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Viewing 30 posts - 1 through 30 (of 10,642 total)
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  • in reply to: Enfold Fullscreenslider Element #1186401

    Hi,

    Thank you for sharing the details and sorry for the late reply.

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    .avia-fullscreen-slider .avia-slideshow>ul>li {
        background-size: cover !important;
    }
    
    
    

    For more info please refer to the documentation

    If you have any questions please feel free to get back to us.

    Best regards,
    Vinay

    in reply to: Site is generating strange URLs and causing 404 errors #1182517

    Hi,

    Thank you for sharing the details. Looking at the URL pattern I assure you that this is not a theme related issue but we will surely help you resolve this.

    A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    in reply to: Animated Numbers Mobile Devices #1179307

    Hey sftsengineering,

    I checked your site on my android phone and the animated numbers element loads fine on my end. What device and browser are you facing the issue? What exactly are you expecting the above code to do for you?

    Best regards,
    Vinay

    in reply to: Google Analytics not tracking after Enfold theme update #1179305

    Hi,

    Please verify your script is correctly added to the site head section. There are multiple ways you can add Google Analytics to Enfold theme please have a look at the documentation

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Deleted entypo-fontello default-font #1179304

    Hey dondela,

    Thank you for contacting us.

    Uploading new icons will not overwrite the default icons. I checked your site and I can see all the default icons in the editor. To verify the same you can simply add an icon element to the page and click on it. Icon element options will pop up and there you can select all the default icons along with your newly uploaded icons.

    If yous till feel you are missing some icons you can simply delete the icon font set from Enfold > Import/Export > Iconfont Manager and re-upload the ones you like to use :)

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Problem with hyphens #1179293

    Hi,

    Thank you @guenni007 for your suggestion.

    An alternate solution to break the long words so it is not hidden in small screens is to use word-break property.

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    @media(max-width:1300px){
    .slideshow_caption {
       width: 100%;
    }
    .slideshow_caption .avia-caption-title, 
    .avia-caption .avia-caption-title {
      word-break: break-all;
    }
    }

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    in reply to: Failed to load javascript resource #1179273

    Hi,

    I checked your site and the mobile menu seem to work fine now on both Android and PC.

    Please elaborate on the issue you are currently facing now and share the staging site wordpress admin details so we can take a close look at the backend.

    Best regards,
    Vinay

    in reply to: name of layer slider #1179271

    Hey schweg33,

    Thank you for contacting us.

    For more info on how to add custom CSS to your layer slider please check the documentation

    If you still have any issue please share the link to the page where we can inspect the element in question so we can help you better :)

    Best regards,
    Vinay

    in reply to: pictures not showing on mobile #1174761

    Hi,

    Thank you for providing the access. After inspecting your site I found that the column with the background image was set to hide on mobile device. I have set it to display on mobile device and the image is visible on the mobile device now.

    Please perform the same step for the other images which are not displayed on the mobile.

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Help with mobile version #1174758

    Hey kracklt,

    Thank you for contacting us.

    1. Please try adding custom top and bottom margin to the columns.

    2. To modify the burger menu links please refer to the documentation

    #top #wrap_all #header .av-burger-overlay #av-burger-menu-ul li a {
        font-family: "HelveticaNeue" Helvetica, Arial, sans-serif;
        font-size: 30px;
    }

    3. The widgets on the footer looks good on my end. If you still have an issue please provide a screenshot or elaborate in detail.

    4. Please try the below code. I have added background color for visual indication, you can remove it :)

    #socket .sub_menu_socket li,
    #socket .copyright  {
         background: gold;
         line-height: 10px;     
    }

    Please open new tickets for different issues for faster response and we can keep it related to the main topic :)

    Best regards,
    Vinay

    in reply to: Mobil menu words running together #1170916

    Hey tonyiatridis,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me and I’m unable to inspect the issue. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    in reply to: [Enfold] Logo Not Showing #1170915

    Hi,

    Thank you for writing to us.

    Please create a new ticket and share the link to your site where we can inspect the issue.

    Best regards,
    Vinay

    in reply to: Footer area on mobile disaply #1170879

    Shalom,

    Thank you for writing to us.

    Whenever the page content is shorter than the page the footer fills in the gap. To avoid this you can simply use a ColorSection element with 100% height and add your content inside it or set background image to the Color section itself.

    I have created a private test page please check it out :)
    If you like to have a different background image in mobile please check the docs.

    Let us know if you have any question :)

    Best regards,
    Vinay

    in reply to: Add extra menu at one page #1170878

    Hi,

    Thank you for contacting us.

    For technical support please register here https://kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    in reply to: Post tags not showing with Advanced Layout Builder #1170875

    Hey Michael64142,

    Thank you for contacting us.

    To display the tags at the bottom of the post please add the function to function.php file

    https://kriesi.at/support/topic/add-post-tags-list-under-the-posts-content/#post-939700

    Then copy the shortcode to the bottom of the page where you like to display the tags.

    
    [avs_posts_tag]

    Let us know if you have any questions, we are happy to help you :)

    Best regards,
    Vinay

    Hi,

    Thank you for writing to us.

    When I checked settings in Google services the Captcha and Maps were disabled. I have enabled the settings and updated the API keys for Captcha and to test the captcha I have created a private test page please check the link in private content area. The captcha works fine.

    However, Google maps API key is incorrect I wasn’t able to connect. For testing purpose, I tried your Google maps API key on my testing site to see if I can connect with it but I got the same error on my testing site.

    Please delete the Google Maps API key from the Google console and re-create a fresh key and it should work for you :)

    Let us know if you have any questions, we are happy to help :)

    Best regards,
    Vinay

    in reply to: 3 questions on Enfold #1170691

    Hi,

    Thank you for writing to us.

    We are a Global team and 24/7 we support our customers however sometimes it may take a while for us to reach your ticket depending on our support queue. Unfortunately, we do not have phone support.

    Please open new tickets for individual issues as it will be easy to provide support without getting losing track if the ticket becomes very long :)

    Since we do not have FTP access right now I would suggest that we go ahead and re-install the theme with a latest version downloaded from themeforest.

    Please follow the steps provided here

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Error when updating theme #1170421

    Hi,

    Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Please bookmark Enfold Documentation for future reference.
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Enfold Theme Update #1170419

    Hi,

    1. The logo in the header looks fine, I believe you are talking about the logo in the post which looks blur and oversized? Please remove the featured image in the post or update it with a different image.

    2. Please adjust the header height in Enfold theme options to fixe the gap :)

    3. To update the social icon color, please add the below CSS in Enfold > General Styling > Quick CSS

    #wrap_all .social_bookmarks a:before {
        color: #FFF !important;
    }

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    in reply to: Privacy and Cookies setting #1170413

    Hi,

    Thank you for contacting us.

    You can try the silent cookie accept options. This will enable all services behind the scene please check the below link for more info

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Bulleted lists #1170185

    Hey JAZ50,

    Thank you for contacting us.

    We need to be able to inspect them in order to provide an accurate solution.

    Please check the below link to add a bullet list

    If yous till have any questions, please feel free to get back to us with a precise link to your site so we can inspect the element in question.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Error showing #1170183

    Hey mike.rav,

    Thank you for contacting us.

    I’m unable to login to your backend as the credentials do not work.

    Yes, a plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    in reply to: Footer not the same on all pages? #1170182

    Hey benq75,

    Thank you for contacting us.

    I checked the pages and couldn’t find anything unusual which is a bit strange for me too but it is possible that one of the plugins is causing a conflict or maybe if you tried to clone the post/page something is breaking the page which is causing the footer to appear in a different way.

    I tried to clone the “Soft Washing” page and created a new Private test page and it works fine. Could you try to please rebuild the 2 pages?

    We also recommend installing a child theme for custom modifications :)

    Let us know if you have any questions, we are happy to help you :)

    Best regards,
    Vinay

    in reply to: Change to sticky header farther down the page #1170178

    Hey Mary,

    Thank you for contacting us.

    Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Vinay

    in reply to: Remove Page top border #1170176

    Hi,

    Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Please bookmark Enfold Documentation for future reference.
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Update #1170173

    Hi,

    Glad you are able to download and install the theme.

    Yes please update to PHP 7.0 or greater as mentioned in the install guide :)

    Also, please don’t forget to take a backup of your site just in case you need to restore the old site.

    Let us know if you have any questions, we are happy to help you.

    Best regards,
    Vinay

    in reply to: Question on Enfold Theme #1169262

    Hey Kathy Zech,

    Congratulations in advance for your new site launch!

    Is it a custom-coded calendar? In that case, the only solution is to install a plugin like Events calendar on WordPress and add the Calendar data manually.

    If it is a WordPress plugin then you can export the Calendar data and install the same plugin on your new site and import the data.

    For further technical support please register here https://kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    in reply to: Remove Page top border #1169261

    Hey Dave,

    Thank you for contacting us.

    As there are so many demos available I’m not sure which one you are using. Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: You cannot reply to this topic ? #1169260

    Hey Mohamad,

    Thank you for registering on our support forum. I see that you are now able to create new tickets and I’m sure you should be able to reply to support topics now :)

    Let us know if you have any questions, we are happy to help you :)

    Best regards,
    Vinay

    in reply to: support #1169259

    Hey mohamad,

    Thank you for contacting us.

    To reply to a topic or to request for technical support please register here https://kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

Viewing 30 posts - 1 through 30 (of 10,642 total)