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  • #1028396

    Decebal Bilan

    Hello,

    We made a double purchase by mistake and would like to get a refund for one.
    The theme is Enfold and we paid by credit card and the payment is from Zitec.
    We may use my colleague e-mail address to search for it: (Email address hidden if logged out)
    We bought it from ThemeForest

    Hope to hear from you soon!

    Thanks,
    Decebal

    #1028488

    Hey Decebal,

    Thanks for contacting us!

    We have forwarded your message to Kriesi :)

    Have you requested for a refund from Envato? If you have not, please do so. They should initiate refund request and then we need to process it.

    Best regards,
    Yigit

    • This reply was modified 2 weeks, 6 days ago by  Yigit.
    #1029961

    Hi!
    please use this form to request a refund: https://themeforest.net/refund_requests/new – we can only accept the refund if its made with this form and right now I do not see the user name you mentioned :)

    Regards,
    Kriesi

    #1029967

    Decebal Bilan

    Hi,

    We have added multiple refunds and here a confirmation for one I just did:
    Confirmation we have added a refund

    The e-mail address we use on ThemeForest is (Email address hidden if logged out) and the user name is ztcforest
    The company name is Zitec

    I hope this information helps you find our request.

    Thanks,
    Decebal

    #1031068

    Hi,

    Thanks for the info. I’ll forward this thread again, just to make sure you get an update. Please wait for Kriesi’s response.

    Best regards,
    Ismael

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