Forum Replies Created
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April 9, 2019 at 12:52 pm in reply to: How to modify settings for " Full Width Submenu" of Avia Layout builder #1088645
Hi,
Awesome! Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold.
Best regards,
IsmaelHi,
Did you change the address? We can’t access the login page even with the hosts file. Please check if there are unclosed css code in the style.css file or the Quick CSS field. Make sure that there are no missing curly braces.
Best regards,
IsmaelHi,
We modified the asset-manager.class.php, removed the background and then added it back. The url or file path is now correct.
html.html_boxed { background: #525252 url(https://www.vedaformazione.it/wp-content/uploads/2018/05/body-bg7.png) center center repeat scroll; }Best regards,
IsmaelApril 9, 2019 at 12:35 pm in reply to: Background image in Alternate Content disappers after activation CSS-aggregation #1088640Hi,
@Metasequ0ia: We were able to reproduce the issue in your installation. Please try to edit the file mentioned in the following thread.// https://kriesi.at/support/topic/again-one-problem-with-merged-css/#post-1082689
That should fix the issue with the incorrect file path.
Best regards,
IsmaelHi,
@feltips83: Did you generate separate API keys for both versions? Make sure that you’re using the appropriate API keys for each version.Best regards,
IsmaelHi,
Awesome! Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold. :)
Best regards,
IsmaelHi,
We can only see one instance of that toggler. It’s the one inside the “SPR Awards” section. Is the other one hidden?
Best regards,
IsmaelApril 9, 2019 at 2:35 am in reply to: Image with hotspots – "Content Slider" dosn't shows up in tooltip #1088490Hi,
That is actually the recommended way of doing it. Would you mind posting the login details in the private field? We would like to test the script.
Best regards,
IsmaelHi,
Thanks for the update.
Can you post the actual img tag that is use? Or post the login details in the private field so that we can check it.
Best regards,
IsmaelApril 9, 2019 at 2:31 am in reply to: Customizing Woocommerce single product product template? #1088487Hi,
Looks like the plugin is using the “woocommerce_before_add_to_cart_button” hook to display the product add on. We can’t override it though. Please ask the plugin author if it’s possible to remove that action and use the “display” callback on another hook.
Best regards,
IsmaelHi,
Great! We’ll close the thread now.
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
IsmaelHi,
Thanks for the update.
The site is currently on maintenance mode, so we won’t be able to see the pages without logging in. Please post the login details in the private field.
Best regards,
IsmaelApril 9, 2019 at 2:24 am in reply to: Sub-menu on blog is disappear after upgrade to Enfold v4.5.4 #1088482Hi,
We’re not really sure what you mean by that. Shouldn’t it be scrollable? Please provide a screenshot of the issue.
Best regards,
IsmaelHi,
Thanks for the update.
As we’re notfamiliar with how the masonry interacts with the portfolio items, we
The masonry element retrieves the portfolio entries using WP_Query and then render it as you would normally on a standard posts loop, so there’s nothing unique about it. Unfortunately, we are not familiar with the plugin’s code so we don’t even know where to look. This may sound like we’re trying to push you around, but if they can give us more info about what the plugin does and how it does it, maybe we’ll be able to help.
Best regards,
IsmaelApril 9, 2019 at 1:45 am in reply to: After various performance optimizations: front page corrupted #1088473Hi,
Thanks for the update.
The hash or identifier in the database doesn’t correspond with the name of the actual files. Please edit your database, look for the “aviaAsset_avia-merged-styles” and “aviaAsset_avia-footer-scripts” entries inside the _options table and then delete them. Try to check the page again afterwards.
Best regards,
IsmaelApril 9, 2019 at 1:26 am in reply to: Contact submit button stuck on 'Authenticating' with Captcha v3 #1088469Hi,
You should contact the WordPress.com support and ask them about the redirect. They have a live chat support.
// https://en.support.wordpress.com/live-chat/
Did you subscribe to any of their plans? You should be able to redirect your WP.com site to a custom domain.
// https://en.support.wordpress.com/site-redirect/
Best regards,
IsmaelHi!
You have to remove the “http://” part. It has to be that exact url or pattern.
Best regards,
IsmaelHi,
Thanks for the update.
Do you want all items from the “jam” category to display on initial load? Try this script in the functions.php file.
add_action('wp_footer', 'ava_trigger_category_sort', 9999); function ava_trigger_category_sort() { ?> <script> (function($) { $('.confetture_sort_button').trigger('click'); })(jQuery); </script> <?php }Best regards,
IsmaelHi,
Thanks for the update.
We have been checking the site for days, but we can’t figure out what’s going wrong with the featured image sliders’ markup. As a temporary solution, we replicate the layout using combination of elements in the builder. (see private field)
Best regards,
IsmaelHi,
Is it working consistently when the reCAPTCHA option is disabled? Have you tried using the theme’s contact form instead of the plugin? Unfortunately, we are not familiar with the plugins code and we don’t provide support for third party plugins as stated on our support policy. You may need to contact the plugin author for additional help.
Best regards,
IsmaelHi,
Thanks for the update.
We actually removed the v3 badge because it doesn’t sit well with the theme’s design or layout. The submit button text should change to “Authenticating..” during the v3 verification and revert back to the actual submit label once the visitor or user is verified. Use the v2 version of the option if you want to see the reCAPTCHA widget.
Best regards,
IsmaelHey steenvreter,
Thank you for using Enfold.
If you’re using v3, the authentication will run in the background automatically while the page is loading. Users will not see any authentication widget to verify themselves. If you want to display a widget, use v2. You’ll need the v2 API keys for that.
Best regards,
IsmaelHi,
We haven’t had the chance to test those plugins, unfortunately. We keep the plugin configuration at the very minimum, one plugin or two at most, so that we don’t have to maintain a lot of code for multiple plugins.
Best regards,
IsmaelHi,
Thank you for using Enfold.
The toggle id of the “Outstanding New Member Science Award” section is 6, not 25, so the url should be.
https://www.societyforpediatricresearch.org/awards-funding/#toggle-id-6Best regards,
IsmaelHi,
We can’t reproduce the issue on Chrome/Opera Windows 7. Do you see any script error in the browser console of Safari?
Best regards,
IsmaelHi,
Thanks for the update.
The site doesn’t load on our end. Did you block certain countries’ access to the site? You can find our locations in the following page.
Best regards,
IsmaelHi,
Did you add this css code?
html, body, #wrap_all, #main, .container_wrap, .container, main { height: 100%; }That is causing the content below the fold to not display.
Best regards,
IsmaelApril 8, 2019 at 7:08 am in reply to: Background FIXED so that the info is scrollable over the top of the image #1088147Hi,
Did you purge the cache or toggle the Performance > File Compression settings after editing the file? Are you using the color section element?
Best regards,
IsmaelHi,
Thanks for the update.
In the website restrictions list, try to add this item.
(see private field)
That should accept any sites ending in the same domain name including subdomains regardless of the protocol used to load the site.
Best regards,
IsmaelApril 8, 2019 at 4:49 am in reply to: Bug: Enfold's Avia Builder causes javascript error with another plugin #1088126Hi,
Great! Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold. :)
Best regards,
Ismael -
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