Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hi,

We have reset your forum account. Please see private content field below :)

Regards,
Yigit

Hi,

No, it is not. But i moved it to private content field anyway :)

Best regards,
Yigit

Hi,

You have following code in Quick CSS field

@media only screen and (max-width: 767px) {
.responsive #top #main {
    margin-top: 180px;
}}

Please delete it

Best regards,
Yigit

Hey,

Thanks for contacting us!

There was a typo in your email. I corrected it and regenerated your password. Please see private content field below :)

Best regards,
Yigit

Hi Thiago,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hi,

You are currently using an old version of PHP. Please contact your hosting provider and ask them to upgrade PHP version to minimum 5.4 and preferably to 7.x.

Regards,
Yigit

Hi,

You are welcome!
Thank you! We wish you Merry Christmas and happy new year! :)

Best regards,
Yigit

Hi,

I tried updating the theme from WordPress dashboard but i am getting Timeout error. Could you please post FTP logins here privately as well?
If you would prefer updating the theme yourself via FTP, please see this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

Best regards,
Yigit

Hi,

Please add following code to Functions.php file of your child theme

add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
function enfold_customization_modify_thumb_size( $size ) {
$size['widget'] = array('width'=>250, 'height'=>250);
$size['portfolio'] = array('width'=>250, 'height'=>250);
$size['entry_with_sidebar'] = array('width'=>250, 'height'=>250);
return $size;
}

Then regenerate thumbnails using this plugin – https://wordpress.org/plugins/regenerate-thumbnails/.
You can find default sizes in Functions.php file of Enfold parent theme by searching “imgSize”

Best regards,
Yigit

Hey MrPoBoi,

Could you please post FTP and WP admin logins here privately so we can see the issue?
There have been major changes on WooCommerce since that thread was active so i believe it would be the best if we checked it on your site.

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey Sarah,

Please see private content field below.

Cheers!
Yigit

Hey,

I updated Enfold on your installation. Please review your website :)

Cheers!
Yigit

Hey,

Thanks for contacting us!

You are currently using a very old version of Enfold. Updating the theme to the latest version 4.5.2 should solve the issues you are having.

Please login on ThemeForest with the account you used to purchase Enfold and update the theme via FTP – https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Please also register to our support forum – https://kriesi.at/support/register/ to receive full support.

Best regards,
Yigit