcached Supercacher #1157144

    Hi,

    Sorry for the delay. We’re not really familiar with the memcache module, so any insights from the plugin developer will help. It is probably wise to contact them directly. Unfortunately, we can’t help you with the issue without their intervention.

    Best regards,
    Ismael

    in reply to: Blog with Grid Layout – Aligning Preview Images #1157143

    Hi,

    Sorry for the delay. You can use the following css code to adjust the width of the posts on mobile view, make them full width and have them stack on top of each other.

    @media only screen and (max-width: 767px) {
        .responsive #top #wrap_all .slide-entry {
    	width: 100%;
    	margin-left: 0;
    	margin-bottom: 50px !important;
        }
    }

    Please don’t forget to toggle the Performance > File Compression settings. Thank you for your patience.

    Best regards,
    Ismael

Viewing 30 posts - 19,651 through 19,680 (of 66,673 total)