Hi,

Thank you for creating a staging site. You have to update the FTP account too because it still points to the actual site when we tested it. We need to have access to the files of the new site in order to debug the issue.

Did you try to rename the plugins folder inside the wp-content directory? This will disable the plugins temporarily and might help get rid of the issue temporarily.

Best regards,
Ismael

Hi,

We found a few plugins that have the same functionality but they are either deprecated or not available for download.

Can you check the SFTP account? We can’t access the file server using that info. We would like to enable debugging in your installation — see if we can find anything useful in the logs.

Best regards,
Ismael

Hi,

We found this error in the log file.

[13-Apr-2020 02:14:11 UTC] PHP Warning:  count(): Parameter must be an array or an object that implements Countable in /home/vnu/public_html/horti-asia.com/wp-content/plugins/email-before-download/includes/class-email-before-download-db.php on line 56
[13-Apr-2020 02:57:16 UTC] PHP Warning:  count(): Parameter must be an array or an object that implements Countable in /home/vnu/public_html/horti-asia.com/wp-content/plugins/email-before-download/includes/class-email-before-download-db.php on line 56

It’s an error generated by the email-before-download plugin, so we disabled the plugin temporarily but the layer slider is still not working because. It’s still an issue with the memory limit, which is still set to 268435456 Bytes or 268 Megabytes.

This looks like a limitation in your server. You should contact your hosting provider about this or consider transferring to a different server that allows higher PHP memory allocation.

You should also update the outdated plugins when you have the time.

Best regards,
Ismael

Hey Swathi,

Thank you for the inquiry.

The child menu items or sub menu displays on mouse hover by default. Are you using the Enfold theme? Please provide a link to the site so that we can check it.

Best regards,
Ismael

Hey Kathryn,

Thank you for using Enfold.

Does the site contain elements like maps, contact form with spam protection or videos? These elements generate their own cookies on page load. Enabling the cookie consent bar will actually help prevent these elements from generating the cookies as long as the Default Cookie Behavior is set to the third option.

Best regards,
Ismael

Hi,

Thank you for the info.

It seems to be an issue with the theme’s Performance > File Compression settings. The slider doesn’t blink when the compression is disabled. Please keep the option disabled for now and try to use one of the following plugins instead.

// https://wordpress.org/plugins/autoptimize/
// https://wordpress.org/plugins/bwp-minify/

Best regards,
Ismael

Hi,

When you add the custom class name in the Custom CSS Class field, did you remove the dot before the actual name? So instead of .my-new-port-size, the field should contain my-new-port-size.

You should also adjust the css code a bit — just add a space after the custom css class name.

.my-new-port-size .grid-entry-excerpt.entry-content {
    font-size: 18px;
}

Best regards,
Ismael

Hi,

Thank you for the update.

It looks fine on a 1920x1020px monitor. If you want the total height of layer slider and the color section to be the same as the height of the browser view port, you will have to create a script that calculates the current height of the browser and apply the returned value as the height of the layer slider and the color section. Unfortunately, this will require a bit customization and is beyond the scope of support. Please hire a freelance developer or contact our partner, Codeable.

// https://kriesi.at/contact/customization

Another solution is to include the content of the color section inside the layer slider and make the slider inherit the height of the view port. You can do it in the Slider Settings > Layouts panel. Set the Slider Type to Full Size and toggle the Mode from Normal to Hero Scene.

Best regards,
Ismael

Hi,

Thanks for chiming in. You can create a custom shortcode that renders the default product gallery. Add this code in the functions.php file.

add_shortcode( 'avs_product_gallery_hook', 'avs_product_gallery_hook_callback' );
function avs_product_gallery_hook_callback( $atts ) {
	ob_start();
	woocommerce_show_product_images();
	$content = ob_get_clean();
    return $content;
}

Edit a product, switch to the advance builder and in a text or code block, add the shortcode.

[avs_product_gallery_hook]

Best regards,
Ismael

Hi,

You can still configure the settings from the plugin’s panel and use the new widget from the theme.

Best regards,
Ismael

Hi,

Alright then. Sorry if we are not able to help you this time. Please don’t hesitate to open a new thread if you need anything else.

Have a nice day.

Best regards,
Ismael

Hi,

If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

Best regards,
Ismael

Hi,

Thank you for the info.

Did you enable the Performance > File Compression settings? And did you toggle it or disable it temporarily after doing the modification above? It’s possible that the site is still loading the older compressed version of the scripts, and without the changes above.

Best regards,
Ismael

Hi,

The video is not visible in the page because a plugin is hiding it with css, but we do see the youtube cookies in the local storage. And it looks like you’ve created the page from a different site. How can we access it?

This is the css code from the plugin.

.wpca-blocked {
	display: none !important;
}

Can you still see the cookie when the wpca plugin is disabled?

We can’t reproduce the same issue our end using the Video element with the lazy load option enabled.

Best regards,
Ismael

Hi,

Sorry for the delay. Try to replace the code with this one.

//check if post is password protected
if( post_password_required( $id ) )
{
	$this->loop[ $key ]['class'][] = 'entry-protected';
	$this->loop[ $key ]['text_before'] = av_icon_display('closed');
}

Best regards,
Ismael