Page 301 – Support | Kriesi.at – Premium WordPress Themes

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March 30, 2020 at 1:05 pm in reply to: Could I get a refund? #1199057

Yigit
Keymaster

Hi Sam,

Thanks for contacting us!

Since purchase and download processes are managed by Envato, you should initiate refund request through them – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Regards,
Yigit

March 30, 2020 at 1:03 pm in reply to: Using 2 website #1199056

Yigit
Keymaster

Merhabalar Orkun :)

Thanks for contacting us!

Each domain requires a separate license therefore answer is no. You would need additional license for your second site.
You can use the same license on 2 sites only with following conditions:
– You install them on subdomain such as site1.domain.com & site2.domain.com
– You set up 2 separate installations for languages such as domain.com & domain.com.tr

I hope that helps! Let us know if you have any other questions :)

Regards,
Yigit

March 30, 2020 at 10:36 am in reply to: Header: Transparent Background-Color on Scroll #1199034

Yigit
Keymaster

Hi Frank,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 28, 2020 at 11:51 am in reply to: Instagram widget error return invalid data #1198545

Yigit
Keymaster

Hi,

Please use “Enfold Child Instagram (Smash Balloon)” widget instead. Widget and ALB element should show up after you activate the plugin – https://imgur.com/a/G3Ml3if :)

Best regards,
Yigit

March 28, 2020 at 11:09 am in reply to: change style of default post sharing icons #1198541
Yigit
Keymaster
Hi,

I added following code to Style.css file as well
```
.av-share-box { float: left; }
```
Please review your website :)

Best regards,
Yigit
March 28, 2020 at 11:04 am in reply to: Instagram widget error return invalid data #1198540

Yigit
Keymaster

Hi,

Have you installed and activated Smash Balloon Social Photo Feed plugin – https://wordpress.org/plugins/instagram-feed/?
If you have, have you authenticated your account in plugin settings?

If your answer is yes to questions above, you should be able to insert widget or use the element in Plugin Additions tab of ALB.

Best regards,
Yigit

March 28, 2020 at 10:54 am in reply to: Enfold Child #1198538

Yigit
Keymaster

Hi,

Thanks for contacting us!

You can find pre-built Enfold child theme here – https://kriesi.at/documentation/enfold/child-theme/ :)

Best regards,
Yigit

March 28, 2020 at 10:51 am in reply to: Error when updating #1198537

Yigit
Keymaster

Hi,

Could you please post FTP logins here privately as well?
Also, please contact your hosting provider and ask them to increase “Max_input_time” to “60”? It currently seems to be set to “-1”.

Regards,
Yigit

March 27, 2020 at 9:40 pm in reply to: change style of default post sharing icons #1198444

Yigit
Keymaster

Hi,

I have updated the code in Style.css file of your child theme. Please review your website :)

Best regards,
Yigit

March 27, 2020 at 7:38 pm in reply to: change style of default post sharing icons #1198406

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please check your login link once again? It did not load on my end.

Also, please point out the style you would like to use :)

Best regards,
Yigit

March 27, 2020 at 7:25 pm in reply to: Using a Licence from a closed Website for another one #1198405

Yigit
Keymaster

Hi Tina,

Thanks for contacting us!

Yes, as long as license is not installed on a live site, you can use it on another site :)

Regards and stay healthy!
Yigit

March 27, 2020 at 7:23 pm in reply to: Ad spotify social icon #1198404

Yigit
Keymaster

Hey,

1- I have added Spotify icon for you. Please review your website

2- Could you please firstly update Enfold to the latest version 4.7.4 – https://kriesi.at/documentation/enfold/theme-update/

Cheers!
Yigit

March 27, 2020 at 7:15 pm in reply to: Header Background-Color Change on Scroll #1198402

Yigit
Keymaster

Hi,

@Guenni007 Thanks for your help :)

Best regards,
Yigit

March 27, 2020 at 7:15 pm in reply to: Gutenbeg and Enfold Full width #1198400

Yigit
Keymaster

Hi,

Glad Victoria could help! Let us know if you have any other questions or issues :)

Best regards,
Yigit

March 27, 2020 at 5:32 pm in reply to: remove picture number #1198381

Yigit
Keymaster

Hi,

After making the changes, have you flushed cache and refreshed your page a few times? If you have and that did not help, please create a temporary admin logins and post them here privately so we can apply the changes for you.

And if this screenshot is not the change you would like to make, please post a screenshot and show it so we can make sure we are on the same page. You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)

Best regards,
Yigit

March 27, 2020 at 5:30 pm in reply to: Enfold theme often crashes and makes over 200 requests #1198380

Yigit
Keymaster

Hi,

Sorry for the late reply!

Could you please try increasing memory limit to 256M? It is currently 128M. You can contact your hosting providers and they can increase the limit for you. Also, have they made sure that you are running new version of cURL library and that there is no firewall or mod_security etc. blocking cURL requests?

Best regards,
Yigit

March 27, 2020 at 3:51 pm in reply to: Header: Transparent Background-Color on Scroll #1198363
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
.header_color .header_bg {
    background-color: transparent;
}
```
Best regards,
Yigit
March 27, 2020 at 3:46 pm in reply to: No social icons? – FIX #1198362

Yigit
Keymaster

Hi Chriss,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-. If it does not help, please post a link of your website so we can look into it :)

Cheers!
Yigit

March 27, 2020 at 3:44 pm in reply to: remove picture number #1198361

Yigit
Keymaster

Hey,

Please refer to this post – https://kriesi.at/documentation/enfold/image/#remove-image-alt-title-on-hover :)

Best regards,
Yigit

March 27, 2020 at 3:43 pm in reply to: ThemeForest Update available for 'Enfold – Responsive Multi-Purpose Theme' #1198360

Yigit
Keymaster

Hey JBley,

Please refer to this post- https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options. After that you should receive the update from WordPress dashboard :)

Best regards,
Yigit

March 27, 2020 at 3:41 pm in reply to: Mail sent from contact form does not arrive #1198359

Yigit
Keymaster

Hi Tom,

You are welcome!

Please check out this video – https://www.youtube.com/watch?v=tbvxFW4UJdU :)

Best regards,
Yigit

March 27, 2020 at 2:38 pm in reply to: Please contribute and translate Enfold #1198349

Yigit
Keymaster

Hi,

@EZWebdesign thanks for the heads up! Typo will be fixed in upcoming version :)

Thanks for your ongoing contributions guys! Stay safe!

Best regards,
Yigit

March 27, 2020 at 2:12 pm in reply to: Mail sent from contact form does not arrive #1198341
Yigit
Keymaster
Hi,

I have edited functions.php file on your installation and added the code
```
add_theme_support( "avia_recaptcha_show_legal_information" );
```
Then, I went to Enfold theme options > Google Services > Google Legal Information and chose to display badge.

You can find related section on our docs here – https://kriesi.at/documentation/enfold/contact-form/#display-default-google-captcha-badge

Please review your website :)

Best regards,
Yigit
March 27, 2020 at 2:07 pm in reply to: Contact information in the header #1198340

Yigit
Keymaster

Hi,

Each domain requires a new license. However if you are not going to be using your current license on any site, then you can use the same license for the other site :)

Best regards,
Yigit

March 27, 2020 at 2:06 pm in reply to: Translation Team #1198339

Yigit
Keymaster

Hi,

I already have your email in my notes but we have not released any beta versions for this release therefore I could not provide you a copy. Sorry about that!

Best regards,
Yigit

March 27, 2020 at 11:47 am in reply to: license #1198301

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

March 27, 2020 at 11:02 am in reply to: Header and sidebar #1198287

Yigit
Keymaster

Hi,

I think plugin should work fine. Could you please contact plugin author and ask them if plugin is still compatible with Enfold 4.7.3?

Best regards,
Yigit

March 27, 2020 at 10:53 am in reply to: Mail sent from contact form does not arrive #1198285

Yigit
Keymaster

Hi,

Please see this section – https://kriesi.at/documentation/enfold/contact-form/#toggle-id-20.
You can simply generate keys for V2, insert them in Enfold theme options, then generate keys for V3 and insert them in theme options as well. After validating your keys, you can edit your element and choose to use V3 with V2 fallback instead of Enfold numeric captcha :)

Best regards,
Yigit

March 27, 2020 at 10:47 am in reply to: Changing Top Nav bar link link hover font colors #1198284

Yigit
Keymaster

Hi,

Please go to Appearance > Editor and navigate to /enfold/includes/admin/ folder and edit “register-backend-advanced-styles.php” file and replace the content with this one – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_7_3/register-backend-advanced-styles.php

After updating the file, please save Enfold theme options. This fix will be included in upcoming version :)

Best regards,
Yigit

March 27, 2020 at 10:44 am in reply to: Trouble Editing Website #1198283

Yigit
Keymaster

Hey,

Thanks for contacting us!

It seems like you have changed theme name, I am not sure if you have changed version number as well but if you have not, you are using a very old version 2.4. Updating the theme to the latest version 4.7.3 would fix the issue you are having – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp.

I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cannot get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit
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Posts

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