Hey mmedrek,

Thank you for sharing the details.

I checked your site for the cookie and maps issue. Both work fine. Once I click ok the cookie message does not show again and the maps load fine. Screenshot attached.

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

Hey Hande,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

Thank you for sharing the details.

I checked your site and found some ajax errors in the console.

Go ahead and register your theme to receive version 4.6.1 updated. If you still do not see the update notification please perform the below steps.

Please try a WordPress transients cleaner plugin if you do not receive auto updates and make sure your API key in the theme settings is correct under Enfold > Theme Update.

If it does not help, I am afraid you might need to update the theme manually via FTP.

Unfortunately, not all Server environments are able to make use of the auto-update feature provided by ThemeForest :/

Best regards,
Vinay

Hi,

The custom footer page will not be visible regular visitors by default. Did you check with the SEM Rush what they have to say about this?

Best regards,
Vinay

Hey Craig,

Thank you for sharing the details.

Please update your theme to version 4.6.1 and that should fix this issue.

Let us know if you have any questions.

Best regards,
Vinay

Hi,

Thank you for contacting us.

Please update your plugin to the latest version 4.6.1 to fix this issue.

Let us know if you have any questions.

Best regards,
Vinay

Hi,

Glad the update fixed this issue for you!
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Thank you for sharing the details.

On which page are you seeing the error and what changes did you try to make before saving the page?

The admin login link is not working please recheck and get back to us with working login credentials so we can take a closer look at this issue.

Best regards,
Vinay

Hey goldiejake123,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - */

#top #fullscreen_slider_1 .av-element-cover.av-mobile-fallback-image {
/* 	background-size: cover !important; */
	background-position: 25% 0;
}

Best regards,
Vinay

Hey bobfurgo,

Thank you for contacting us.

I checked your site backend and noticed you have not applied the link to any of the icon grids. See screenshot below.

Go ahead and set the links and save the page. It should work fine for you.

Best regards,
Vinay

Hi,

Thank you for sharing the details.

It appears something is corrupt but I cannot say what went wrong as no error is displayed.

Enable debug mode on both the sites and copy the catalogue shortcode from the site which is working fine.

Best regards,
Vinay

• This reply was modified 5 years, 3 months ago by Vinay.

Hi,

Thank you for sharing the details.

After updating the theme to version 4.6 you just have to select “Show and allow to edit classes” from Enfold > Layout Builder > Custom CSS classes input field

Have you tried that yet?

Best regards,
Vinay

• This reply was modified 5 years, 3 months ago by Vinay.

Hi,

Thank you for contacting us.

I have added the below code to the Quick CSS section under Enfold > General Styling :

CSS Snippet:

/* CSS - */

#top #header .avia_mega_div > .sub-menu {
    display: flex;
}

Best regards,
Vinay

Hey berwickredan,

Thank you for contacting us.

It’s not clear what you are trying to explain. Please check the link below

The labels are by default NOT clickable. If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link to the page where we can see the issue so we can help you better :)

https://snag.gy/
https://ctrlv.cz/en/
https://imgur.com

Best regards,
Vinay

Hey Diana,

Thank you for contacting us.

Please check to documentation to swap an image on hover.

Replace logo.png with your gif image in the example.

Best regards,
Vinay