Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • #1195544

    Hello. On my home page (page here: https://feedxl.com/) is an Advanced Layerslider element. Until very recently it was working as expected. But now, if I click on one of the left/right navigation arrows, it is unresponsive. Furthermore, an error is displayed in the JavaScript console:

    Uncaught TypeError: ie.transitions._slideTimeline.stop is not a function

    screenshot

    The issue occurs if I switch to my parent theme. I am using v4.7.3 of the theme.

    Any ideas on how to fix it?

    The issue exists on my private staging site as well. Let me know if you want access to that site, and I can grant it.

    Thanks.

    #1198232

    Hello. Has anyone had a chance to look at this yet?

    #1199001

    Hi,

    Sorry for the delay. It seems to be an issue with the layer slider transitions. Can we access the dashboard? We would like to check the transition settings of the slider.

    Have you tried to adjust the transition settings?

    Best regards,
    Ismael

    #1199005

    >> Can we access the dashboard?

    Yes. The issue is present on both my live site, and my private staging site. So I will give you access to the staging site. I’ve shared those details in the private content area. In order to see the JS console error, you have to first click one of the layer slider navigation arrows (screenshot). Keep in-mind that any solution we implement on the staging site will later have to be implemented on the live site..

    >> Have you tried to adjust the transition settings?

    I don’t see how any configuration of the transition settings would cause a JavaScript console error. These same slider settings have been in-place for several years now, without issue. I hope I don’t have to change anything about the slider settings to fix the issue.

    #1199113

    I’ve just had the same issue with another theme, There’s a conflict I think with Revolution slider, I disabled the Revolution Slider Plugin and the slide transitions on Layerslider started to work again. Hope this helps

    #1199747

    Hi,

    The slider is working properly when the plugins are disabled — the error is gone, so there’s definitely a conflict there somewhere. We left the plugins disabled for now so that you can see the slider.

    Best regards,
    Ismael

    #1199942

    >> The slider is working properly when the plugins are disabled — the error is gone, so there’s definitely a conflict there somewhere.

    I can confirm that the Layer Slider JavaScript console error occurs only when the Slider Revolution plugin is activated. So what is the next step towards resolving this issue? Are you saying the resolution is to leave Slider Revolution deactivated? Or that I should contact Slider Revolution to resolve the issue? Or will you elevate this incompatibility to your team to look into the issue?

    >> We left the plugins disabled for now so that you can see the slider.

    I see. But can you now re-activate the plugins that you deactivated? Please note that prior to this exercise, some plugins were already deactivated–did you note which? I’d like to continue to leave those plugins deactivated. In other words, please do not re-activate ALL plugins. Re-activate only those plugins that you deactivated.

    Thanks.

    #1200706

    Hi,

    Are you saying the resolution is to leave Slider Revolution deactivated? Or that I should contact Slider Revolution to resolve the issue? Or will you elevate this incompatibility to your team to look into the issue?

    Yes, it’s probably better if you keep the other slider creator disabled because they are inherently the same. Why do you need both? You can create the same type of sliders whichever one you choose. If you really need both, please contact the Slider Revolution team for additional help.

    >> We left the plugins disabled for now so that you can see the slider.

    Sorry about that. We actually forgot which plugins are deactivated prior and it’s a staging site, so we didn’t really thought of it. Is there a backup of or a restore point to a previous version of the site?

    Best regards,
    Ismael

    #1200730

    Hi Ismael,

    Leaving Slider Revolution disabled is not a viable option in my case. My site has had a Slider Rev element on the page for many years now, and we are very happy with it. Trying to replicate the same element with Layer Slider will require a lot of time. It’s not really fair of you to suggest such a course of action.

    Rather than sweeping this under the rug, the proper course of action is of course to diagnose the cause of the error and resolve it. I realize though that this will require some time spent by your team, and/or Slider Rev’s team. When incompatibilities between a theme and a plugin occur, how is it determine exactly *who* spends their time troubleshooting the issue? Regardless, are you able to pass this issue up to your devs to investigate?

    >> Sorry about that. We actually forgot which plugins are deactivated prior and it’s a staging site, so we didn’t really thought of it. Is there a backup of or a restore point to a previous version of the site?

    I’ll re-activate the plugins. But please be more careful with my site in the future :-(

    Thanks.

    #1201144

    Hi,

    My site has had a Slider Rev element on the page for many years now,

    We understand your concern, but you should have created all your sliders with the revolution slider plugin in the first place if you have previous sliders created from it, and just disabled the layer slider. It’s not really optimal to use the same type of plugins, which does the same thing and force the site to load additional scripts that doesn’t really add value to it, but only degrade its performance. It’s also possible that the plugins are using the same scripts and/or libraries, which increases the likelihood that they will conflict with each other as we’ve seen in this situation for example.

    Can you re-create the layer slider using the rev slider? The sliders looks very simple — one background image for each slider and no custom transitions, so it’s probably easy to replicate.

    Best regards,
    Ismael

    #1201145

    Your theme has an issue. Instead of fixing it, you’re asking me to spend my own time implementing a workaround. That’s not fair.

    Let me be blunt. I want to use Slider Revolution and Layer Slider on the same page. I have done so for YEARS with no issue. Enfold’s version of Layer Slider is now incompatible with Slider Revolution. Are you going to fix that issue, or not? I’d appreciate a clear and direct answer to this question.

    >> you should have created all your sliders with the revolution slider plugin in the first place

    I didn’t build this site.

    Have you passed this up to the devs? I think they would be interested to know about this issue.

    #1201165

    Have you checked your server is up to date, the dev server I’m using is still on php5.6 which i cant change so I imagine this is causing a few issues somewhere, it seems only me and you have had this issue and the rest of the world is fine so it’s probably something like this.

    #1201476

    Ismael, does Enfold theme have minimum requirements when it comes to the version of PHP that should be in-use?

    #1201815

    Hi,

    We are just suggesting a good or optimal web development practice. Would you install WP Fastest Cache and WP Rocket in the same site? I guess not, but if you insist on using the same type of plugin, you can start by eliminating the transitions, which seems to be where the issue resides as @yoqona pointed out above. Unfortunately, we are not yet sure what’s in the slider revolution plugin that conflicts with the layer slider. Please contact the plugin author for additional help.

    We’ll forward the thread to our channel.

    Best regards,
    Ismael

    #1201820

    >> We are just suggesting a good or optimal web development practice. Would you install WP Fastest Cache and WP Rocket in the same site?

    I realize what you are describing. But as I mentioned, I did not build the site, so both your theme slider and Slider Rev are already in-place on this page, and have been working without issue for years. For me to remove the theme slider, and re-create it using Slider Revolution, would require a fair amount of time on my end. That is time I shouldn’t need to spend–your theme and the plugin should work together without issue. If you want to spend your own time removing the theme slider and re-creating it with Slider Rev–on both my staging site and live site–that would be an acceptable solution.

    >> I guess not, but if you insist on using the same type of plugin, you can start by eliminating the transitions, which seems to be where the issue resides as @yoqona pointed out above.

    Again, you’re suggesting that we sweep the issue under the rug, rather than fix the issue. I would rather fix the issue.

    >> Please contact the plugin author for additional help.

    I will contact Slider Revolution. But what do we do if they say, “Ask Enfold support?”

    >> We’ll forward the thread to our channel.

    I don’t understand this comment–what does ‘channel’ mean? Does this mean you will forward this issue to your devs?

    #1203539

    Hi,

    We have forwarded the issue to our git channel to see if the devs have any idea what’s causing it.

    Best regards,
    Ismael

    #1203848

    Thank you. Please update me here.

    #1204451

    Hi,

    We have informed LayerSlider team regarding the issue. We are waiting for the feedback.

    We will keep you updated :)

    Best regards,
    Yigit

    #1204455

    Hi,

    LayerSlider team told me that there was an option for that, sorry we were not aware :)
    I went to LayerSlider WP > Options > Advanced and enabled “Use GreenSock (GSAP) sandboxing” then enabled navigation arrows on your slider and confirmed that it helped.

    Please review your website.

    Cheers!
    Yigit

    #1204974

    OK thanks for finally investigating and proving a proper fix for the issue. I checked on my staging site, and it seems to work. I also enabled it on my live site and it works there too. So we can consider this resolved.

    #1205402

    Hi,

    Alright. We’ll close the thread now. Have a nice day.

    Thank you for your patience.

    Best regards,
    Ismael

Viewing 21 posts - 1 through 21 (of 21 total)

The topic ‘Slider error: Uncaught TypeError: ie.transitions._slideTimeline.stop is not a f’ is closed to new replies.