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Hi,
Thank you for using Enfold.
Is there a test page where we can see the issue? Please provide the site url in the private field so that we can check the issue. Did you check the event date and see if it has expired?
Best regards,
IsmaelApril 22, 2019 at 12:05 pm in reply to: Portfolio entry only loads with URL …/?preview=true #1093312Hi,
UPDATE: We actually thought that the symbols in the page caused the issue because the “oslo-lager-common-style” loaded properly after we removed the symbols. However, we noticed that a lot of the portfolio items also contain the same symbols, but they load just fine. This is quite odd. Is this the only item that is not loading properly?
Best regards,
IsmaelApril 22, 2019 at 11:57 am in reply to: Portfolio entry only loads with URL …/?preview=true #1093311Hi,
The less than symbols in the product description break the page. We replaced the symbols with actual text temporarily.
-Hvorav sukkerarter / Total sugars less than 0,2 g Protein 0,18 g Salt less than 0,01 gBest regards,
IsmaelHi,
Thanks for the update.
You may need to add this css code to adjust the width of the sidebar on mobile view.
@media only screen and (max-width: 767px) { .single-product .sidebar { width: 100%; clear: both; margin-left: 0; } }Best regards,
IsmaelHi,
The theme doesn’t load that script file by default. It’s probably added by a plugin.
Best regards,
IsmaelHi,
Thanks for the update.
Try to set the tabs’ “Vertical align” to “Middle”. Please note that this alignment will only be applied if the “Content height” settings is set to the first option.
Best regards,
IsmaelApril 22, 2019 at 11:06 am in reply to: Background image in Alternate Content disappers after activation CSS-aggregation #1093300Hi,
Any “http” link should be replaced with “https” according to the changes in the asset-manager.php file, line 524:
$base_url = str_replace( array( 'http:', 'https:' ), '', get_home_url() );We can’t reproduce the issue on your site anymore. We don’t see any mixed content notification or error in the console as shown in the following screenshot.
Screenshot: https://imgur.com/a/hp4vry6
Best regards,
IsmaelHi,
Thanks for the update.
Where can we see the issue? Do you have a test page? Please create one so that we can check the map.
Best regards,
IsmaelHi,
We would like to apologize for the delay.
Did you update the theme manually? Please try to delete the whole enfold > config-templatebuilder folder, then replace it with the same folder from the latest version.
Best regards,
IsmaelApril 22, 2019 at 5:40 am in reply to: Audio Player doesn't display correctly on Page (but works fine in Post) #1093236Hi!
Awesome! Glad it’s fixed. It’s probably caused by a broken markup. Please don’t hesitate to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for using Enfold.
Have you tried it on a code block element instead? You can also use the theme’s Instagram widget. Add it in a page using the Widget Area element.
Thank you for the suggestion @michaelH.
Best regards,
IsmaelApril 22, 2019 at 5:35 am in reply to: Blog masonry mouse over white overlay effect not working #1093233Hi,
Thanks for the update.
Where did you set the “white overlay” option? We can’t find that option in our own installation. You can either set the caption to display as an overlay or place it at the bottom of the masonry image. Those are the only option for the element’s caption by default. We set the element’s Element Captions > Element Title and Excerpt Styling to the second option or as overlay. (see private field)
Best regards,
IsmaelApril 22, 2019 at 5:28 am in reply to: Add just single pictures to Bildwechsler für hervorgehobene Bilder #1093231Hi,
Thanks for the update.
Use this css code to disable the links inside the featured image slider.
.avia-featureimage-slideshow .slideshow_caption a { pointer-events: none; }Please don’t forget to toggle the Enfold > Performance > File Compression settings after adding the css code.
Best regards,
IsmaelHi,
Thanks for the update.
What is it that didn’t work? Are you tracking any events on your pages? Please explain the issue further.
Best regards,
IsmaelApril 22, 2019 at 5:17 am in reply to: Bug tablet Grid Row, at least 100% of browser window height #1093229Hi,
Thank you for using Enfold.
Yes, that should be a min-height property instead of height. We’ll forward the issue to our developers. For now, please use that css code.
.av-minimum-height-100 .container, .avia-fullscreen-slider .avia-slideshow, #top.avia-blank .av-minimum-height-100 .container, .av-cell-min-height-100 > .flex_cell { height: auto; min-height: 100vh; }Best regards,
IsmaelApril 22, 2019 at 4:31 am in reply to: Adding Product Category breadcrumbs to product pages using Avia Layout Builder #1093228Hi,
Thanks for the update.
Looks like you’re using the advance layout builder for your products. The category element or markup will only render automatically when you’re on the default editor. You have the option to add the categories manually using a text/code block. Or create a custom shortcode.
Best regards,
IsmaelHi,
Thanks for the update.
Looks the resized image’s or thumbnail’s color quality has been adjusted during the upload. Did you compress the images using a plugin?
Best regards,
IsmaelApril 22, 2019 at 4:13 am in reply to: display problem of previewing images in Masonry view #1093225Hey Bernd,
Thank you for opening another ticket.
We can’t reproduce the issue on our end, but we did encounter a few inquiries with the same problem. We usually recommend the following script to force the element to automatically adjust the items’ position while the page is loading. Insert it in the functions.php file.
add_action('wp_footer', 'ava_auto_resize'); function ava_auto_resize(){ ?> <script> (function($){ var int = window.setInterval(function(){ console.log('tick'); $(window).trigger('resize'); $(window).trigger('av-content-el-height-changed'); }, 1000); $(window).on('load', function() { clearInterval(int); }); })(jQuery); </script> <?php }Related thread:
// https://kriesi.at/support/topic/category-filter-on-blog-posts-not-appearing/#post-984441Best regards,
IsmaelHi,
Thanks for the update.
The default category widget doesn’t support that feature. Please try to use one of the following plugins.
// https://wordpress.org/plugins/display-categories-widget/
// https://wordpress.org/plugins/wp-categories-widget/Best regards,
IsmaelHi,
@enfold-user: The plugin is not fully compatible with the theme, but it should work as is. If you want to add a language switcher, the following documentation should help.
// https://polylang.wordpress.com/documentation/frequently-asked-questions/the-language-switcher/
// https://polylang.pro/doc/i-cant-add-the-language-switcher-in-the-menus/Related threads:
// https://kriesi.at/support/topic/polylang-lang-switcher-display-in-main-header-area/#post-380558
// https://kriesi.at/support/topic/polylang-flags/#post-1020925
// https://kriesi.at/support/topic/adding-a-widget-to-the-top-bar/#post-692680Best regards,
IsmaelApril 22, 2019 at 3:53 am in reply to: Problems after updating tot 4.5.5. Cannot edit pages anymore. #1093222Hi,
Thanks for the update.
because normally we see a ReCaptcha icon in the bottom right.
We removed that label because it doesn’t really sit well with the theme’s design. The submit button label should change to “Authenticating..” while the verification is running in the background and then change back to the default submit button label once the user is verified. That is when you’re using v3. For v2, you should see the captcha widget.
Best regards,
IsmaelApril 22, 2019 at 3:47 am in reply to: Enfold 4.5.4 / WooCommerce 3.5.7: Keine Produktbewertungen möglich #1093218Hi,
Thanks for the update.
We can’t reproduce the issue on our installation. Please try to upgrade the theme from version 4.5.4 to version 4.5.6. Please let us know once the theme has been updated.
Best regards,
IsmaelHi,
Thanks for the update.
1.) You’ll have to add it manually in a code/text block, or add it as a shortcode or as another builder element as shown in the following thread.
If you don’t want to create another builder element, just add this shortcode.
2.) You can hide those info by toggling the options in the Enfold > Blog Layout > Blog meta elements settings. You can also use a custom css code. We’ll have to inspect the actual blog page so that we can see the current blog style and provide the appropriate css code.
Best regards,
IsmaelHi,
Thanks for the update.
Have you checked the functions.php file? It’s probably a script added via hook. We tried to login but the credentials are invalid. Please provide another user/admin account.
Best regards,
IsmaelHi,
Alright. Glad we could help. We’ll close the thread now.
Have a nice day!
Best regards,
IsmaelHi,
@zoneent: The OP didn’t reply back. Please open up a new thread or ticket, then post the login details in the private field. We’ll check the issue there.Best regards,
IsmaelHi,
Thanks for the update.
The selector in the function is still the same.
scrollToTab( '.menu-item a', 'click' );Try to replace it with:
scrollToTab( '.avia-buttonrow-wrap a', 'click' );Best regards,
IsmaelHi,
Glad it’s solved. Not really sure what changed, but it’s probably because of the shortcode patches that were added in the latest version. We’ll close the thread now.
Have a nice day.
Best regards,
IsmaelApril 22, 2019 at 2:10 am in reply to: Full-width submenu links jump past targeted content – iPad landscape orientation #1093190Hi,
Thanks for the update.
The following css code might help.
@media only screen and (max-width: 1024px) { .av_slideshow_full.avia-slideshow { min-height: calc(100vh - 50px); margin-bottom: 0; } }We noticed that the full screen slider is not occupying the height of the viewport on tablet screens. The css code should change that.
Best regards,
Ismael -
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