Viewing 16 posts - 1 through 16 (of 16 total)
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  • #1133916

    Hi there, I just updated to the latest Enfold version yesterday for my site and I now see that there is a detailed Cookies selection tab section inserted on every Product Page of my site. Is there a way of removing this or am I obliged to now include this for every product and require that every visitor make a selection on whatever device they use to view my website?
    screenshot

    #1134872

    Hey Craig,

    Thank you for sharing the details.

    Please update your theme to version 4.6.1 and that should fix this issue.

    Let us know if you have any questions.

    Best regards,
    Vinay

    #1135048

    Hi Vinay
    I updated, it didn’t do anything. I therefore resorted to disabling Cookie content messages altogether to get rid of it and take the risk.
    Have to say, it is a change that is a bit unsupported with limited advice for a non-techie such as myself.

    #1135539

    Hi,

    I’ve answered in your other thread already, should we continue in there?

    Best regards,
    Rikard

    #1136216
    This reply has been marked as private.
    #1137336

    Hi,

    We don’t really see anything wrong or unusual in the single product page. What do you mean by “cookies tab table options”? Please provide a screenshot using imgur or dropbox.

    Thank you for the update.

    Best regards,
    Ismael

    #1137395

    Hi Ismael
    If you look at the link in the initial post of this thread I did actually place a link there to a screenshot. However I have placed it again in the pvt content of this post. The tabular cookie consent table is not something that I am aware of initiating in the body of a text box for every single product page in our Woocommerce products. I cannot see a way to remove it in the advanced layout. The only way I can remove it is by switching off cookie consent altogether. But then I think that is not legal.
    To be honest, now all this functionality has become active I have no clue what to do and what not to do. It’s all a bit confusing. Ohhh for the simple cookie consent bar and just clicking on accept. :(

    #1137771

    Hi,

    Thank you for the update.

    You have to add the [av_privacy_allow_cookies] and [av_privacy_accept_essential_cookies] to your privacy policy page or the modal popup window. The [av_privacy_allow_cookies] if enabled will ensure that the cookie message bar will not re-appear on page load once the user accepted the cookies. You can also just set the Privacy & Cookies > Enable cookie consent messages to “Use as a simple message bar only” if you don’t want to add these privacy shortcodes. However, it is recommended that you do so.

    To learn more about the new privacy & cookies option, please visit the following documentation.

    // https://kriesi.at/documentation/enfold/privacy-cookies/#implementation-of-data-security-in-enfold

    Best regards,
    Ismael

    #1137807

    Thanks for the reply
    Having read the info and your reply as well I am still at a loss as to how either of the 2 actions stops the tabbed info/options table from appearing on each single product page. And why it is currently appearing there and only there throughout the whole site and nowhere else. How come it doesn’t appear on other normal pages anywhere for instance?
    Is what I am seeing on the single product pages what you call a “modal pop up window”?

    #1138001

    How do i get rid of this?
    screen shot of Single Product Page

    #1138639

    Hi,

    Thank you for the update.

    We can see the issue now. That privacy tab should only display in the modal popup window and only when “Adjust settings” button in the cookie consent bar is clicked. We are not sure why it is being transferred in that location. Did you add any custom scripts? Please try to upgrade the theme to version 4.6.2.

    We tried to login to the site, but the credentials above are invalid.

    Best regards,
    Ismael

    #1138823

    Hi Ismael,
    I did not add any custom scripts but our web developer may have. I think he certainly altered stuff for the layout of the Single Product Pages. I have asked him to confirm and take a look.
    That aside, I have updated to 6.4.2 with no obvious changes or effect. What is also weird is that the Modal Popup Window that can come up is a bit intermittent. Sometimes if I try to access it from “Adjust Settings” in the bottom popup bar the window comes up with only the title showing “Cookies & Privacy Settings” and nothing else. Then I can hover my mouse over the white area (where the tabbed content should be) and a button will appear that says “Adjust Settings” again. But it has remained hidden until then. Very Weird. Doesn’t happen all the time, just occasionally.
    Confirmed login details in PVT

    #1138906

    i have the same issue on 2 sites…

    issue only appers if i enable:
    CSS file merging and compression
    Javascript file merging and compression

    maybe this helps

    • This reply was modified 2 years ago by  RisingStar.
    #1139456

    Hi,

    Thank you for the update.

    It was caused by this script in the js > woocommerce-single-product.js file.

    $('.tabcontainer').insertAfter('.flex_column .av_textblock_section:first-child');
    

    We disabled it temporarily. What is that for?

    Best regards,
    Ismael

    #1139469

    Hi Ismael,
    I think our developer did that to relocate the tab element into the right hand column instead of where it now appears.
    see example in PVT

    #1139833

    Hi,

    Thank you for the update.

    Ask the developer to exclude the privacy tabs by adding the .not function.

    $('.tabcontainer').not('.sidebar_tab').insertAfter('.flex_column .av_textblock_section:first-child'); 
    

    They can also create conditions based on the parent container or the surrounding elements.

    Best regards,
    Ismael

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