September 2, 2019 at 5:05 pm #1133070
Hi Enfold team,
We are receiving the following error on our website when trying to save Enfold Theme Options:
“Saving didn’t work! Please reload the page and try again.”
This problem occurred yesterday right after I update the theme to latest version 4.6.
Any assistance would be greatly appreciated. (by the way, the PHP we run is 7.0)
JoeySeptember 3, 2019 at 12:47 pm #1133344
Thanks for contacting us!
Have you tried de-activating all active plugins and checked if that helps? If you have not, can we try it for testing purposes?
YigitSeptember 3, 2019 at 3:48 pm #1133412
Yes, before contacting you I’ve tried de-activating all active plugins, but it doesn’t make any difference.
I think it’s not the plugin issue.
JoeySeptember 4, 2019 at 8:17 am #1133647
Could you please share FTP logins here privately as well so we can check the files on your server?
YigitSeptember 4, 2019 at 8:40 am #1133657
I’m using Bluehost server, do you know how to share FTP logins to you?
JoeySeptember 4, 2019 at 8:55 am #1133678
Please refer to this post – https://my.bluehost.com/hosting/help/ftpaccounts
YigitSeptember 4, 2019 at 9:44 am #1133721September 5, 2019 at 12:31 pm #1134357September 6, 2019 at 7:14 am #1134762
Is there another guy in the enfold team can help me out? It’s been 2 days and I haven’t received any feedback.
JoeySeptember 6, 2019 at 9:14 am #1134827
Thank you for sharing the details.
On which page are you seeing the error and what changes did you try to make before saving the page?
The admin login link is not working please recheck and get back to us with working login credentials so we can take a closer look at this issue.
VinaySeptember 6, 2019 at 10:20 am #1134863
On the Enfold Theme Options page, say in the Social Profiles section, I want to change the social Icon URL, but cannot save the change.
Or any other sections on Enfold Theme Options, say you change the font sizes, you cannot save the change.
Please check the new admin access link below, thanks,
JoeySeptember 7, 2019 at 11:26 am #1135312
The token is not working, could you generate a new one or post regular login details in private please?
RikardSeptember 9, 2019 at 5:45 am #1135796September 9, 2019 at 9:09 am #1135850
Thanks for that, is it the special icon at the bottom which is not saving? If so then it’s likely since you haven’t added a URL for the icon, could you try to add that instead of “contact” which is in the field now?
RikardSeptember 9, 2019 at 11:00 am #1135891
NO. I add the URL on it and save it, but it mentions “Saving didn’t work! Please reload the page and try again.”
Just on the Enfold Theme Options page, you can not save anything that you make.
JoeySeptember 9, 2019 at 3:29 pm #1136065
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
VictoriaSeptember 11, 2019 at 8:49 am #1136933
Thanks, I do what you said to deactivate all plugin one by one, but the problem is still not solved, don’t know what causes it….
JoeySeptember 11, 2019 at 7:15 pm #1137209
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