Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1028396

    Decebal Bilan

    Hello,

    We made a double purchase by mistake and would like to get a refund for one.
    The theme is Enfold and we paid by credit card and the payment is from Zitec.
    We may use my colleague e-mail address to search for it: (Email address hidden if logged out)
    We bought it from ThemeForest

    Hope to hear from you soon!

    Thanks,
    Decebal

    #1028488

    Hey Decebal,

    Thanks for contacting us!

    We have forwarded your message to Kriesi :)

    Have you requested for a refund from Envato? If you have not, please do so. They should initiate refund request and then we need to process it.

    Best regards,
    Yigit

    • This reply was modified 2 months, 3 weeks ago by  Yigit.
    #1029961

    Hi!
    please use this form to request a refund: https://themeforest.net/refund_requests/new – we can only accept the refund if its made with this form and right now I do not see the user name you mentioned :)

    Regards,
    Kriesi

    #1029967

    Decebal Bilan

    Hi,

    We have added multiple refunds and here a confirmation for one I just did:
    Confirmation we have added a refund

    The e-mail address we use on ThemeForest is (Email address hidden if logged out) and the user name is ztcforest
    The company name is Zitec

    I hope this information helps you find our request.

    Thanks,
    Decebal

    #1031068

    Hi,

    Thanks for the info. I’ll forward this thread again, just to make sure you get an update. Please wait for Kriesi’s response.

    Best regards,
    Ismael

    #1038512

    Decebal Bilan

    Hi guys,

    We received an e-mail from Envato that a Kriesi has approved our refund request on 6th November but even though it says that the refund will happen in 3-5 days it didn’t happen until today.
    Could you please check the status and communicate it.
    If the refund was made please let us know in what account because we check it and is not there.

    Cheers,
    Decebal

    #1038556

    Hi,

    It should be in “ztcforest” account. Have you contacted Envato team regarding that?
    We will check with Kriesi as well.

    Best regards,
    Yigit

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