Hi,

Have you referred to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb? After adding the code to functions.php file of your child theme and adding the file inside /shortcodes/ folder on your child theme should work.

Best regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer. If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hi,

Glad we could help! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

It seems like issue was not reported. We will report it to our devs. For the time being, please add following code to bottom of Functions.php file in Appearance > Editor

add_filter('avia_social_share_title','av_translate_social_share_title');
function av_translate_social_share_title() {
	if (get_locale() == 'de_DE') {
    return "Share this entry text in German";
	}
}

Please make sure to change language code ‘de_DE’ to match your language

Best regards,
Yigit

Hi,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi Clarenbach,

Thanks for contacting us!

That usually happens when you have an error in your custom CSS code. Please make sure that is not the case. This website could be helpful – http://csslint.net/

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Regards,
Yigit

Hey Brian,

Thanks for contacting us!

You can find legal and contact information here – https://kriesi.at/legal-information

We have deleted your account attached to your email. In case you would like to register to our support forum in future, you can simply use the same purchase code you used for that account.

Regards,
Yigit

Hey!

@nationalintel – I replied to your thread here – https://kriesi.at/support/topic/virus-in-enfold-with-avia-layout-framework/
Let us continue there.

Regards,
Yigit

Hi,

First of all, please calm down :)

We make sure Enfold is as secure as possible. Since none of other users reported such issue, i believe you are misidentifying the issue.

Could you please elaborate on the issue you are having? Do sections disappear when you update the page?

Also, login credentials you shared are not working. Please check them once again.

Edit: I attached a screenshot in private content field to show how your page looks on my end

Regards,
Yigit

• This reply was modified 6 years, 9 months ago by Yigit.

Hey,

Thanks for contacting us!

Unfortunately such customization would be out of the scope of our support as it would require major modification on testimonials element. Please consider to hire a freelance developer for such task.

Best regards,
Yigit

Hey Richard,

Thanks for contacting us!

They are using our Enfold theme. You can purchase it here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi

Let us know if you have any other questions! :)

Cheers!
Yigit

Hi Michael,

Alright!
If you would like to keep the information on your other account, we can simply keep it. We do not delete accounts unless users request it.
If you decide to use your other license on a website and to give that purchase code to one of your clients, then we are going to need to delete the account to free the purchase code :)

And thanks for your kind words! We always appreciate loyal Enfold users and try to improve the theme with each update to show our appreciation :)

Best regards,
Yigit

Hi,

@mynick You are definitely on the right track, your website looks great!

Best regards,
Yigit

Hi,

Sure! You can start new threads here – https://kriesi.at/support/forum/enfold/#new-post

Best regards,
Yigit

Hey!

Could you please start a thread under Enfold sub forum, elaborate on the issue you are having and attach WP admin logins in private content field so we can look into it? :)

Best regards,
Yigit