Page 398 – Support | Kriesi.at – Premium WordPress Themes

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Author

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April 30, 2019 at 11:22 pm in reply to: Deleted user account #1095963

Yigit
Keymaster

Hey Michael,

Thanks for contacting us!

I searched our database however email address you shared does not exist. Have you used another email?

I also checked your purchase code and it is not registered as well. If you would like to create a new account, you can register to our support forum using your purchase code here – and then start a new thread under Enfold sub forum.

Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

Best regards,
Yigit

April 30, 2019 at 9:02 pm in reply to: entypo-fontello.woff not found #1095929

Yigit
Keymaster

Hi,

I updated web.config by referring to this post – https://hotcakescommerce.zendesk.com/hc/en-us/articles/210926903-HTTP-404-Not-Found-Error-with-woff-or-woff2-Font-Files and it helped. Please review your website.

Regards,
Yigit

April 30, 2019 at 8:37 pm in reply to: Fatal error when trying to activate freshly uploaded enfold #1095918

Yigit
Keymaster

Hi,

Thanks for contacting us!

Could you please contact your hosting provider and ask them to upgrade PHP version to minimum 5.6 and preferably 7.2? It seems like you are currently using an older version of PHP and upgrading it should solve the issue.

Best regards,
Yigit

April 30, 2019 at 8:29 pm in reply to: Layout Crash after updated to WP 5.1.1 #1095907

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 30, 2019 at 8:28 pm in reply to: Different font in firefox #1095904
Yigit
Keymaster
Hey Michaela,

Please try adding following code to Quick CSS in Enfold theme options > General Styling tab
```
#top #header .av-main-nav > li > a {
    -moz-osx-font-smoothing: grayscale;
}
```
Best regards,
Yigit
April 30, 2019 at 8:21 pm in reply to: Update Failed: Download failed. A valid URL was not provided #1095893

Yigit
Keymaster

Hi,

Your PHP version was 5.4. I set it to 7.2 and that fixed the issue. Please review your website now.

Best regards,
Yigit

April 30, 2019 at 8:12 pm in reply to: Search Bar Button Animation #1095876

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#load-shortcodejs-from-child-theme-folder

Best regards,
Yigit

April 30, 2019 at 8:09 pm in reply to: entypo-fontello.woff not found #1095870

Yigit
Keymaster

Hi,

Could you please post FTP and WP admin logins here privately so we can look into it?

Best regards,
Yigit

April 30, 2019 at 8:03 pm in reply to: Column text on desktop #1095860

Yigit
Keymaster

Hi,

Could you please post a screenshot and show the issue? I checked your website and it looks fine on my end. Please see attached screenshot in private content field :)

Best regards,
Yigit

April 30, 2019 at 8:01 pm in reply to: Layout Crash after updated to WP 5.1.1 #1095857

Yigit
Keymaster

Hi,

It looks fine on my end. Please make sure to flush browser cache and refresh your page a few times.

Best regards,
Yigit

April 30, 2019 at 8:00 pm in reply to: Has my subscription to enfold support expired? #1095853

Yigit
Keymaster

Hi,

Yes, i do but i think you have not seen my message. Please open this thread in your browser to see private content :)

Best regards,
Yigit

April 30, 2019 at 7:57 pm in reply to: purchase code #1095847

Yigit
Keymaster

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

April 30, 2019 at 3:22 pm in reply to: Layout Crash after updated to WP 5.1.1 #1095797

Yigit
Keymaster

Hi,

I went to Enfold theme options > General Layout > Dimensions and set container width to 1310px. It was set to 0px :)
Please review your website and let us know if you need further assistance!

Best regards,
Yigit

April 30, 2019 at 3:18 pm in reply to: Icon List Titles #1095795

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 30, 2019 at 3:07 pm in reply to: Overlapping issue in main menu #1095789
Yigit
Keymaster
Hey Nick,

Please try adding following code to Quick CSS
```
.zoomContainer {
    z-index: 499;
}
```
and change your existing code to following
```
.alg-wc-wl-thumb-btn-abs{
z-index:500;
}
```
Best regards,
Yigit
April 30, 2019 at 2:59 pm in reply to: Icon List Titles #1095782
Yigit
Keymaster
Hey,

It seems like you have following custom CSS code in Enfold theme options > General Styling > Quick CSS field
```
.avia-icon-list .av-iconlist-empty .iconlist_title {
    margin-top: 17px;
}
```
Please change it to following
```
.avia-icon-list .av-iconlist-empty .iconlist_title {
    margin-top: 10px;
}
```
Best regards,
Yigit
April 30, 2019 at 2:57 pm in reply to: purchase code #1095780

Yigit
Keymaster

Hi,

Thanks for contacting us!

Issue seems to be related to block editor/Gutenberg. The latest version of Enfold enables you to disable it from Enfold theme options but since you do not have an access to updated version of the theme, we would recommend you to install this plugin – https://wordpress.org/plugins/disable-block-editor/ to edit your page.

I hope that helps!

Best regards,
Yigit

April 30, 2019 at 2:48 pm in reply to: Purchase Code – Private Token Issue #1095778

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please login to our support forum and refer to this post – https://kriesi.at/documentation/enfold/theme-registration/.
I checked your email and purchase code and it seems like you are already registered to our support forum so if you do not remember your password, please change it here – https://kriesi.at/support/register/?action=lost_pw

Regards,
Yigit

April 30, 2019 at 2:45 pm in reply to: Problems registrering #1095776

Yigit
Keymaster

Hi,

Thanks for contacting us!

We have updated your profile. Please see private content field below for your credentials

Cheers!
Yigit

April 30, 2019 at 2:44 pm in reply to: Has my subscription to enfold support expired? #1095775

Yigit
Keymaster

Hi Sacha,

Please see private content field below :)

Cheers!
Yigit

April 30, 2019 at 10:33 am in reply to: Polylang RTL/LTR #1095693

Yigit
Keymaster

Hi,

@capuchin You are welcome! Glad it works :)
We will keep the thread open and wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread under Enfold sub forum :)

Best regards,
Yigit

April 30, 2019 at 10:32 am in reply to: Not Customizable Breadcrumbs in Portfolio #1095691

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 29, 2019 at 7:40 pm in reply to: FTP Login Credentials, GMS Back Up Folder and Database Back Up Folder #1095458

Yigit
Keymaster

Hey,

We have updated the theme to the latest version for you. Theme is compatible with PHP 7.2.

Please review your website and let us know if you have any other questions or issues :)

Best regards,
Yigit

April 29, 2019 at 7:07 pm in reply to: Unusable theme #1095436

Yigit
Keymaster

Hi Maurizio,

Sorry to hear about that. If you change your mind and would like our assistance, please let us know and we will gladly try to help :)

Cheers!
Yigit

April 29, 2019 at 7:04 pm in reply to: Superfly Menu shortcode #1095433

Yigit
Keymaster

Hi,

I installed the beta version on your website however that did not help. I will ask our devs to look into it. Please kindly wait to hear from them :)

@Wiseguyver Could you please start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it?

Best regards,
Yigit

April 29, 2019 at 6:34 pm in reply to: "File merging and compression for CSS" feature not working in Enfold Theme 4.5.5 #1095417

Yigit
Keymaster

Hi,

Fix will be included in upcoming version of Enfold :)
Let us know if you have any other questions or issues!

Best regards,
Yigit

April 29, 2019 at 6:33 pm in reply to: Not Customizable Breadcrumbs in Portfolio #1095416
Yigit
Keymaster
Hi,

Yes, please use following code instead
```
.single-portfolio .title_container {
    display: none;
}
```
Best regards,
Yigit
April 29, 2019 at 6:18 pm in reply to: Enfold Issues #1095406

Yigit
Keymaster

Hi,

You are welcome, we are always happy to help! Wish it was not complicated so we could have helped quicker :)

I am marking this thread as resolved. If you have any other questions, please feel free to contact us again!

Best regards,
Yigit

April 29, 2019 at 5:27 pm in reply to: Div. error enfold 4.5.5 #1095351

Yigit
Keymaster

Hi Pete,

Upcoming version of Enfold will include the fix :)
Closing this thread. Let us know if you have any other questions or issues!

Best regards,
Yigit

April 29, 2019 at 5:04 pm in reply to: Child theme not work #1095336

Yigit
Keymaster

Hi,

Could you please post FTP and WP admin logins here privately so we can look into it?

Regards,
Yigit
Author

Posts

Viewing 30 posts - 11,911 through 11,940 (of 82,585 total)

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