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Hi,
Thanks for the update.
The opacity is not adjusting properly on click but I’m not sure why. You can add this css code to fix that issue temporarily.
.avia-search-tooltip.avia-tt { opacity: 1 !important; }Are there any other issue that you notice aside from this?
Best regards,
IsmaelMay 7, 2019 at 5:34 am in reply to: Full-width submenu links jump past targeted content – iPad landscape orientation #1097934Hi,
We would like to apologize for the late response.
We disabled the header transparency on tablet view by adding the following css code. The anchor now lands above or scrolls to the corresponding sections properly.
@media only screen and (max-width: 1024px) and (min-width: 768px) { .responsive.html_mobile_menu_tablet #top #wrap_all #header { position: relative; width: 100%; float: none; height: auto; margin: 0 !important; opacity: 1; min-height: 0; } #top .av_header_glassy.av_header_transparency .header_bg { background-color: #fff; opacity: 0.1; filter: alpha(opacity=10); } #top .av_header_glassy.av_header_transparency #header_main { background-color: #ffffff; } #top .av-submenu-container.av-sticky-submenu { position: absolute !important; } }Best regards,
IsmaelHi,
Please open a new ticket or thread because this one is getting a bit too long. We will continue there.
Did you regenerate the thumbnails after adding the snippet that we provided previously? The theme didn’t generate that thumbnail size as you can see in the following list. It’s a list of thumbnails generated by the theme. As you may notice, 340x540px isn’t one of them.
$avia_config['imgSize']['shop_thumbnail'] = array('width'=>120, 'height'=>120); $avia_config['imgSize']['shop_catalog'] = array('width'=>450, 'height'=>450); $avia_config['imgSize']['shop_single'] = array('width'=>450, 'height'=>999, 'crop' => false); $avia_config['imgSize']['widget'] = array('width'=>36, 'height'=>36); // small preview pics eg sidebar news $avia_config['imgSize']['square'] = array('width'=>180, 'height'=>180); // small image for blogs $avia_config['imgSize']['featured'] = array('width'=>1500, 'height'=>430 ); // images for fullsize pages and fullsize slider $avia_config['imgSize']['featured_large'] = array('width'=>1500, 'height'=>630 ); // images for fullsize pages and fullsize slider $avia_config['imgSize']['extra_large'] = array('width'=>1500, 'height'=>1500 , 'crop' => false); // images for fullscrren slider $avia_config['imgSize']['portfolio'] = array('width'=>495, 'height'=>400 ); // images for portfolio entries (2,3 column) $avia_config['imgSize']['portfolio_small'] = array('width'=>260, 'height'=>185 ); // images for portfolio 4 columns $avia_config['imgSize']['gallery'] = array('width'=>845, 'height'=>684 ); // images for portfolio entries (2,3 column) $avia_config['imgSize']['magazine'] = array('width'=>710, 'height'=>375 ); // images for magazines $avia_config['imgSize']['masonry'] = array('width'=>705, 'height'=>705 , 'crop' => false); // images for fullscreen masonry $avia_config['imgSize']['entry_with_sidebar'] = array('width'=>845, 'height'=>321); // big images for blog and page entries $avia_config['imgSize']['entry_without_sidebar']= array('width'=>1210, 'height'=>423 ); // images for fullsize pages and fullsize slider $avia_config['imgSize'] = apply_filters('avf_modify_thumb_size', $avia_config['imgSize']);We will close this thread now. Let’s continue in your own thread.
Best regards,
IsmaelHi,
Alright. Can we access the dashboard? Please provide the login details in the private field.
Best regards,
IsmaelHi,
Thanks for the update.
We just noticed that it’s an item from a custom post type. Please add this filter in the functions.php file to include the “tours” in the list of the builder’s supported post types.
function avf_alb_supported_post_types_mod( array $supported_post_types ) { $supported_post_types[] = 'tours'; return $supported_post_types; } add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);After adding that code, edit the tours items and update them.
Best regards,
IsmaelMay 7, 2019 at 4:53 am in reply to: Blog masonry mouse over white overlay effect not working #1097922Hi,
Thanks for the update.
That particular element doesn’t contain a “white overlay” option. You need to use the “Blog Posts” element if you want the same effect from the demo.
// https://kriesi.at/themes/enfold-2017/blog/blog-default/
Set the Blog Layout settings to “Grid Layout”.
Best regards,
IsmaelMay 7, 2019 at 4:50 am in reply to: Draft preview is showing the first version of a page but not changes #1097920Hi,
Thanks for the update.
@octech: We set the editor back to Gutenberg and updated the “Basura Elementos” page. We can’t reproduce the issue any longer. The block editor is probably detecting an old shortcode block. Is this initially created with the block editor? (see private field)
@twitchdevelopment: We will release beta version of the latest patch and try to fix these kind of issues, but this one seems to be intermittent. It doesn’t happen regularly, so it’s quite difficult to debug. We do know that the block validation only appears when Gutenberg is enabled and if there is an existing block inside the editor. Please try to add some elements in the page, then update it once or twice.
Best regards,
IsmaelMay 7, 2019 at 4:43 am in reply to: Enfold front page not loading properly on Android or Iphone #1097916Hi,
Thanks for the update.
What is the actual model of that device? Can you scroll down the page and see the footer?
Best regards,
IsmaelHi,
Thanks for the update.
You can add this css code to push the fieldset to the right of the container.
.chimpy.avia-mailchimp-form fieldset { position: relative; left: 145px; }Adjust the value as needed. You may need to add a few css media queries to adjust the left position on smaller screens.
Best regards,
IsmaelHi,
Thanks for the update.
This css code should remove that gap on tablet view.
@media only screen and (max-width: 989px) { .responsive #top #wrap_all .flex_column.av-break-at-tablet, .responsive #top #wrap_all .av-break-at-tablet .flex_cell { margin: 0; margin-bottom: 0; width: 100%; display: block; } }Just add it in the Quick CSS field. Don’t forget to toggle the Performance > File Compression settings afterwards.
Best regards,
IsmaelHi,
@werner: We need access to the site. Please open a new ticket and the provide the necessary details in the private field. We’ll close this one for now.
Best regards,
IsmaelHi,
Thanks for the update.
We can’t access the site using the login credentials above. Please provide another account or generate another token.
Best regards,
IsmaelHi,
Thanks for the update.
The menu is displaying properly on our end. Is this fixed? We disabled the file compression from the Enfold > Performance panel temporarily. Please enable it back once you’re done with the modifications.
Best regards,
IsmaelMay 6, 2019 at 5:28 am in reply to: Automatische E-Mail Antwort an den Kunden. Anrede "Du" und "Sie" / #1097572Hey Markus,
Thank you for using Enfold.
We would like to help, but the translation is a bit unclear. We’ll tag someone who can speak German to help you with this issue. Please wait for his response.
“Thank you for your message!” Here is the salutation “Thank you for your message!” stand. Not “you” but “you”Best regards,
IsmaelMay 6, 2019 at 5:24 am in reply to: Trouble with Private Vimeo Videos showing up. One does, others do not. #1097569Hey ThinkCap1224,
Thank you for using Enfold.
There seems to be an error embedding the video. Did you include the site in the list where the videos are allowed to be embedded?
// https://help.vimeo.com/hc/en-us/articles/224817847-Privacy-settings-overview
You can select from the following privacy options for video embedding:
Anywhere – Enable people to embed this video on any site
Nowhere – Do not allow anyone to embed this video
Only on sites I choose (Plus + Pro + Business + Premium only) – I’ll specify sites on which people can embed this videoBest regards,
IsmaelHi,
Thank you for understanding. Please don’t hesitate to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
Thanks for the update.
Where can we see the issue? Please provide the site url in the private field so that we can inspect it. Do you see any errors in the browser console?
Best regards,
IsmaelMay 6, 2019 at 4:53 am in reply to: Fatal error when trying to activate freshly uploaded enfold #1097560Hi,
Thanks for the update.
Some elements of the first demo theme are now mixed in with the 2nd theme and some changes I have made do not show.
Did you reset the database before adding the new demo? Importing another demo on top of the current one will result in mixed demo content. Please check the documentation for more info about the demo import.
// https://kriesi.at/documentation/enfold/import-demos/
You should not import another demo without resetting the database first. Please note that by resetting the database, you are removing existing content in the site.
The layered slider from the first demo theme is now on the site and I don’t want it but don’t see where to remove it.
Edit the page and remove the layer slider element from the builder.
Should I remove the child theme? It looks like I may have to do it through the c panel?
You don’t need to remove the child theme. Since you have imported another demo, this can’t be undone. You have to manually remove the pages from another demo or reset the database and re-import the actual demo that you need.
Best regards,
IsmaelHi,
Thanks for the update.
Did you apply a featured image to that page? What you’re seeing is the featured image. Switch to the advance layout builde so that the default image doesn’t show.
Best regards,
IsmaelMay 6, 2019 at 4:39 am in reply to: Enfold front page not loading properly on Android or Iphone #1097558Hi,
Thanks for the update.
Those sections are visible on our end. Please make sure that you’re not looking on a cached version of the page. And don’t forget to toggle the Performance > File Compression settings.
Best regards,
IsmaelHi,
Thanks for the update.
Have you tried adding the copyright text manually using another layer? You can position that layer right above the image.
Best regards,
IsmaelHi,
Thanks for the update.
The minimum height is now set to 200px. Is that intended? Please don’t forget to toggle the Performance > File Compression settings and remove the browser cache after adding the css code and before checking the page.
Best regards,
IsmaelHi,
Thank you for using Enfold.
The logo is visible on my end — checked it on Chrome Windows 8. You can try this css code to make sure that the width is set.
.logo a img { min-width: 450px; } .header-scrolled .logo a img { min-width: 225px; }Best regards,
IsmaelHey alvi147,
Thanks for the update.
That is possible but you need to modify the js > avia.js file directly. Look for the AviaAjaxSearch function around line 35:
//creates ajax search new $.AviaAjaxSearch({scope:'#header, .avia_search_element'});Set the minChars option to 1 instead of 3:
//creates ajax search new $.AviaAjaxSearch({scope:'#header, .avia_search_element', minChars: 1});Best regards,
IsmaelHey cyberhrc,
Thanks for the update.
You need to install the following plugin in order to add widgets to the product category pages.
// https://wordpress.org/plugins/woosidebars/
Please check the documentation for more info.
// https://docs.woocommerce.com/document/woosidebars-2/
Best regards,
IsmaelHi,
Thanks for the update.
We can’t see the site because it’s on maintenance mode and the login details above aren’t working. Please check the info carefully.
Best regards,
IsmaelMay 6, 2019 at 3:34 am in reply to: mobile view – problems with special heading and sidebar #1097547Hi,
Thanks for the update.
The page above looks different from previous page and the screenshot. Where can we see the issue again? Please provide the actual url of the page in the private field.
Best regards,
IsmaelMay 6, 2019 at 3:31 am in reply to: Draft preview is showing the first version of a page but not changes #1097545Hi,
@slui: We replied to your thread. Please continue there.
@octech: We switched the editor to classic and it seems to have fixed the issue. The block validation will only appear if the block editor is enabled as @victoria mentioned. Please make sure that that you’re not loading the page from cache. Remove the browser history or purge the plugin cache.
Best regards,
IsmaelHi,
Thanks for the update.
We added a few builder elements and updated the page, but we couldn’t reproduce the same issue. (see private field)
Best regards,
IsmaelMay 5, 2019 at 9:28 pm in reply to: Blog masonry mouse over white overlay effect not working #1097508Hi,
Thanks for the update.
The overlay is a default effect of post items in a Blog Posts element, so you don’t have to toggle any settings for that “white overlay” effect to display. This is true as long as you’re using the Blog Posts and not the Masonry element. Those are two different builder elements. And there is no element called “Blog Masonry” in the builder.
Best regards,
Ismael -
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