Hi,

Thanks for your input Frank! @claudipro you can also replace the file in Appearance > Editor :)

Best regards,
Yigit

Hi,

Sorry for the late reply!

I do not have any experience with the plugin you are using. Where can we choose to exclude less categories?
FAQ block is placed outside container on your staging site and that is breaking the layout.
Have you tried contacting plugin authors to see if they experienced such issue before and if so, maybe they could provide some insights?

Best regards,
Yigit

Hi,

Thanks for contacting us!

You are currently using a very old version of Enfold. Updating the theme to the latest version would fix the issue.

I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey Ted,

Thanks for contacting us!

We have updated your email. Please request a new password – https://kriesi.at/support/register/?action=lost_pw :)

Regards,
Yigit

Hi,

@Yoursefzade please do so, we appreciate it :)

Best regards,
Yigit

Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

#top .avia-post-nav:hover {
    background: rgba(255,0,0,0.8);
}
#top .avia-post-nav {
    background: rgba(0,255,0,0.1);
}

First three are RGB values and last one is opacity level. Please adjust as needed :)

Best regards,
Yigit

Hi Roger,

Thanks a lot for your contribution. Updated language files will be included in upcoming version :)

Cheers!
Yigit

Hi,

I just checked your website however it seems like you have updated the theme successfully :) Please let us know if you need further assistance!

Best regards,
Yigit

Hi,

Thanks for contacting us!

We have deleted the account. You can now register a new account using the same purchase code here – https://kriesi.at/support/register/.

After registering, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)

Regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey,

Does it happen on a specific page? I checked all of your pages on your main menu but they all load fine on backend including homepage. I attached a screenshot in private content field.

Could you please flush browser cache and refresh your page a few times and check if that helps?

Also, you can disabled Gutenberg in Enfold theme options by simply choosing “Classic WP editor” as your default editor :)

Cheers!
Yigit

Hi,

Could you please replace /enfold/js/avia-snippet-cookieconsent.js file with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js in Appearance > Editor? If you would like us to do it for you, please post temporary admin logins here privately.

Fix will be included in upcoming version :)

Best regards,
Yigit

Hi,

Thanks for contacting us!

We have updated your email. You can request a new password here – https://kriesi.at/support/register/?action=lost_pw :)

Best regards,
Yigit

Hi,

I was able to login however i cannot find your page in backend to edit it. Content seems to be loading after closing of main content. Where can we edit your page?

Best regards,
Yigit

Hey,

Thanks for contacting us!

Could you please replace /enfold/includes/helper-privacy.php file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/helper-privacy.php and replace /enfold/js/avia-snippet-cookieconsent.js – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js? Fixes will be included in upcoming version.

If you would like us to update the files for you, please post WP admin logins here privately :)

Best regards,
Yigit