Hi Roberto,

Thanks for contacting us!

It seems like in your case a single license would suffice.

Let us know if you have any other questions :)

Best regards,
Yigit

Hi Roberto,

Thanks for contacting us!

Answers to your questions below:
1- Some developers purchase the license for their customers. We recommend developers who work this way to to give purchase code to their clients (so you can register to our support forum and start a thread whenever you have a question or an issue) and register the theme (so you can receive future updates from WordPress dashboard and can update the theme with a few clicks). Your theme is currently not registered. If you can contact your previous developer, please ask them to give you your purchase code and a Personal Token – https://kriesi.at/documentation/enfold/theme-registration/ so you can update the theme and contact us whenever you need however this way you still will not have access to theme files. That is why Rikard recommended you to purchase a license as licenses are tied to Envato/ThemeForest accounts used when purchasing the theme.

2- No, but since they have not shared your purchase code with you and that we only provide support to our registered users which requires a purchase code, we are currently unable to provide you support.

3- Since your theme is not registered, we cannot really comment on that however you should have access to all features but only miss updates and support.

4- You would need to compare files to see if they are modified however if your developer can provide you a Personal Token, you can simply insert it in Enfold theme options and update the theme and that would overwrite all theme files.

5- Each domain requires a new license except for following cases:
– You have 2 installations on subdomains such as site1.domain.com & site2.domain.com
– You have created separate installations for different languages such as domain.fr & domain.co.uk

I am not 100% sure if that is possible, but if your previous developer can send you a copy of the license, you can contact Envato support and ask them if it would be possible to transfer the license to your account – https://themeforest.net/licenses/terms/regular.

I hope that helps! Let us know if you have any other questions :)

Regards,
Yigit

Hi,

Thanks for contacting us!

Enfold has a fixed price of $59. There is no page limit. You can have a single page or hundreds of pages depending on your needs however price of theme does not change as you can make the simplest website as well as most complicated ones using Enfold :)

I hope that helps! Let us know if you have any other questions!

Cheers!
Yigit

Merhabalar Orkun :)

Thanks for contacting us!

Each domain requires a separate license therefore answer is no. You would need additional license for your second site.
You can use the same license on 2 sites only with following conditions:
– You install them on subdomain such as site1.domain.com & site2.domain.com
– You set up 2 separate installations for languages such as domain.com & domain.com.tr

I hope that helps! Let us know if you have any other questions :)

Regards,
Yigit

Hi,

Please use “Enfold Child Instagram (Smash Balloon)” widget instead. Widget and ALB element should show up after you activate the plugin – https://imgur.com/a/G3Ml3if :)

Best regards,
Yigit

Hi,

Have you installed and activated Smash Balloon Social Photo Feed plugin – https://wordpress.org/plugins/instagram-feed/?
If you have, have you authenticated your account in plugin settings?

If your answer is yes to questions above, you should be able to insert widget or use the element in Plugin Additions tab of ALB.

Best regards,
Yigit

Hi,

Could you please post FTP logins here privately as well?
Also, please contact your hosting provider and ask them to increase “Max_input_time” to “60”? It currently seems to be set to “-1”.

Regards,
Yigit

Hey,

Thanks for contacting us!

Could you please check your login link once again? It did not load on my end.

Also, please point out the style you would like to use :)

Best regards,
Yigit

Hey,

1- I have added Spotify icon for you. Please review your website

2- Could you please firstly update Enfold to the latest version 4.7.4 – https://kriesi.at/documentation/enfold/theme-update/

Cheers!
Yigit

Hi,

Glad Victoria could help! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

Sorry for the late reply!

Could you please try increasing memory limit to 256M? It is currently 128M. You can contact your hosting providers and they can increase the limit for you. Also, have they made sure that you are running new version of cURL library and that there is no firewall or mod_security etc. blocking cURL requests?

Best regards,
Yigit

Hi Chriss,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-. If it does not help, please post a link of your website so we can look into it :)

Cheers!
Yigit

Hey JBley,

Please refer to this post- https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options. After that you should receive the update from WordPress dashboard :)

Best regards,
Yigit

Hi,

@EZWebdesign thanks for the heads up! Typo will be fixed in upcoming version :)

Thanks for your ongoing contributions guys! Stay safe!

Best regards,
Yigit

Hi,

Each domain requires a new license. However if you are not going to be using your current license on any site, then you can use the same license for the other site :)

Best regards,
Yigit