Hey!

I would suggest upping the memory to 128 as 64 is still somewhat low. I have no issues with it on any of my test installations but some users have still run into issues. And just to verify, you are running 2.3.2 of Enfold correct?

I’ve tagged Ismael on the topic so he has it in his queue as well.

Best regards,
Devin

Hey!

The demo isn’t on the most recent version but for all of us at support at least there are no issues with IE or Chrome resizing the logo. On your site with the same environment and browser versions I’m getting no issues with the logo resizing.

Cheers!
Devin

It looks like the memory limit is still actually 64mb which isn’t too low but a bit low. It might help if its correctly increased. How did you previously try and increase it?

Some of the data was loaded in but its stalling at some point. It isn’t essential to have the dummy data though I know it does help a lot with seeing how things were done.

If it continues to fail and you have questions on any page set up we can assist as a fill in for the missing data. The videos here may also help somewhat: https://vimeo.com/channels/aviathemes

You’ll need to access your WordPress files via FTP in that case and then download a copy of your plugins folder. Then delete the plugins either all at once or one by one from the plugins folder and see if that helps in being able to access the WordPress dashboard again.

Deleting the theme doesn’t remove your custom settings as they are saved in your database. You could login to your phpMyAdmin panel and download a sql backup of your data if you want to have a definite copy of your settings just in case but it shouldn’t be needed.

Seeing it first hand from the WordPress backend is the quickest and easiest way to offer support when the issue isn’t apparent from the front end or isn’t happening when we re-create it on our own dev installations. It isn’t abnormal and I along with the other support crew have done it a half dozen times for various topics here within the last day alone.

You may also want to try updating to 2.3.2 of the theme and definitely update WordPress to 3.6.1 because it was a security update.

Hello!

No, not that I know of. It would be set by the uploaded video file. You could overwrite it with css via something like:

#top .mejs-poster.mejs-layer {
    background: red;
    background-image: none !important;
}
#top .mejs-poster.mejs-layer img {
    display: none;
}

Then alter the values to suit. If you need to make it only effect that item you could wrap the video element in a specific custom css class or make it specific to the page. The best solution however would just be to get the image Ismael referenced back online.

Regards,
Devin

Hello!

I’m not getting the same issue when modifying the icon boxes on the site right now. The only thing I can think of is if maybe you aren’t letting the page load fully before clicking on an element to edit. But just trying to edit the page right now all changes are sticking.

Regards,
Devin

Hey!

In the top right of that menus manager area select Screen Options and you can then check the boxes for the other items to show up so you can select them.

Cheers!
Devin

Glad you were finally able to figure out what the issue was. I’ll see if we can test out installation with previously installed slides and try and clean up the process in case there are any other conflicts.

Regards,

Devin

Hi chaponnel!

Make sure you are using Enfold version 2.3.2. You can update following this video if you are not:

You should also be using WordPress version 3.6 which it sounds like you are based on the jquery version but just in case you are not, update WordPress as well.

Regards,
Devin

Hey e-conomy!

In general this is not what we help with via support. If you are unsure about how to do that you can see this topic in the WordPress codex: http://codex.wordpress.org/Moving_WordPress

And use a plugin like this to extract your database: WP MIGRATE DB

Cheers!
Devin

Hi chooseone!

Both are the same solution and are correct.

The theme removes some content like the sidebars and the socket menu when you get down to very small mobile sizes. User experience refers to the experience the user has in using the site. The content or accessibility to the menu isn’t necessarily vital when on a mobile device and a screen that small (simple is better). Not everyone agrees which is fine since there is no number one answer.

Cheers!
Devin

The documentation is *on* the layerslider section of your WordPress install. Click on Help in the top right hand corner next to Screen Options.

There is something wrong with the image of the women. Not sure if its the image encoding or the file or what but if you include it any slide that slide will not load.

It could be the same issue with the others but in any instance if I remove the photo the slideshow works. With it, it fails. So you may be able to just re-save it as a png or gif and fix the issue.

Hello silvercreekvalley!

The easiest way to do that with a WordPress site is to use: http://wordpress.org/plugins/wordpress-https/

Cheers!
Devin

Hello MHM!

At this point I would suggest to just delete the entire Enfold theme folder and then install via FTP the theme folder and then watch to make sure there are no upload errors with any of the files.

If you have any plugins active, deactivate them before installing so that there is no conflicts with plugin settings at the same time the theme is trying to activate.

Regards,
Devin