Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!
Cheers!
Yigit

Hi!

Glad it worked! We will keep the thread open and wait to hear from @premierepc. If you have any other questions or issues, please start a new thread :)

Best regards,
Yigit

Hey,

I believe this one is resolved here – https://kriesi.at/support/topic/icon-lists-have-become-gray-in-latest-update-please-help/

If you need further assistance, please let us know!

Cheers!
Yigit

Hi!

Glad it worked out! There might have been a temporary hiccup on Envato servers.

Let us know if you have any other questions or issues :)

Regards,
Yigit

Hi,

I applied the solution our devs posted here – https://kriesi.at/support/topic/possible-css-rendering-bug-in-4-5-5/#post-1083761.
We will include the fix in upcoming version.

Please review your website :)

Best regards,
Yigit

• This reply was modified 7 years ago by Yigit.

Hi,

Glad Günter’s solution worked. We will include the fix in upcoming update :)

Cheers!
Yigit

Hey!

Günter has posted a fix here – https://kriesi.at/support/topic/possible-css-rendering-bug-in-4-5-5/#post-1083761. We will include the fix in upcoming update.

Cheers!
Yigit

Hi!

I tried hovering on menu icon and then hovering once again when menu is opened but “menu” text has not showed up for me.
Have you figured it out already? If not, could you please post a screenshot and show the first issue?

Best regards,
Yigit

Hi,

Glad you figured it out and thanks for sharing your solution! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hey Gosilan,

Thanks for contacting us!

You are not using a very old version of the theme, therefore there should not be any issues with your website when you update the theme.

You can purchase an Enfold license here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi.

Then you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/ to register your theme and then you should receive auto update.

If you have any questions or issues regarding the theme, you can register to our support forum – https://kriesi.at/support/register/ using your purchase and start new threads under Enfold sub forum :)

Best regards,
Yigit

Hey,

Thanks for contacting us!

No, that is not all we provide with support. You can register to our support forum – https://kriesi.at/support/register/, login and start your own threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post with any question or issue you may have. We do help with small customizations as well :)

Best regards,
Yigit

Hey,

Please add following code to bottom of functions.php file of your child theme – https://kriesi.at/documentation/enfold/child-theme/

add_filter('avf_postgrid_excerpt_length','avia_change_postgrid_excerpt_length', 10, 1);
function avia_change_postgrid_excerpt_length($length)
{
   $length = 100;
   return $length;
}

and adjust the value, “100” as needed :)

Regards,
Yigit

Hi,

Thanks for contacting us!

Please see private content field below for your credentials :)

Regards,
Yigit

Hi,

Thanks for contacting us!

We sell Enfold theme exclusively on ThemeForest and due to our agreement, we are not allowed to sell/distribute themes directly. Theme needs to be purchased on ThemeForest. Please contact Envato support :)

Best regards,
Yigit

Hey,

Thanks for contacting us!

You would definitely need a plugin for such feature. In my humble opinion, this feature is too specific to be included in premium themes.

I made a quick search on Google and found these plugins – https://wordpress.org/plugins/web-to-print-online-designer/ and https://wordpress.org/plugins/udraw/. I am pretty sure there are paid alternatives as well but unfortunately i do not have any experience with such plugins and cannot recommend you one.

I hope that helps! Let us know if you have any other questions :)

Cheers!
Yigit