Page 365 – Support | Kriesi.at – Premium WordPress Themes

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December 2, 2019 at 3:26 pm in reply to: PHP requirements #1161906

Yigit
Keymaster

Hi,

We always recommend using the latest version of the theme. Current version is 4.6.3.1 but we will be releasing 4.6.4 soon so you can wait for that version and update the theme, WordPress and PHP version :)

Regards,
Yigit

December 2, 2019 at 3:22 pm in reply to: Featured image Center align #1161903

Yigit
Keymaster

Hi,

You can use Image element to add Featured image to your pages created with Advance Layout Builder :)

Best regards,
Yigit

December 2, 2019 at 3:07 pm in reply to: Can't update since 4.6.3.1 #1161899

Yigit
Keymaster

Hi,

Thanks for contacting us!

Latest version of Enfold is still 4.6.3.1. Update on ThemeForest was only for reflecting Black Friday and Cyber Monday deals. We are planning to release Enfold 4.6.4 in a week or so.

Please check once again when new version is available. Looking at the error, it might be that you set more tokens than required or that you are using the same Personal Token on more than one website – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5 so please make sure that is not the case as well :)

Regards,
Yigit

December 2, 2019 at 3:04 pm in reply to: Add favicon on Extra Elements #1161897

Yigit
Keymaster

Hi,

Please try adding this code to small info field – https://pastebin.com/ZL1wHQ7M :)

Regards,
Yigit

December 2, 2019 at 3:00 pm in reply to: Problem with logo size in header #1161894

Yigit
Keymaster

Hey,

Thanks for contacting us!

It seems to be related to image optimization plugin you are using. Could you please temporarily deactivate it and check if that helps? :)

Best regards,
Yigit

December 2, 2019 at 2:58 pm in reply to: API for Google Maps in enfold #1161891

Yigit
Keymaster

Hey,

Glad you figured it out!

Future readers, please see – https://kriesi.at/documentation/enfold/google-map/ :)

Let us know if you have any other questions or issues :)

Best regards,
Yigit

December 2, 2019 at 2:55 pm in reply to: Featured image Center align #1161890
Yigit
Keymaster
Hey,

Please add following code to Quick CSS in Enfold theme options > General Styling
```
.page-thumb img {
    margin: auto;
    display: block;
}
```
Cheers!
Yigit
December 2, 2019 at 2:53 pm in reply to: New update is creating a critical error #1161889

Yigit
Keymaster

Hi Peter,

Could you please post FTP and WP admin logins here privately so we can look into it?

Regards,
Yigit

December 2, 2019 at 2:50 pm in reply to: Agenturpaketpreis #1161887

Yigit
Keymaster

Hi,

Thanks for contacting us and for your kind words!

Currently theme authors on ThemeForest are only able to make discount on the theme for all therefore unfortunately we are not able to provide you a discount. Could you please contact Envato support team and ask if they would able to provide such discount if you make a bulk purchase? :)

Best regards,
Yigit

December 2, 2019 at 2:47 pm in reply to: Compatibility with WordPress5.3 #1161886

Yigit
Keymaster

Hey,

Thanks for contacting us!

Following fixes for 5.3 will be included in Enfold 4.6.4 which will be available within a week or so

– fixed: WP 5.3 Media Uploader not showing sizes selectbox (theme option page upload image button)
– fixed: WP 5.3 CSS theme option page selectboxes only partially clickable

If you do not mind those issues, you can update otherwise, please kindly wait for Enfold 4.6.4 :)

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Regards,
Yigit

December 2, 2019 at 2:43 pm in reply to: Theme update query #1161884

Yigit
Keymaster

Hey,

I just replied to your thread linked in private content field. Let us continue there :)

Cheers!
Yigit

December 2, 2019 at 2:42 pm in reply to: Buying a new enfold for an established website #1161883

Yigit
Keymaster

Hey,

Thanks for contacting us!

You are currently using a very old version of Enfold and updating it to the latest version would fix the issues you are experiencing.

You may need to re-configure header and widgets settings but other than that, updating the theme should go smooth. We would recommend you to update it via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

I hope that helps!

Let us know if you have any other questions or issues :)

Cheers!
Yigit

December 2, 2019 at 12:15 pm in reply to: Google verification code #1161820
Yigit
Keymaster
Hi Charlotte :)

Please try copying Rikard’s code from below
```
function google_site_verification(){
?>
<meta name="google-site-verification" content="L_W-R4ZoDJoupzK4yYXZ2yM0C8mpEOvpjiUJYkCnDC8" />
<?php
}
add_action('wp_head', 'google_site_verification');
```
I believe it might not haven taken affect because of double quotes. Please try once again :)

Best regards,
Yigit
December 2, 2019 at 12:13 pm in reply to: Problem Layout builder ID'S FIELD #1161819

Yigit
Keymaster

Hi,

Could you please post FTP logins here privately as well so we can look into it?

Best regards,
Yigit

December 2, 2019 at 12:10 pm in reply to: Enfold – Upcoming fixes #1161814

Yigit
Keymaster

Hi @mensmaximus,

Enfold 4.6.4 is not released yet. We are planning to release it in a week or so. Saturday update on ThemeForest was to activate Black Friday and Cyber Monday deals and not an actual update on theme files. We will update changelog as soon as new version is available :)

Best regards,
Yigit

November 30, 2019 at 12:01 pm in reply to: hi #1161450

Yigit
Keymaster

Merhabalar :)

Which demo did you import?
Please see – https://kriesi.at/documentation/enfold/import-demos/#imported-demo-site-dont-look-similar-to-live-demos

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Regards,
Yigit

November 28, 2019 at 4:05 pm in reply to: Problem with Enfold, LayerSlider on Safari 13.X and others #1161015

Yigit
Keymaster

Hi,

Please go to Appearance > Editor and choose Enfold theme from top right corner (because file is in parent theme) and then click on “js” folder from the list on the right and replace the content with: https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js :)

Best regards,
Yigit

November 28, 2019 at 1:58 pm in reply to: Problem with layer slider #1160968

Yigit
Keymaster

Hey Roberto,

I replaced /enfold/js/avia-snippet-cookieconsent.js file with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js in Appearance > Editor. Fix will be included in upcoming version. Please review your website :)

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum.

Cheers!
Yigit

November 27, 2019 at 4:26 pm in reply to: Registration #1160680

Yigit
Keymaster

Hey,

Thanks for contacting us!

We have updated your forum account. Please see private content field below :)

Regards,
Yigit

November 27, 2019 at 10:07 am in reply to: FEATURES FROM OTHER DEMO SITES #1160575

Yigit
Keymaster

Hi,

Site cannot be found. Could you please check your link once again?

Best regards,
Yigit

November 26, 2019 at 11:19 pm in reply to: Problem Layout builder ID'S FIELD #1160475

Yigit
Keymaster

Hi,

Enfold is installed 3 times on your website :)
Please go to Appearance > Themes and delete Enfold versions 4.2.4 and 4.4.1.

Best regards,
Yigit

November 26, 2019 at 11:11 pm in reply to: FEATURES FROM OTHER DEMO SITES #1160471
Yigit
Keymaster
Hi Dan,

We can create the page for you :)

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use wordpress@kriesi.at ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Yigit
November 26, 2019 at 6:39 pm in reply to: FEATURES FROM OTHER DEMO SITES #1160426

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and enable debugging mode and then insert these shortcodes – https://pastebin.com/HVCHTfgY into debug field below Advanced Layout Builder :)

Cheers!
Yigit

November 26, 2019 at 6:37 pm in reply to: Hover #1160425

Yigit
Keymaster

Hi,

They actually created separate pages for artists, added linked names on top and linked images + names on bottom.
Instead of creating pages, you can add your artists as portfolio items – https://kriesi.at/documentation/enfold/portfolio-grid/#creating-new-portfolio-items and change slug from “portfolio-item” to “artist” etc. in Settings > Permalinks.

I hope that works for you!

Best regards,
Yigit

November 26, 2019 at 6:19 pm in reply to: Google´s map is not showing on mobile version #1160420

Yigit
Keymaster

Hi,

Could you please replace /enfold/js/avia-snippet-cookieconsent.js file with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js in Appearance > Editor? If you would like us to do it for you, please post temporary admin logins here privately.

Fix will be included in upcoming version :)

Regards,
Yigit

November 26, 2019 at 6:18 pm in reply to: Auto update doesn't detect the latest version #1160418

Yigit
Keymaster

Hey,

Header issue is related to header.php file in your child theme. Deleting it or applying the changes you applied on it on new header.php file will fix the issue. Have you modified all files included in your child theme?

Cheers!
Yigit

November 26, 2019 at 6:11 pm in reply to: Unable to remove bold text on lists #1160414

Yigit
Keymaster

Hey,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

November 26, 2019 at 6:10 pm in reply to: Hover #1160412

Yigit
Keymaster

Hi V,

Thanks for contacting us!

You can refer to this post – https://kriesi.at/documentation/enfold/menu/#one-page-menu and add Color Section elements with unique ID for each row and then link your text to those sections :)

Regards,
Yigit

November 26, 2019 at 6:03 pm in reply to: Problem Layout builder ID'S FIELD #1160410

Yigit
Keymaster

Hi,

Have you tried flushing cache in W3 Total Cache?
If you have and it still does not work, please post admin logins of the second site here privately :)

Best regards,
Yigit

November 26, 2019 at 4:11 pm in reply to: Problem Layout builder ID'S FIELD #1160391

Yigit
Keymaster

Hi,

I have already replaced it on your installation and confirmed it is working. I checked once again, still working. Attached a screenshot in private content field :)
Please flush browser cache and refresh your page a few times.

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 10,921 through 10,950 (of 82,625 total)

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