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Hi,
Thank you for your feedback it helps us improve and thank you for your understanding.
Don’t forget to bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)
Best regards,
VinayHi,
Thank you for contacting us.
I just tried the form with some test message please let me know if you get my message?
For testing purpose please create a new page and copy the form and perform the steps mentioned in this link.
Enable debug mode to copy the form shortcode to a new page.
Best regards,
VinayHi,
Thank you for contacting us.
I checked your site and the language switcher is positioned on top right.
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - Language switcher dropdown */ #top .menu-item-language .av-main-nav ul { left: auto; right: 0; }
Best regards,
VinayHi,
I checked your site but I’m unable to view the page backend to troubleshoot. Please change user role to “Admin” so we can take a look at the backend.
Best regards,
VinayHey rezaGif,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - Logo size on mobile */ @media only screen and (max-width: 767px) { .responsive .logo img, #top .logo { max-width: 50% !important; width: 50% !important; }}
Please make sure to clear the cache to view the changes.
Best regards,
VinayMay 1, 2019 at 12:30 pm in reply to: transparent and glassy header and fullwidth easyslider in search results page #1096161Hi,
We are working on some updates, at the moment I cannot give you an ETA please be patient while we will add the feature back.
Let us know if you have any other issue we are happy to help! :)
Best regards,
VinayHi,
Thank you for contacting us.
The styling options to display the menu items as button elements works for the main menu items only.
You can set the Header Background Image from:
Enfold > General Styling > Logo Area > Background ImageIf you need to add custom styled background images please try adding the below CSS code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
NOTE: Please update the image path in the below code to suit your background image.
CSS for top bar background
CSS Snippet:/* CSS - */ /* Top Bar background */ #top #header_meta { background: url('bg-image.png'); }
CSS for main menu area background
CSS Snippet:
/* CSS - */ /* Main menu links */ #top #header #avia-menu li.menu-item > a { background: url('image.pnp'); }
Best regards,
VinayHi,
Thank you for contacting us.
You can display the form using the shortcode. If you are using a plugin to generate the form please refer to the plugin documentation.
If you like to display a built-in enfold form please enable the debug mode and copy the form shortcode to the text caption/description area of the slide in the slider options.
This way you can place a form inside the slider.
Best regards,
VinayHi,
1) Menu bar takes a lot of space, needs to be decreased in size
By size I’m assuming you are referring to the width of the header.Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - Header size*/ .html_header_sidebar #top #header.av_always_sticky { max-width: 200px; } .html_header_left #main { margin-left: 200px; }
2) Cellphone icon is nowhere to be found
Please provide more details where are you trying to add a phone icon?We do not have skype support, please feel free to communicate here on the support forum. I assure you we will resolve this issue soon. We just need to know what exactly and where you are trying to add.
We look forward for your reply.
Best regards,
VinayHi,
Thank you for contacting us.
First, we need to enable the debug mode.
NOTE: Repeating the steps mentioned int he above link, without removing the old code may show some errors.
When I checked your site last the debug mode was already enabled. So just copy the shortcode visible above the title “Enfold Shortcode Parser” and copy it to a new page.
For testing purpose edit and save the page a few times and let us know if you face any issue.
Best regards,
VinayHi,
Thank you for writing to us about this issue. The URL is updated with the correct topic :)
As mentioned here did you try adding the script to your site?
Let us know about the test result.
Best regards,
VinayHi,
Thank you for sharing the details.
I have changed the URL of the external link to a relative path as mentioned in private content. It works fine for me now please review and let us know if you have any issue.
Best regards,
VinayHi,
Please try adding this code to your child theme’s style.css file:
More info here.
CSS Snippet:
/* CSS - */ @media only screen and (max-width: 990px) { #header #header_main .container { height: 40px !important; line-height: 40px !important; }} @media only screen and (max-width: 768px) { #header #header_main .container { height: 40px !important; line-height: 40px !important; } .responsive #top #header_main > .container .main_menu .av-main-nav > li > a { height: 40px; line-height: 40px; } .responsive .logo a { display: inline-block; }}
Best regards,
VinayApril 30, 2019 at 11:39 am in reply to: Unable to set header background image in version 4.5.6 #1095722Hi,
Glad this issue is fixed for you!
Don’t forget to bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)
Best regards,
VinayHi,
Thank you for sharing the details of the issue with us.
There could be multiple reason why some posts or pages stop working properly.
For testing purpose let’s re-generate the posts which are not working properly. Fortunately Enfold provides an easy way to duplicate the post or page by copying the shortcode.
. Login to WordPress admin.
. Open the post which has an issue.
. Copy the post shortcode
. Create a “New” post and paste the shortcode in the classic editor and change to ALB.
. Save the post and preview.Let us know if this work properly in the new post.
Best regards,
VinayHi,
Thank you for contacting us.
I checked your site and you are using an old version of the theme.
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.
After updating the theme don’t forget to register the theme https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
VinayHi,
Thank you for contacting us but I’m sorry pasting your conversation here is not of much help! I’m unable to understand what exactly is your concern? Please be precise so we can help you better.
Best regards,
VinayHey lami4d,
Thank you for contacting us.
As per your request I have shared the links with you. Please keep the private message confidential.
Hope this helps :)
Best regards,
VinayHi,
Thank you for contacting us.
I can tell you for sure there is some sort of a script related to an adware is installed on your site. When I visit your site for the first time I get a random pop-up that takes me to a convert pdf site.
You may have not installed this Malware on purpose but there are many ways it can creep into your site. If you have any free plugins that was downloaded from outside the WordPress plugin directory or if your hosting account was hacked and someone randomly injected a script on all the sites on the hosting server.
Nothing to worry it can be resolved easily.
– First, uninstall any such plugins which are downloaded outside the plugin directory.
– Please update your WP and Hosting CP passwords to a strong password.
– Ask your hosting company to scan for virus on your site.
– Deactivate all plugins.
– Install WordFence
– Install Anti-Malware security pluginAlso refer to the below links
Best regards,
VinayHi,
Thank you for sharing the details.
1. Go to Enfold > Footer > Copyright and add the below HTML code in the field.
<div class="left"> Left </div> <div class="center"> Center </div> <div class="right"> Right</div>
2. Go to Enfold > General Styling > Quick CSS and add the below CSS
#socket .copyright { float: left; display: flex; justify-content: space-between; min-width: 100%; }
I have added the CSS class names left, center and right so you can target the elements in case you want to custom style the elements.
Best regards,
VinayMarch 28, 2019 at 2:59 am in reply to: Enfold medical theme template – how to shift second section below image? #1083875Hi,
Thank you for sharing the screenshots.
Did you try adding a bottom padding to the section? If you still have any issue please post your admin credentials so we can take a look at it.
Best regards,
VinayMarch 28, 2019 at 2:42 am in reply to: Tab Section – How to left align the Tabs and give ach separate color? #1083872Hi,
Thank you for contacting us.
I checked your site and I think you can instead add a background color for the active tabs.
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - */ .av-active-tab-title { background:blue; }
Best regards,
VinayMarch 28, 2019 at 2:32 am in reply to: Mobile menu search – search results links not working #1083869Hi,
Thank you for contacting us and sorry for the delay.
I checked your site on my android phone and on the desktop chrome browser. On both the device I did not find any issue with the search element. When I insert a search term I can see the ajax results and when I click the search icon it takes me to the search result page. Everything works as intended on my end.
If you still have any issue please mention the device and browser info along with a screenshot please.
Best regards,
VinayMarch 28, 2019 at 2:17 am in reply to: Updating to Enfold 4.5 and validating Personal Token #1083866Hi,
Thank you for contacting us.
Please login to your FTP account provided by your hosting company and browse to wp-content/themes/ and delete the “enfold” folder before trying to upload from the dashboard again :)
Best regards,
VinayHi,
Thank you for contacting us and sorry for the late reply.
I checked your site and noticed you have already fixed the header.
Let us know if you need help with anything else from us.
Best regards,
VinayMarch 28, 2019 at 1:15 am in reply to: Change media break to activate Burger Menu in Enfold Photography #1083849Hey Phet,
Thank you for contacting us.
To activate the burger menu at custom screen width please check the below link
https://kriesi.at/documentation/enfold/menu/#burgermobile-menu-activation > Custom Screen Width
Best regards,
VinayHey!
A JS error is showing in the browser console. In most cases this happens due to a conflict.
If you have a staging site set up please update all the plugins to the latest version.
For testing purpose Deactivate all the plugins.
Create a brand new page and add your elements. This should fix the issue.If you still have an issue please let us know if we can deactivate the plugins on the site you have shared above and troubleshoot to help you better.
Cheers!
VinayHey Guzzolini,
Thank you for contacting us.
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - */ #header .logo img { min-height: auto; min-width: 100px; margin-top: 30px; }
Best regards,
VinayHi,
Thank you for contacting us.
Please disable the shrinking header option in Enfold > Header > Header Behavior
For more info please check https://kriesi.at/documentation/enfold/header/#Header-Behavior
Also don’t forget to set the header size to slim.
Best regards,
Vinay -
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