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    Decebal Bilan


    We made a double purchase by mistake and would like to get a refund for one.
    The theme is Enfold and we paid by credit card and the payment is from Zitec.
    We may use my colleague e-mail address to search for it: (Email address hidden if logged out)
    We bought it from ThemeForest

    Hope to hear from you soon!



    Hey Decebal,

    Thanks for contacting us!

    We have forwarded your message to Kriesi :)

    Have you requested for a refund from Envato? If you have not, please do so. They should initiate refund request and then we need to process it.

    Best regards,

    • This reply was modified 2 weeks, 6 days ago by  Yigit.

    please use this form to request a refund: – we can only accept the refund if its made with this form and right now I do not see the user name you mentioned :)



    Decebal Bilan


    We have added multiple refunds and here a confirmation for one I just did:
    Confirmation we have added a refund

    The e-mail address we use on ThemeForest is (Email address hidden if logged out) and the user name is ztcforest
    The company name is Zitec

    I hope this information helps you find our request.




    Thanks for the info. I’ll forward this thread again, just to make sure you get an update. Please wait for Kriesi’s response.

    Best regards,

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