Forum Replies Created
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AuthorPosts
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November 21, 2018 at 7:30 pm in reply to: Strange image on mouseover social sharing buttons #1036263
Hi,
Please go to Enfold theme options > Performance and choose to delete old CSS and JS files at the bottom of the page and save your page and check if that helps. If it does not, please create temporary admin logins and post them here privately.
Best regards,
YigitNovember 21, 2018 at 7:28 pm in reply to: Drop down menus and cart are transparent, recurring issue #1036260Hi,
I could not find any products to add to cart, they all seem to be out of stock.
Also, scroll to top button shows up on my end when i scroll down. Have you figured it out already?
Best regards,
YigitHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
.archive.category footer.entry-footer { border-bottom: 1px dotted #000000; }Best regards,
YigitHey,
Please use this plugin – https://wordpress.org/plugins/loco-translate/ and translate the string as needed :)
Cheers!
YigitNovember 21, 2018 at 7:16 pm in reply to: Strange image on mouseover social sharing buttons #1036244Hi,
You have following code in Quick CSS in Enfold theme options > General Styling tab
.main_color .avia-tt, .main_color .avia-tt .avia-arrow, .main_color .avia-tt .avia-arrow { width: 220px; }Please delete it to fix the issue
Regards,
YigitHey,
Sorry for the late reply.
Login credentials did not work for me. Could you please check logins once again and share FTP logins privately as well?Best regards,
YigitMerhabalar Ugur,
Iyiyim tesekkur ederim, sende iyisindir umarim :)
Search elementinin Search Settings sekmesinde “Hide preview image or icon” seceneginin secili olmadigini kontrol edebilir misiniz? Az once test ettim kendi local sitemde ve urun gorselleri goruntulendi.
Eger fayda etmezse, gecici admin loginleri olusturup gizli alandan paylasabilir misin goz atalim? :)
Guncellemeler surekli gelicek. Su an Gutenberg uyumlulugu uzerinde calisiyoruz :)
Best regards,
YigitHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
#top .av-submenu-container.av-sticky-submenu { z-index: 301; }Best regards,
YigitHi,
I understand your position however unfortunately that would be out of the scope of our support.
We normally do not share our IP addresses and only connect to sites that are publicly accessible but i went ahead and shared my IP address but sadly we cannot set up such session.
Thanks for your understanding.Best regards,
YigitNovember 21, 2018 at 5:38 pm in reply to: not presages but I can not see how to post a support ticket any more? #1036204Hey Nikkita,
Thanks for contacting us!
We would like to inform you that we only provide support to our registered users.
You can register to our support forum here – and then start a new thread under Enfold sub forum.
Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)
Best regards,
YigitHey,
We have informed our devs regarding the issue. Please kindly wait to hear from us.
Regards,
YigitHi,
You can use (Email address hidden if logged out) but please share login credentials here privately so any available moderator can look into it.
Best regards,
YigitHi,
Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/
Best regards,
YigitNovember 21, 2018 at 5:30 pm in reply to: Number in the bubble Above the Jobs Menu Button on the Enfold Site #1036191Hi David,
Please add following code to bottom of Functions.php file in Appearance > Editor
function jobs_count_func( $count_posts ){ $count_posts = wp_count_posts( 'portfolio' )->publish; return $count_posts; } add_shortcode( 'jobs_count', 'jobs_count_func' );Then edit your menu item and following shortcode
[jobs_count]Best regards,
YigitHi Jeff,
Thanks for contacting us!
Yes, it would work.
After purchasing a license, please register to our support forum – https://kriesi.at/support/register/ login and then refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/.
Please also make sure that your PHP version is 5.4 or higher.If you have any other questions, please let us know :)
Best regards,
YigitHi Gianpaolo!
Thanks for contacting us!
Each domain requires a separate license, therefore for 50 sites, you would need to purchase 50 licenses.
We are planning to make a discount on Cyber Monday, 26th of November, in case you are planning to make a bulk purchase :)Let us know if you have any other questions!
Regards,
YigitNovember 21, 2018 at 11:54 am in reply to: Burger Menu not displaying correctly on Iphones (Safari) #1035992Hi!
I could reproduce the issue on my end. Could you please create WP admin logins and post them here privately so we can look into it?
Regards,
YigitHi,
It was coming from Yoast. I found this this post which basically suggests you to ignore it as it will not cause any mixed content issues :)
Best regards,
YigitNovember 19, 2018 at 8:24 pm in reply to: Cannot edit the pages anymore after update to PHP 7 #1035318Hi,
I updated the theme to the latest version. Please review your website :)
Best regards,
YigitHi,
It seems like they are from a plugin. If you cannot find it, please create temporary admin logins and post them here privately so we can look into it :)
Best regards,
YigitNovember 19, 2018 at 8:05 pm in reply to: purchasing and updating Enfold them from 2.9.2 to the latest version #1035316Hi,
Yes, the latest version of Enfold supports PHP 7.2. Minimum recommended version is 5.4 but since your service provider supports 7.2, you would not have any issues :)
Best regards,
YigitHey,
You forgot to close HTML A tag in Copyright field. I added it and that fixed the issue. Please review your website :)
Cheers!
YigitHi,
I believe issue might be related to one of your plugins or to your firewall. An alternative would be creating a new account for your client and ask them to check if they can reproduce the issue.
Enfold does not have such issue out of the box so it must be related to your installation or something on your clients end. However it is very difficult for us to troubleshoot an issue we cannot reproduce unfortunately.
Best regards,
YigitNovember 19, 2018 at 7:21 pm in reply to: how to address via jquery an element with attribute? #1035305Hi,
I tried following code for testing
function testing_to_add_class(){ ?> <script> jQuery(window).load(function(){ jQuery('a.tag-cloud-link[aria-label*="some"]').addClass('testing-to-add-class'); }); </script> <?php } add_action('wp_footer', 'testing_to_add_class');and it worked on my local installation – https://prnt.sc/lkbzak
Could issue be in your jQuery code?
Best regards,
YigitNovember 19, 2018 at 7:02 pm in reply to: Overlay Does Not Cover the Color Section Background Image #1035289Hi,
Could you please create temporary admin logins and post them here privately so we can look into it?
Best regards,
YigitHi,
1- You have following custom CSS code in Enfold theme options > General Styling > Quick CSS
#top.single-product .single-product-main-image.alpha { display: none !important; }Please delete it.
2- Could you please post a screenshot and show this issue?
Best regards,
YigitHi Andre,
Please go to Enfold theme options > Performance and check “Delete old CSS and JS files?” at the bottom of the tab and save your page and check if that helps
Regards,
Yigit -
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