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Hi,
I searched our forums in case they contacted us but apparently they have not so unfortunately we do not have their contacts. They have not updated their Twitter account and using ours so we cannot contact them there as well. I am afraid there is not anything we can do :/
Best regards,
YigitHey,
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Best regards,
YigitHey Pieter,
Thanks for contacting us!
They are using our theme Enfold however we have no control over Enfold users websites and content therefore unfortunately there is nothing we can do :) Thanks for being kind and letting us though!
Cheers!
YigitHi,
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi Tom!
Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/. If you would like us to update the theme for you, please post FTP and WP admin logins here privately
Regards,
YigitHi,
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey,
Please enable debugging mode – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode, add your search element to your page and then copy the shortcode from debugging field below Advanced Layout Builder and paste it into HTML widget in Appearance > Widgets
Cheers!
YigitHi,
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
I wanted to check for errors in custom CSS but you do not have any custom CSS. I noticed you have two Enfold installations. Could you please delete older version and then point out the section which is not hidden on desktop?
Best regards,
YigitPlease add following code to Quick CSS
@media only screen and (max-width: 767px) and (min-width: 481px) { .responsive #top #wrap_all #team div .av_one_third.first { margin-left: 0; } .responsive #top #wrap_all #team div .av_one_third { width: 29.3%; margin-left: 6%; }}Best regards,
YigitHi,
Fullwidth elements push sidebar below them. It seems like Testimonials element is inserted inside 1/1 column element on your page so i am guessing that solved the issue.
Regarding titlebar, could you please edit your page, click “Screen options” on top right corner, check “Custom fields”, scroll down to Custom fields section and check if “header” is set to “yes”? Not really sure why but sometimes it is set to “no” and that is the reason why titlebar is hidden.
Best regards,
YigitHi,
Could you please create temporary admin logins and post them here privately so we can look into it?
We have not received such reports therefore it might be a plugin conflict :)Best regards,
YigitHey,
Thanks for contacting us!
Could you please create a temporary admin login and post it here privately so we can look into it?
Regards,
YigitHey,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/. If you would like us to update the theme for you, please post FTP and WP admin logins here privately :)
Cheers!
YigitHi,
You can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)
Best regards,
YigitHi,
I updated Enfold to the latest version. Please review your website :)
@DigitalEssence thanks for your help!Best regards,
YigitHi,
No, when using ALB to create your posts you would need to add each element to your post manually including image, comments, social share buttons etc. Featured image you upload is being used on blog overview page but it is not displayed in single posts.
Currently ALB does not have author box element.
You can edit your pages, posts and choose to hide titlebar, display only title, display only breadcrumbs or display both.
Cheers!
YigitHey DigitalEssence,
Please change following code
.homepage-post-colour-section .blog-post-block .av_one_third { margin: 5px; }to following one
.homepage-post-colour-section .blog-post-block .av_one_third { margin: 5px; width: 32.4%; } .homepage-post-colour-section .blog-post-block .av_one_third:last-child { margin-right: 0; } @media only screen and (max-width: 1300px) { .homepage-post-colour-section .blog-post-block .av_one_third { width: 32%; }}Best regards,
YigitHey Jeffrey,
You can save your whole page as template as well and then load it on another pages – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#templates.
Solution @wealthyone posted would work in a similar way. You would simply need to copy shortcodes from debugging area from one page and paste it in other pages. But loading templates would be more convenient in my opinion :)
@wealthyone Thanks for your help!Best regards,
YigitHey Jeffrey,
Using Advanced Layout Builder it is possible to save pages or elements as templates and load them on different pages – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#templates
Shall we mark this thread as resolved?
Regards,
YigitHey!
I went to Enfold theme options > Advanced Styling and edited “Small bar above Main Menu” and set background color to black and font color to white. Please review your website :)
Cheers!
Yigit
