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  • #1155070

    Hi,

    I inserted a video element with Vimeo links but 1 of the 4 video’s isn’t loaded.
    If I insert that same link in a video element on a different page it does load correctly. (see a black square instead of video)
    How come? Link of page is in the private content.

    #1155177

    Hey (Email address hidden if logged out) ,

    We’ve had customers with the same problem before, as I recall it it’s a limitation with Vimeo. Before I think they limited calls to one video per page, but maybe that has changed to 3. You could test that by removing the third video on the page for instance. If the current fourth loads then, then it’s likely a limitation on their end. To know for sure then I think you would have to reach out to their support as I can’t find any documentation on it online unfortunately.

    Best regards,
    Rikard

    #1156061

    Hi, on a other page there are a lot of videos without any problem (see private content).
    So could it be something else?

    #1156290

    Hi,

    Thanks for that, I guess my theory is wrong then. But I do see a video not loading on that page as well, I guess it’s the same problem causing that to happen. Do you have any lazy loading at all on the site? If so then please try to disable it to see if that makes any difference.

    Best regards,
    Rikard

    #1157203

    Hi,

    I have things like lazy load on the site but turned it all off to check it but doesn’t have any effect.

    #1157407

    Hi,

    Thanks for the update, and in the actual Video element options. Do you have the Lazy Load videos option set to Always Load Videos?

    Best regards,
    Rikard

    #1157814

    Hi,

    Yes it was already set to Always Load Videos.

    #1158750

    Hi,

    Thank you for the update.

    It seems to be an issue with a specific video — it is the only video that doesn’t display on both pages. Did you set the visibility status of the following video to private? (see private field)

    Best regards,
    Ismael

    #1158826

    Settings were correct. Tried to re-upload the video so I would get a new link. Changing the link in the site fixed the issue. Pretty weird but it is fixed.

    #1158892

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

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