Page 428 – Support | Kriesi.at – Premium WordPress Themes

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December 3, 2018 at 9:11 pm in reply to: Enfold price #1040472

Yigit
Keymaster

Hey Luca!

Thanks for contacting us and for your kind words!

Unfortunately, sale was for a limited time only and is over now :/

Regards,
Yigit

December 3, 2018 at 8:41 pm in reply to: What version will I get when i purchase? #1040465

Yigit
Keymaster

Hey Reece,

Thanks for contacting us!

Please register to our support forum – https://kriesi.at/support/register/, login and then refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ to update Enfold to the latest version 4.5.

You will always find the latest version of the theme on ThemeForest, regardless the date you purchased the theme :)

Best regards,
Yigit

December 3, 2018 at 8:40 pm in reply to: Forgot password #1040464

Yigit
Keymaster

Hi!

Please find your password attached in private content field. You should click the link in your email and directed to our support forum to see the private content field :)

Cheers!
Yigit

November 28, 2018 at 6:37 pm in reply to: Should I purchase Enfold (again)? #1038660

Yigit
Keymaster

Hey Henrik!

Thanks for contacting us!

You are currently using a very old version of Enfold. Manually updating the theme to the latest version 4.5 would fix the issues you are having.

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

November 28, 2018 at 5:33 pm in reply to: YIGIT PLEASE HELP :: POST WAS CLOSED EARLY #1038622

Yigit
Keymaster

Hi,

I see. Well you could actually ignore the warnings and notices. Only Errors are important :)

Best regards,
Yigit

November 28, 2018 at 3:33 pm in reply to: Refund #1038556

Yigit
Keymaster

Hi,

It should be in “ztcforest” account. Have you contacted Envato team regarding that?
We will check with Kriesi as well.

Best regards,
Yigit

November 28, 2018 at 3:28 pm in reply to: YIGIT PLEASE HELP :: POST WAS CLOSED EARLY #1038552

Yigit
Keymaster

Hi,

I applied the changes i recommended here – https://kriesi.at/support/topic/a-few-changes-and-edits-please/#post-1038025 on my local installation and set WP debugging mode to true but i am not receiving any errors nor warnings.

Which PHP version are you using?

Best regards,
Yigit

November 28, 2018 at 12:27 pm in reply to: Registration doesn't work #1038457

Yigit
Keymaster

Hi,

Thanks for contacting us!

Code you are using is invalid. You should use your purchase code to register

Cheers!
Yigit

November 28, 2018 at 12:17 pm in reply to: After updating white stripes in some pages #1038453

Yigit
Keymaster

Hi,

Are we talking about borders below titles such as “ALTRE MACCHINE”? If so, please create temporary admin logins and post them here privately so we can delete custom CSS for you.

Best regards,
Yigit

November 27, 2018 at 6:26 pm in reply to: enfold child theme #1038108

Yigit
Keymaster

Hi,

Could you please refer to this post – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme and download pre-built Enfold child theme and install it? :)

Best regards,
Yigit

November 27, 2018 at 5:39 pm in reply to: YIGIT PLEASE HELP :: POST WAS CLOSED EARLY #1038089

Yigit
Keymaster

Hi!

I am not sure if i understood “how ever if I copy and paste the new “class form generator” file into the functions file everything works perfectly” part clearly. Could you please elaborate on it?
In the meantime i will apply the same changes on my local installation and check if it throws any errors

Cheers!
Yigit

November 27, 2018 at 5:23 pm in reply to: Search icon missing from mobile menu #1038085
Yigit
Keymaster
Hey!

Please add following code to Quick CSS as well
```
#top .av_mobile_menu_tablet .av-main-nav .menu-item.menu-item-search-dropdown {
    left: 15px;
}
```
Depending on which direction you would like to move it, you can use “right” instead of “left” in example :)
Best regards,
Yigit
November 27, 2018 at 5:19 pm in reply to: PHP Compatibility Checker (NEED URGENT HELP) #1038082

Yigit
Keymaster

Hey,

Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ to update Enfold to the latest version 4.5 manually.

API keys are deprecated and Personal Tokens will be used. If you still have issues validating your personal token, could you please check with your hosting provider and ask them if there is some sort of firewall that might be blocking api.envato.com?

Best regards,
Yigit

November 27, 2018 at 5:05 pm in reply to: Search icon missing from mobile menu #1038076
Yigit
Keymaster
Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
#top .av_mobile_menu_tablet .av-main-nav .menu-item.menu-item-search-dropdown {
    display: block!important;
}
```
It is currently hidden because you have following custom CSS code
```
@media only screen and (max-width: 1300px) {
#top .av_mobile_menu_tablet .av-main-nav .menu-item {
    display: none!important;
}}
```
Best regards,
Yigit
November 27, 2018 at 4:55 pm in reply to: Burger Menu not displaying correctly on Iphones (Safari) #1038072

Yigit
Keymaster

Hi,

Sorry for the late reply!

Issue is related to “Font Organizer” plugin. I tried deactivating it and clearing cache and mobile menu showed up just fine.
Please refer to this post – https://kriesi.at/documentation/enfold/typography/#register-additional-google-fonts-for-theme-options and upload your custom fonts instead of using a plugin :)

Best regards,
Yigit

November 27, 2018 at 4:41 pm in reply to: Icon Tooltip not showing up on Mobile Devices #1038067

Yigit
Keymaster

Hi,

I could reproduce the issue. Could you please create temporary admin logins and post them here privately so we can look into it?

Best regards,
Yigit

November 27, 2018 at 4:32 pm in reply to: Character Anomaly #1038062

Yigit
Keymaster

Hi,

I could not reproduce the issue on my end on Mac as well. I asked my teammates to check the site on Windows Chrome.
In the meantime, could you please ask the person who reported the issue to try disable browser add-ons if they are using any and to check once again?

Regards,
Yigit

November 27, 2018 at 3:10 pm in reply to: A few changes and edits please… #1038027

Yigit
Keymaster

Hi!

I am so happy to hear that! Thanks a lot for your kind words MrPoBoi!
So glad that your site has finished, please feel free to share it on Enfold showcase thread – https://kriesi.at/support/topic/enfold-showcase/ :)

Thank you sir and enjoy the rest of your day!

Warm regards!
Yigit

November 27, 2018 at 2:36 pm in reply to: Enfold 4.4.1 & Gutenberg #1038020

Yigit
Keymaster

Hi,

Our devs are still working on it. We are currently testing second beta :)

Best regards,
Yigit

November 27, 2018 at 2:32 pm in reply to: Prevent :: Product List Title Truncate #1038018

Yigit
Keymaster

Hi,

Sorry again for late replies! I just replied to your thread – https://kriesi.at/support/topic/a-few-changes-and-edits-please/
Let us continue there :)

Best regards,
Yigit

November 27, 2018 at 2:31 pm in reply to: A few changes and edits please… #1038016
Yigit
Keymaster
Hi,

We are sorry for the late reply!

Please follow these steps to delete * from placeholder texts
1- Please make sure you are using a child theme – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme
2- Please copy unmodified enfold/framework/php/class-form-generator.php file and paste it inside enfold-child folder and find following at the top and remove it (please do not remove PHP opening tag)
```
if (  ! defined( 'AVIA_FW' ) ) exit( 'No direct script access allowed' );
```
3- Add following code to Functions.php file of your child theme
```
require( 'class-form-generator.php' );
```
4- Open class-form-generator.php file in your child theme and find
```
$extra = "*";
```
5- Replace it with following
```
$extra = "";
```
Best regards,
Yigit
November 27, 2018 at 1:54 pm in reply to: Enfold 4.5 Theme Update "Update Failed: Download failed. A valid URL was not pro #1038001

Yigit
Keymaster

Hi,

@bcndisseny Glad Mike could help!

Best regards,
Yigit

November 27, 2018 at 1:50 pm in reply to: After updating white stripes in some pages #1037999
Yigit
Keymaster
Hey,

You seem to have HR tags on your page and there is custom CSS code which is not coming from the theme.
```
hr {
    clear: both;
    height: 0px;
    border-style: solid;
    border-color: rgb(221, 221, 221);
    border-image: initial;
    border-width: 1px 0px 0px;
    margin: 10px 0px 0px;
}
```
You can try adding Whitespace element instead of HR tags and those lines should disappear

Best regards,
Yigit
November 27, 2018 at 1:37 pm in reply to: UPDATING from Version 3.2.3 to 4.5 #1037993

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

November 27, 2018 at 1:35 pm in reply to: V 4.3 – removed: deprecated "avia combo" widget #1037989

Yigit
Keymaster

Hi,

You can simply edit your widget and choose which tabs to display and in which order to display them – http://prntscr.com/lnk328 :)

Best regards,
Yigit

November 27, 2018 at 1:31 pm in reply to: Lost login detials #1037985

Yigit
Keymaster

Hey,

Thanks for contacting us!

Have you tried contacting Envato support? Since purchase and download processes are managed by them, they might be able to help you better.

To be able to download the latest version of Enfold, you would need to login on ThemeForest with account you used to purchase the theme and then to go to Downloads page. Then you can refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update the theme and insert your Personal Token to receive auto updates.

I am afraid updating the theme would not be possible without having an access to your ThemeForest profile.

Best regards,
Yigit

November 27, 2018 at 1:25 pm in reply to: Portfolio sidebar menu problem #1037980

Yigit
Keymaster

Hi James,

Could you please post a screenshot showing the changes you would like to make and a link to your website? You can upload your screenshots on imgur.com or Dropbox public folder and share them here

Best regards,
Yigit

November 27, 2018 at 1:23 pm in reply to: Footer padding #1037978
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
#footer {
    padding-bottom: 5px;
}
```
Best regards,
Yigit
November 27, 2018 at 12:04 pm in reply to: Themeforest discount #1037965

Yigit
Keymaster

Hey Arash,

Thanks for contacting us!

It will end by the end of this week.

Regards,
Yigit

November 27, 2018 at 12:03 pm in reply to: Enfold Extended License #1037964

Yigit
Keymaster

Hi,

We have made a huge discount on Extended License as well. You can purchase it now only for $1999 :)

Cheers!
Yigit
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Posts

Viewing 30 posts - 12,811 through 12,840 (of 82,620 total)

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