Viewing 17 posts - 1 through 17 (of 17 total)
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  • #1157079

    Hi,

    It seems since the last Update our Sliders on http://atverfassung.projects.kiwi/ did not work correctly anymore on MacOS 10.15.1 / Safari 13.0.3. See Screenshot here: https://www.dropbox.com/s/idlym1s7uqxir78/atverfassung-safari.png?dl=0. On Firefox on it is still fine.

    To see the Website you need a BAS Login/PW: codecanyon / testview

    LayerSlider WP Support come back with:

    “Thank you for getting in touch with us. My name is Attila and I’m happy to assist you today. I appreciate your patience while we’ve been working towards your ticket.I’ve checked on your site and the slider fails in Safari with a JS error. This JS error is generated in your theme files, and blocks additional scripts on site. This is why the slider (and other things) do not work properly. Please contact the author of your theme regarding case. They should be able to address this error in their product. Once it’s gone, the slider will be back to normal. ”

    The error the support reference to, you can find here: https://www.dropbox.com/s/fbp67qlu4ac1kju/error.png?dl=0

    Frank

    • This topic was modified 4 years, 4 months ago by terra3110. Reason: Correct Grammar
    #1157480

    Hey terra3110,

    Could you please replace /enfold/js/avia-snippet-cookieconsent.js file with this one – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js and flush browser cache?

    Best regards,
    Victoria

    #1157944

    I have a Follow Up Problem:

    I korrected the JS File.

    But now when I update Enfold to a New Version, I got an error:

    “An error occurred while updating Enfold: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. js/avia-snippet-cookieconsent.js.orig”

    So i deleted the file js/avia-snippet-cookieconsent.js.orig and try to update again. But the error persist, like somehow the Update Mechanism did not check again.

    Any hints ?

    Frank

    #1158526

    Hi Frank,

    Did you do it via the FTP client or how?

    Best regards,
    Victoria

    #1158599

    I em Server Admin. I logged in via ssh and replaced it.

    #1158788

    I have got the same Problem. Since the last Update our Sliders on http://ml-design.de did not work correctly anymore on MacOS. I had replace the code in /enfold/js/avia-snippet-cookieconsent.js – it doesent work. What can I do?

    • This reply was modified 4 years, 4 months ago by sbott.
    #1158928

    Did you check avia-snippet-cookieconsent.js if it is correct?

    I did two mistakes first:

    First, I did a wget on https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js , but this contains than information from github.

    Than I copy&paste the code but did it wrong so that CR/LF comes in, destroying part of the JS.

    After I ensure, the file was correct, deletes my Browser Cache and the Minified JS Cache in WordPress (Using WP Fastest Cache), it was working again. I used the same patch on two others Servers, where after an update the same problem occurs and it fixed it too.

    Frank

    #1159113

    I have the same issue with the layerslider on Safari. The version 12 and 13 is not showing the layerslider on Mac and not on Iphone. The problem is I did not understand the answer from Victiria. I have to copy the code and to replace it with the /enfold/js/avia-snippet-cookieconsent.js? I have to to this in Child Theme or in the Parent Theme?

    Thanks for helping
    Claudia

    #1159317

    I did not have a Child Theme, so I replaced it for now in the Parent Theme.

    you copy the complete file using sftp or ftp and replace it in this location.

    Frank

    #1160294

    Hi,

    Thanks for your input Frank! @claudipro you can also replace the file in Appearance > Editor :)

    Best regards,
    Yigit

    #1160969

    Hi Yigit,
    should I copy the code from here: https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js
    And to call the file like this: avia-snippet-cookieconsent.js

    But where I can replace the file in Appearance> Editor (Design>Theme-Editor?)? I am working with a child Theme
    Thank you for helping
    Claudia

    #1161015

    Hi,

    Please go to Appearance > Editor and choose Enfold theme from top right corner (because file is in parent theme) and then click on “js” folder from the list on the right and replace the content with: https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js :)

    Best regards,
    Yigit

    #1161019

    Cool! That was easy and it’s working fine.
    Thanks a lot
    Claudia

    #1168342

    It looks like there are additional errors with the jquery.js file too. This is happening only in Safari for me.

    #1168491

    Hi fulanoinc,

    What errors are you referring to? Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    #1172972

    Hi there,
    Here is the error I’m getting in Safari:

    TypeError: undefined is not an Object. (evaluating ”msTrackingProtectionEnabled’ in window.external’)
    check_doNotTrack — avia-snippet-cookieconsent.js:629:113
    (anonymous function) — avia-snippet-cookieconsent.js:54
    i — jquery.js:2:27368
    fireWith — jquery.js:2:28123
    ready — jquery.js:2:29926
    J — jquery.js:2:30282
    dispatchEvent
    l — rocket-loader.min.js:1:1119
    (anonymous function) — rocket-loader.min.js:1:8610
    callback — rocket-loader.min.js:1:3116
    (anonymous function) — rocket-loader.min.js:1:11327
    P — rocket-loader.min.js:1:3132
    callback — rocket-loader.min.js:1:2853
    (anonymous function) — rocket-loader.min.js:1:11327
    (anonymous function) — rocket-loader.min.js:1:11138
    (anonymous function) — rocket-loader.min.js:1:672
    Selected Element
    <main role=”main” itemprop=”mainContentOfPage” class=”template-page content av-content-full alpha units”>…</main>

    #1173020

    Hi,


    @fulanoinc
    Please update the theme to the latest version 4.7.1.

    Best regards,
    Yigit

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