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Hi!
I got a website programmed by an agency. Since half a year i manage it on my own.I noticed, that the enfold theme does not update on my page – i still run an old version.
Do I need to purchase a new license because the information about the user who purchased the theme once is not filled?
Hi Tom,
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitThis reply has been marked as private.Hi,
Yes, however you still would not have access to theme files since you do not have access to ThemeForest account.
Since right click is disabled on your site, i could not check which version of the theme you are using. Which version are you currently using?
Best regards,
YigitHi Yigit,
WP says: “Your current Theme Version Number is 3.8.4”
Thank you so much for your Help!Tom
Hi,
I updated Enfold to the latest version 4.5.5. Since you were using a very old version, you might need to adjust the options in Enfold theme options. Backup of the theme version you were using is located inside /wp-content/uploads folder
Best regards,
YigitHi Yigit. Thank you very much for your support. I also got the token for the theme as you supposed how we could manage the migration.
Is there a chance to migrate the license with it finally?
Thanks,
Tom
Hi Tom,
Please insert your Personal Token into Enfold theme options > Theme Update – https://kriesi.at/documentation/enfold/theme-registration/
And see private content field below for your credentials :)
Best regards,
YigitHi Yigit. I tryed to insert the token and got the following Message:
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Your username: poxruc02
E-Mail could not be accessed (needed for your information only)
Following errors occured:Purchases: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
Purchases: A problem occured accessing your purchases. Unable to check for updates.Hi,
Please make sure you have checked all required permissions – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5 and try again.
Best regards,
Yigit
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