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  • #1154448

    I am currently using Enfold 2019 September 30th – Version 4.6.3 and facing the problem below:
    I am trying to edit numerous Content Elements such as Icon Box and Button, but every time I access the edit screen for these Elements, it shows as a blank page with nothing on it. I tried many suggested solutions such as making sure that I use the most recent version and using different browsers but nothing worked. Did anyone face a similar issue and have any suggestion?

    • This topic was modified 1 week, 3 days ago by  osalhi.
    #1154619

    Hey osalhi,

    Sorry for the problem, where can we see and reproduce this?

    Best regards,
    Rikard

    #1155169

    Hi Rikard – I currently have my Enfold Theme uploaded on WordPress, website: salhisolutions.com. Is that what you are asking?

    #1155292

    Hi,

    If the problem is occurring on the backend of your site, then I think we need backend access in order to reproduce the problem? You can post login details in private in this thread.

    Best regards,
    Rikard

    #1155435

    Hi – my wordpress login details are below:

    regards,

    Omar

    • This reply was modified 6 days, 9 hours ago by  Victoria.
    #1155589

    Hi Omar,

    Please disable Jetpack for now, as we cannot login.

    Best regards,
    Victoria

    #1155803

    Hi – I just did. I hope we can fix the issue now.

    Regards,
    Omar

    #1156494

    Hello – I am following up on this issue. Any update? This is urgent please.

    #1156626

    Hi,

    Sorry for the delay. We created a dummy page and added a few elements, but we weren’t able reproduce the issue (see private field). Is the issue happening on a specific page only? Please provide a direct link to the page so that we can check it.

    Best regards,
    Ismael

    #1156643

    Hi Ismael – I added an “Icon Box” content element to the link you sent above, and when I tried to edit it, it gave me a blank page with nothing to edit. So we can use the link you sent me to see and hopefully fix the problem. I am also happy to jump on a phone call via whatsapp or facebook in order to resolve this issue please.

    With that said, I am able to edit some of the content elements but not everything. Content elements that I cant edit are things like “Icon Box” and “Button”.

    • This reply was modified 3 days, 17 hours ago by  osalhi.
    • This reply was modified 3 days, 17 hours ago by  osalhi.
    #1157019

    Hello – This issue has been going on for over a week. Can someone please help me? I provided everything needed and I am also happy to jump on a call via Whatsapp or Facebook. I understand that these is time difference, but I can work with it.

    Copying my question above again:
    I added an “Icon Box” content element to the link you sent above, and when I tried to edit it, it gave me a blank page with nothing to edit. So we can use the link you sent me to see and hopefully fix the problem. I am also happy to jump on a phone call via whatsapp or facebook in order to resolve this issue please.

    With that said, I am able to edit some of the content elements but not everything. Content elements that I cant edit are things like “Icon Box” and “Button”.

    #1157267

    Hello – This issue has been going on for over a week. Can someone please help me? I provided everything needed and I am also happy to jump on a call via Whatsapp or Facebook. I understand that these is time difference, but I can work with it.

    Copying my question above again:
    I added an “Icon Box” content element to the link you sent above, and when I tried to edit it, it gave me a blank page with nothing to edit. So we can use the link you sent me to see and hopefully fix the problem. I am also happy to jump on a phone call via whatsapp or facebook in order to resolve this issue please.

    With that said, I am able to edit some of the content elements but not everything. Content elements that I cant edit are things like “Icon Box” and “Button”.

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