Hi!

It seems like you have added your custom CSS as following

.image-overlay:
display: none !important;
opacity: 0 !important;
}

instead of

.image-overlay {
display: none !important;
opacity: 0 !important;
}

Attached a screenshot in private content field below. Please correct it and elaborate on the changes you would like to make. Since you added HTML to your page, i did not want to adjust it as it will simply hide your image and not the overlay :)

You can simply go to Enfold theme options > Layout Builder and check “Show element options for developers” and then edit your image element, give it a custom CSS class and then use following code in Quick CSS to hide its image overlay

.your-custom-class .image-overlay { display: none !important; }

Regards,
Yigit

Hi Peter,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey Ashley,

Thanks for contacting us!

Yes, in case license is not in use, you can use it on another domain :)

I hope that helps! Let us know if you have any other questions!

Regards,
Yigit

Hi Ditte,

Thanks for contacting us!

We have reset your forum account. Please see private content field below :)

Cheers!
Yigit

• This reply was modified 6 years, 11 months ago by Yigit.

Hi,

Yes, however you still would not have access to theme files since you do not have access to ThemeForest account.

Since right click is disabled on your site, i could not check which version of the theme you are using. Which version are you currently using?

Best regards,
Yigit

Hi,

You are welcome!

Best regards,
Yigit

Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

#js_sort_items .text-sep {
    visibility: hidden;
}

Best regards,
Yigit

Hey Buko,

Thanks for contacting us!

It would be better to purchase the license on your clients ThemeForest account. Unfortunately there are many agencies/developers who purchase theme on their own account and when they no longer work with their clients, that causes inconvenience for the client. Many times clients need to re-purchase the theme on their account when manual update is necessary.

If you do not think that would be the case, you can purchase it on your account, give purchase to your client so they register to our support forum and contact us whenever they have a question or an issue and insert Personal Token into Enfold theme options so they would receive auto updates of the theme.

I hope that helps :)

Let us know if you have any other questions!

Regards,
Yigit

Hey Riki,

Thanks for contacting us!

Mentioned website is using our Enfold theme. We have no connection with website owners, therefore please try contacting them here – http://www.selfmanagedproperty.com/contact/ :)

If you would be interested in powerful, flexible and user-friendly WordPress theme to use or to offer to your clients, we would be happy to share more information about Enfold :)

Regards,
Yigit

Hi,

Please go to Enfold theme options > Demo Import and simply import Enfold 2017 demo :)

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Best regards,
Yigit

Hey Mathieu,

Thanks for contacting us and sorry to hear about the situation.

We do have old versions of Enfold however 1.8.4 is very very old and we do not seem to have that one. The oldest version we have seems to be 2.8.

Since you are going to need to work on your site, we would recommend you to update Enfold, WordPress and your plugins to the latest versions. You probably were using a very old version of WordPress as well and that is definitely not recommended as there have been many security updates.

Please also make sure you are using PHP version 5.6 or higher.

Regards,
Yigit

Hey CC-1,

Thanks for contacting us!

You can register to our support forum here – and then start a new thread under Enfold sub forum.

Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

Best regards,
Yigit

Hi,

Sorry for the late reply!

We have general troubleshooting instructions here – https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails- however contact form working on certain browsers and not working on others does not sound right. If you are using browser add-ons, maybe there was a conflict between Enfold’s contact form and those add-ons. Nevertheless, glad you found a solution :)

Regards,
Yigit

Hey,

We have informed our devs regarding this issue however we do not have a solution for it yet. Ismael has provided a workaround in this thread – https://kriesi.at/support/topic/portfolio-elements-float-into-each-other/#post-1071574. Please use that code and let us know if it does not help :)

Best regards,
Yigit

Hi,

You are welcome :)

Best regards,
Yigit