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Hi I am having an issue. I can no longer load pages created in ALB – I just get the loading gif across all pages.
Plus if I try and save preferences I get “Saving didn’t work. Please reload the page and try again.” – which doesn’t work.
It’s happening on two sites where I am using Enfold.
I have tried turning off all plug-ins but that doesn’t work.
Any ideas?
Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
YigitMorning Yigit
I’ve got the host looking at it too and they’ve made some progress with ALB – although really slow. Still problems with Theme preferences not saving. They know about that too. Any thoughts on what it could be?
Dominic
It appears it was a server issue. The host had to “whitelist rule IDs” to get this to work! Thanks for your help.
Dominic
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