We made a double purchase by mistake and would like to get a refund for one.
The theme is Enfold and we paid by credit card and the payment is from Zitec.
We may use my colleague e-mail address to search for it: (Email address hidden if logged out)
We bought it from ThemeForest
Hope to hear from you soon!
Thanks for contacting us!
We have forwarded your message to Kriesi :)
Have you requested for a refund from Envato? If you have not, please do so. They should initiate refund request and then we need to process it.
please use this form to request a refund: https://themeforest.net/refund_requests/new – we can only accept the refund if its made with this form and right now I do not see the user name you mentioned :)
We have added multiple refunds and here a confirmation for one I just did:
The e-mail address we use on ThemeForest is (Email address hidden if logged out) and the user name is ztcforest
The company name is Zitec
I hope this information helps you find our request.
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