Forum Replies Created

Viewing 30 posts - 19,591 through 19,620 (of 66,681 total)
  • Author
    Posts
  • Hi,

    Thank you for the update.

    You have to adjust the size of the “square” thumbnail and regenerate the thumbnails as suggested above. Did you regenerate the thumbnails after adjusting the thumbnail?

    // https://kriesi.at/support/topic/stop-featured-images-cropping-in-single-posts-and-thumbnails/#post-1156268

    If you don’t want to use the plugin, edit the includes > loop-index.php file and look for this code around line 79:

     $size = strpos($blog_style, 'big') ? (strpos($current_post['post_layout'], 'sidebar') !== false) ? 'entry_with_sidebar' : 'entry_without_sidebar' : 'square';
    

    Replace “square” with “full”.

     $size = strpos($blog_style, 'big') ? (strpos($current_post['post_layout'], 'sidebar') !== false) ? 'entry_with_sidebar' : 'entry_without_sidebar' : 'full';
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    You applied a margin to a container that is inside the link tag, so the empty space or margin is still within the link’s bounds. Try to replace this code..

    #top .av-large-gap.av-flex-size .av-masonry-entry .av-inner-masonry {
    	margin-right: 55px !important;
    	margin-bottom: 55px !important;
    }

    .. with the following css:

    .av-masonry-entry.av-masonry-item-loaded {
    	margin-bottom: 55px !important;
    }
    
    #top .av-large-gap.av-flex-size .av-masonry-entry .av-inner-masonry {
    	margin-right: 55px !important;
    }

    Best regards,
    Ismael

    in reply to: Navigation is very shaky in IE & FF when scrolling #1159030

    Hi,

    Thank you for the update.

    The “current-menu-item” class attribute of the active menu item is being toggled at regular intervals while scrolling. It’s not happening on our installation by default, so it’s probably an issue with a plugin or a custom modifications in the theme. Can we access the file server? We would like to debug the menu script.

    Best regards,
    Ismael

    in reply to: Can't get privacy / cookie consent acceptance to work #1159026

    Hi,

    Great! Glad it’s working now. Please feel free to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Avia Layout Builder Blank Edit Boxes #1158997

    Hi,

    Thank you for the update.

    Not currently, but the hours you currently work on the site is dead time for our clients and us

    This is why we don’t want to touch anything in the site without your permission. We have to deactivate the plugins temporarily to rule out any incompatibility issue during testing, but we will not proceed without your say-so. Will you be able to restore the site in case something went wrong during testing? Did you create a site backup or restore point?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Now it works fine under Safari. I didn’t use the option to edit the js-file.

    Glad to know that it’s working properly now. It should work fine after an update unless something has drastically change in the theme’s code or in the browser features, which is very unlikely. You’re always welcome to open a new thread in case the issue came back. We’ll close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We enabled the ID attribute input field from the Enfold > Layout Builder panel. We also modified the magazine element and replaced the default ID. The first navigation dot should work properly now.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We can’t seem to reproduce the issue on or end. Any markup related to the privacy cookies are gone once we deactivated the privacy options. Unfortunately, we were not able to login to your site because it’s asking for another htaccess authentication. Please include it in the private field.

    Best regards,
    Ismael

    in reply to: GDPR/Cookie bar: What does [av_privacy_video_embeds] do? #1158978

    Hi,

    Thank you for the update.

    We just noticed that you’re using the embed format of the URL, so we changed it to the format that the Video element recognize. And since the Default Cookie Behaviour is set to the third option, users have to open the privacy modal popup window and toggle the privacy shortcode first, consent to the cookies and wait for the page to reload before they can watch the video. Please check the URL in the private field.

    Best regards,
    Ismael

    in reply to: Release date for 4.6.4 #1158977

    Hi,

    Thank you for the update.

    We cleared the browser cache before we checked the page — it’s a standard procedure. Please update us once the test page is available so that we can check the issue again. Make sure that all sites contain the latest version of the theme, 4.6.3.1.

    Best regards,
    Ismael

    in reply to: Portfolio Grid and Portfolio Masonry #1158976

    Hi,

    Thank you for the update.

    2.) That is why the the “empty” categories are hidden initially on page load and as mentioned previously, this is one of the limitations of the category filter. It cannot filter posts that are not currently present in the page. One workaround is to display all items in a single page.

    3.) Thank you for the info. We’ll review the changes and include it in the next patch.

    4.) We’ll post this request in our channel for further considerations, but I don’t really think this is going to be implemented, at least not yet.

    Best regards,
    Ismael

    in reply to: Vimeo video not working in Enfold 4.6.3.1 #1158973

    Hi,

    Thank you for the update.

    In the “solve/as” site, this is the what’s in the browser console.

    Autoplay is only allowed when approved by the user, the site is activated by the user, or media is muted.
    

    And we didn’t notice it before, but the same warning shows up in the “villmarksfilm” site, so we edited the video slide and muted it. The video is now playing automatically on page load. Please don’t forget to remove the browser cache before testing the page again.

    The media file doesn’t autoplay when audio is enabled because of the recent changes in the browsers’ autoplay policy.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
    // https://support.mozilla.org/en-US/kb/block-autoplay

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    User has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
    The user has added the site to their home screen on mobile or installed the PWA on desktop.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    Best regards,
    Ismael

    in reply to: Severe problems with editor on Mac + Firefox #1158970

    Hi,

    Thank you for the update.

    The dashboard is loading properly now and we are able to edit the posts without encountering any issues. It doesn’t seem to work when WP_DEBUG is set to false or when it’s disabled. We left it enabled for now. Please ask your client to check it again — make sure that the browser cache is removed. We’ll ask the rest of the team to check it on Mac.

    Best regards,
    Ismael

    in reply to: Enfold caching admin #1158966

    Hi,

    Sorry for the delay. Did you remove the credentials above? It will probably be a good idea to create a staging or development version of the site/s so that we can check it separately. Please let us know once the site/s are accessible.

    Best regards,
    Ismael

    in reply to: set image alt tag and title in image media element #1158964

    Hi,


    @hotspot
    : The modification provided by @Guenni007 above should add a custom alt and title attributes to the Image element. Unfortunately, this cannot be easily done with the Gallery element based on the current implementation — it will require certain changes in the editor interface.

    We’ll close the tread for now. Please kindly open a new one if you need anything else. Have a nice day.

    Best regards,
    Ismael

    in reply to: reCAPTCHA #1158786

    Hi,

    Thank you for the info.

    We disabled the theme’s Performance > File Compression settings temporarily. The contact worked properly when we tested it, but we are not really sure if the email was actually sent. Please check the screenshot below.

    Screenshot: https://imgur.com/a/b612njb

    If you didn’t receive the email, try to follow the troubleshooting steps from the documentation.

    // https://kriesi.at/documentation/enfold/contact-form/#troubleshoot

    Best regards,
    Ismael

    in reply to: WPML language switcher in menu #1158781

    Hi,

    Thank you for the update.

    Did you put the code inside a css media query? Please move it outside so that it will also be applied on mobile view, then add this one inside a css media query to adjusts the size of the logo and create more space for the switcher and burger menu.

    .responsive .logo img {
    	max-height: 109px !important;
    }

    You may need to adjust the line-height property of the switcher and mobile menu.

    #lang_sel_list {
        line-height: 105px;
    }
    
    .html_burger_menu_active #top #wrap_all #header .av-burger-menu-main > a {
    	line-height: 105px !important;
    }

    Add the code inside the css media query for mobile view.

    Best regards,
    Ismael

    in reply to: Misaligned icon grid in MS Edge vs Chrome #1158778

    Hi,

    Thank you for the update.

    We disabled the Performance > File Compressions settings temporarily. The recent changes should be applied to the site now. Please make sure that the cache is removed before checking the page.

    Best regards,
    Ismael

    in reply to: Page builder's min-height seems to be causing problems #1158776

    Hi,

    Thank you for the update.

    1-2.) If you look closely at the direct child of the rs-fullwidth-wrap, which is the rs-module-wrap, you’ll see the inline style with the height property and the value is the same as the minimum height of the avia-revolutionslider container. I’ll ask one of the developers to check the thread because I can’t find any scripts from the theme that applies the height to the containers. Again, you can always use css to adjust the height of slider on mobile.

    Best regards,
    Ismael

    in reply to: Custom post type breaks html #1158774

    Hi,

    Thank you for the clarification.

    We added the “avf_alb_exec_sc_only” filter in the functions.php file to allow rendering of shortcodes that are not directly added from the advance layout builder. The page should have the correct structure now.

    Best regards,
    Ismael

    in reply to: Featured image 'title' is not as expected. #1158765

    Hi,

    Thank you for the update.

    If we read the post correctly, you wanted to use the value of the title field instead of the image caption or description as the value of the featured image’s title attribute. Please edit this line in the same file..

    if(is_object($desc))  $desc = $desc -> post_excerpt;
    		$featured_img_desc = ( $desc != "" ) ? $desc : the_title_attribute( 'echo=0' );
    

    .. and replace it with:

    if(is_object($desc))  $desc = $desc -> post_title;
    		$featured_img_desc = ( $desc != "" ) ? $desc : '';
    

    Best regards,
    Ismael

    in reply to: Add banner to blog post pages #1158763

    Hi,

    Sorry about that. We used double instead of single quotes in the class attribute within the output variable. We edited it accordingly. Please copy the snippet directly from the forum. It should work properly now.

    Best regards,
    Ismael

    in reply to: Travel demo template styles not working #1158761

    Hi,

    Thank you for the update.

    The styling came back after we deactivated the “WooCommerce Accommodation Bookings” plugin. There’s probably an error generated from the plugin, which prevents the dynamic stylesheet from being created.

    The current PHP version is 7.0.33 and it is known to create issues with WordPress. Upgrading PHP to 7.3 should help fix the issues with the dynamic css and WordPress in general.

    // https://wordpress.org/support/update-php/

    Also, please enable the debug and the errors logs so that we can locate the issue in the future.

    // https://wordpress.org/support/article/debugging-in-wordpress/

    Best regards,
    Ismael

    in reply to: Question about #wrap-all #1158758

    Hi,

    Thank you for the update.

    Looks like the tags are within the news widget. Did you add that widget in the page? We added the same widget on our installation, but the tool didn’t return the same results — all tags are closed properly. Please try to clone the local site on a live domain so that we can actually check the issue.

    Or can I edit the HTML source code from within the Avia page builder?

    The builder uses shortcodes, so you can’t edit the markup there directly, unless you added the html tags manually using a text or code block element.

    Best regards,
    Ismael

    Hi,

    It is confusing to me to add this CSS, because I do not know if I need to use the other css from other posts.

    Sorry for the late response. You have to append the css code to the bottom of the previous ones. Make sure to toggle the Performance > File Compression settings after adding it.

    We would like help you with it, but the site is not accessible on our end because it has SSL issues. Please contact your hosting provider and ask them to help you correct the SSL certificates.

    Best regards,
    Ismael

    in reply to: Display of columns in responsive view #1158755

    Hey smoeschter,

    Thank you for the inquiry.

    Images in the mobile view are cut.

    The background images are cut off or they overflow outside the column in order to preserve their aspect ratio. That’s how they respond on mobile view. You can either set the columns to not display on mobile view or set the background repeat settings to “Scale to fit” so that the whole image is visible within the background positioning area. But please note that this option will leave spaces or gaps within the column container depending on the image size.

    Best regards,
    Ismael

    in reply to: Lightbox not working after update #1158752

    Hey snitt,

    Thank you for the inquiry.

    There is a modified version of header.php file in the child theme and it probably contains the old scripts. Please get a fresh copy of the header.php template from the latest version of the parent theme and replace the old one. This should fix the lightbox issue.

    Best regards,
    Ismael

    in reply to: Vimeo video isn't displayed #1158750

    Hi,

    Thank you for the update.

    It seems to be an issue with a specific video — it is the only video that doesn’t display on both pages. Did you set the visibility status of the following video to private? (see private field)

    Best regards,
    Ismael

    in reply to: Layer Slider Fails on Enfold update 4.6! #1158749

    Hi,

    Thank you for the update.

    It seems to be a database issue — it fails to lists the sliders because one of the table columns called “group_id” is missing.

    
    SELECT SQL_CALC_FOUND_ROWS *
    FROM wp_layerslider
    WHERE group_id IS NULL
    AND flag_deleted = '0'
    ORDER BY <code>date_c</code> DESC
    LIMIT 0, 25
    

    Can we access the site’s database? You can also try the following plugin to repair the database.

    // https://wordpress.org/plugins/wp-dbmanager/

    IMPORTANT: Don’t forget to create a backup first before using the plugin so that the site can be restored in case.

    Best regards,
    Ismael

    in reply to: MailChimp Signup: How to add MailChimp tag? #1158746

    Hey FeedXL2019,

    Thank you for the inquiry.

    Are you referring to these tags?

    // https://mailchimp.com/help/getting-started-tags/#How_to_use_tags

    Looks like a subscriber/contact has to exists first before you can add a tag to him/her.

    // https://mailchimp.com/developer/guides/how-to-use-tags/

    We will ask the team to check the thread. Please wait for their response.

    Best regards,
    Ismael

Viewing 30 posts - 19,591 through 19,620 (of 66,681 total)