Page 418 – Support | Kriesi.at – Premium WordPress Themes

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January 23, 2019 at 2:07 pm in reply to: How to remove horizontal scroll on mobile #1057728
Yigit
Keymaster
Hi!

Please try using following code and check if that helps
```
@media only screen and (max-width: 480px) {
.elementor-section.elementor-section-stretched { overflow-x: hidden; }
}
```
As i mentioned above, this is related to Elementor

Best regards,
Yigit
January 23, 2019 at 2:04 pm in reply to: Issue with mobile view #1057726
Yigit
Keymaster
Hey Antonio,

Please add following code to Quick CSS
```
@media only screen and (max-width: 767px) {
#top #wrap_all .av_header_transparency {
    position: absolute!important;
    background: transparent;
}}
```
Best regards,
Yigit
January 23, 2019 at 2:00 pm in reply to: Theme > Child theme #1057722

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/child-theme/ and use a child theme. After installing and activating child theme, you can go to Enfold theme options > Import & Export tab and import parent theme options.
Have you made any changes on theme files?

Best regards,
Yigit

January 23, 2019 at 1:59 pm in reply to: Adding custom icons #1057721

Yigit
Keymaster

Hey Ann,

Glad you figured it out and thanks for sharing your solution :)
Let us know if you have any other questions or issues!

Regards,
Yigit

January 23, 2019 at 1:57 pm in reply to: Black line on bottom of pricing table #1057716
Yigit
Keymaster
Hi,

Please try using the code as following
```
.pricing-table>li { border: none!important; }
```
If that does not help, please share a link of your page so we can look into it :)

Cheers!
Yigit
January 23, 2019 at 1:57 pm in reply to: Enfold theme #1057715

Yigit
Keymaster

Hey Nathan!

Thanks for contacting us!

Yes, it would however you would need to update Enfold to the latest version 4.5.2.

You can register to our support forum – https://kriesi.at/support/register/ and then refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ to update Enfold to the latest version manually.

Best regards,
Yigit

January 23, 2019 at 1:55 pm in reply to: How to remove horizontal scroll on mobile #1057712
Yigit
Keymaster
Hey DROR,

That seems to be related to Elementor. Please try adding following code to Quick CSS
```
.elementor-section.elementor-section-stretched { width: 100%!important; }
```
Best regards,
Yigit
January 23, 2019 at 1:51 pm in reply to: Smaller zip file #1057709

Yigit
Keymaster

Hey Kate,

Thanks for contacting us!

You can refer to this post and increase max upload size and you should not experience any issues installing the theme after that :)

Regards,
Yigit

January 23, 2019 at 1:50 pm in reply to: enfold #1057708

Yigit
Keymaster

Hi,

Please try the following:
1. Install this plugin: https://wordpress.org/plugins/simple-image-sizes/
2. Go to Settings > Media
3. Change for example entry_without_sidebar image size (increase its width / height).
4. Regenerate the thumbnails by clicking the button at the bottom.

Best regards,
Yigit

January 23, 2019 at 1:49 pm in reply to: Urgent support question about malware in Enfold theme #1057705

Yigit
Keymaster

Hi,

Glad you figured it out! Let us know if you have any other questions or issues :)

Best regards,
Yigit

January 23, 2019 at 12:45 pm in reply to: Need to contact about Enfold theme update error #1057691

Yigit
Keymaster

Hi,

I updated your theme to the latest version 4.5.2. Please review your website.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Best regards,
Yigit

January 21, 2019 at 7:32 pm in reply to: Problem to update enfold theme #1056856

Yigit
Keymaster

Hi!

Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

Regards,
Yigit

January 21, 2019 at 7:30 pm in reply to: account settings #1056854

Yigit
Keymaster

Hey Nicole,

I have reset your forum account and replied to your email. If you need further assistance on this case, please let us know :)

Best regards,
Yigit

January 21, 2019 at 7:28 pm in reply to: login #1056853

Yigit
Keymaster

Hi,

Thanks for contacting us!

Could you please post your purchase code in private content field so we can reset your forum account?

Best regards,
Yigit

January 21, 2019 at 12:56 pm in reply to: Free Lifetime Theme Updates? #1056589

Yigit
Keymaster

Hey Myles,

Thanks for contacting us!

We have updated our way less popular themes for many years and since Enfold is our most popular theme, we will surely be updating it for many many years :)

I hope that helps! Let us know if you have any other questions!

Regards,
Yigit

January 17, 2019 at 2:50 pm in reply to: update needed #1055006

Yigit
Keymaster

Hey,

You can purchase Enfold license here :)
Cheers!
Yigit

January 16, 2019 at 3:14 pm in reply to: I have purchased but I can not find out how to send ticket to get support #1054563

Yigit
Keymaster

Hi,

It seems like only thread you started was 5 minutes ago – https://kriesi.at/support/topic/unable-to-connect-second-language-home-page-when-click-flag-in-language-switcher/. We will reply to your thread :)

Best regards,
Yigit

January 15, 2019 at 6:13 pm in reply to: Can I take one for a test drive? #1054229

Yigit
Keymaster

Hi,

Unfortunately, no. We are only able to make discount on theme for all and not able to provide discount codes as ThemeForest does not offer it yet.

Best regards,
Yigit

January 15, 2019 at 6:12 pm in reply to: ENFOLD Tweaks öffentlich einsehbar machen? #1054226

Yigit
Keymaster

Hey Birgit,

Thanks for contacting us!

That is fine, you can keep the links public :)

Best regards,
Yigit

January 15, 2019 at 5:49 pm in reply to: Themes #1054198

Yigit
Keymaster

Hey Stefan,

Thanks for your kind words and sharing your great work! Please feel free to share it on Enfold showcase thread as well – https://kriesi.at/support/topic/enfold-showcase/ :)

Best regards,
Yigit

January 15, 2019 at 5:46 pm in reply to: Mobile View Width #1054196

Yigit
Keymaster

Hi,

That would be perfect. We will keep the thread open and wait to hear from you :)

Best regards,
Yigit

January 15, 2019 at 5:46 pm in reply to: Can I take one for a test drive? #1054194

Yigit
Keymaster

Hi,

It is not preloaded however you can simply go to Enfold theme options > Demo Import and import it with a single click within a few minutes :)

Best regards,
Yigit

January 15, 2019 at 12:22 pm in reply to: need support, but don't have the purchase-key #1054080

Yigit
Keymaster

Hi Tobias,

That is true. It is always recommended to keep the theme, plugins and WordPress updated.

We will keep this thread open and wait to hear from you :)

Best regards,
Yigit

January 15, 2019 at 12:20 pm in reply to: Can I take one for a test drive? #1054079

Yigit
Keymaster

Hey,

Yes, you can read more about refund policy here – https://themeforest.net/page/customer_refund_policy :)

Cheers!
Yigit

January 15, 2019 at 11:32 am in reply to: Need support for Enfold-based website #1054062
Yigit
Keymaster
Hey Bruce,

Thanks for contacting us!

You are currently using an old version of Enfold and updating it to the latest version 4.5.2 would probably fix the issues you are having.

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit
- This reply was modified 7 years, 1 month ago by Yigit.
January 15, 2019 at 11:31 am in reply to: need support, but don't have the purchase-key #1054061

Yigit
Keymaster

Hi Tobi,

Thanks for contacting us!

You are currently using a very old version of Enfold and updating it to the latest version 4.5.2 would probably fix the issues you are having.

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

January 14, 2019 at 6:22 pm in reply to: Add "MENU" text before Hamburger menu #1053756
Yigit
Keymaster
Hey,

Please use following code instead
```
.av-hamburger strong {
    display: block;
}
```
Best regards,
Yigit
January 14, 2019 at 6:15 pm in reply to: Not A Pre Sale Question its about Guest Posting #1053747

Yigit
Keymaster

Hi Robert,

Thanks for contacting us!

We are currently not accepting guest posts however we would like to keep this thread and contact you if we change our mind :)

Cheers!
Yigit

January 14, 2019 at 6:12 pm in reply to: Mobile View Width #1053744

Yigit
Keymaster

Hey,

Welcome to our forums dear long time lurker! :)

It would be great for us if we had an access to your site. If that will not be possible, please post CSS files and we will try to reproduce the issue :)

Best regards,
Yigit

January 14, 2019 at 3:17 pm in reply to: Registration in the support forum #1053706

Yigit
Keymaster

Hi,

Thanks for the info! Please see private content field below :)

Best regards,
Yigit
Author

Posts

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