Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1095014
    Nicola Gragert
    Guest

    For some time now I can not make an update on my theme anymore. I have the license for the theme (attached), but I did not buy it with my own account. How can I get a new API – how can I update the theme as usual? Thanks for your help!

    #1095328

    Hey,

    Thanks for contacting us!

    I checked your purchase code and it is not registered yet so please go to – https://kriesi.at/support/register/ and register to our support forum.
    Also, please request the latest version of the theme from the person who purchased the theme for you and ask them to create a Personal Token for you so you can receive auto updates. After registering and logging in, please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.6.

    Cheers!
    Yigit

    #1098993
    Nicola Gragert
    Guest
    This reply has been marked as private.
    #1099276

    Hi,

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer. If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

    #1099277
    Nicola Gragert
    Guest
    This reply has been marked as private.
    #1099307

    Hi Nicola,

    I checked your website on my iphone and i am able to navigate to Datenschutz and Impressum pages. For Contact page, please go to Enfold theme options > Main Menu > Burger/Mobile Menu and make sure to create clones in “Clone title menu items to submenu”

    Best regards,
    Yigit

    #1106283
    Nicola Gragert
    Guest
    This reply has been marked as private.
    #1106297

    Hi,

    Thanks for the info. We have updated your forum account. You can find your credentials in private content field below.

    Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/ and generate a Personal Token and insert it in Enfold theme options :)

    Best regards,
    Yigit

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.