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January 29, 2020 at 4:55 pm in reply to: I already purchased Enfold – Where do I place a support ticket? I don't want to read through your forum #1179467
Hey Scott,
Thanks for contacting us!
I checked your purchase code and it seems like you have already registered to our forum. Please login and start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post
If you would like us to reset your forum account, please let us know :)
Regards,
YigitJanuary 29, 2020 at 4:50 pm in reply to: Is Enfold GDPR-ready and does the Cookie-modal work? #1179464Hi,
Sorry for my late reply!
1- We can use the case in following thread as an example.
// https://kriesi.at/support/topic/matomo-cookie-opt-out/#post-1146376
User is using Matomo Analytics and it sets a cookie named “MATOMO_SESSID”. To be able to add that cookie in Cookie Consent window in Enfold, they would need to add a new Custom Cookie with cookie name “MATOMO_SESSID” and path “/”. You can check cookie path in browsers developer tools – https://imgur.com/a/cRMyzIe
So, Enfold would delete (see “Compare Action” section below) “MATOMO_SESSID” cookie set by Matomo and sets it again when user accepts the cookie. If you would like to add a toggle for that cookie, you can use shortcode as following[av_privacy_custom_cookie cookie_name="MATOMO_SESSID"]Here is what “Compare Action” options do:
– Cookie equals cookie name= Finds cookies with “MATOMO_SESSID” name only and deletes them.
– Cookie starts with cookie name= Finds cookies that start with “MATOMO_SESSID” and delete them. For example if you have “MATOMO_SESSID_WP_COOKIES” and “MATOMO_SESSID_WP_COOKIES_CUSTOM”, both would be deleted.
– Cookie contains cookie name= Finds cookies that contain “MATOMO_SESSID” in cookie name and deletes them. For example if you have “MATOMO_SESSID_COOKIES” and “CUSTOM_MATOMO_SESSID_COOKIES” both would be deleted.2- You can add description to cookies not defined by Enfold using Additional Custom Cookies however it currently does not work with cookies that have random numbers (such as user ID) in cookie name. That is why we have added a filter in functions.php file of your theme. In upcoming version, Enfold will support those too but since we are not done testing yet, we provided you filter solution for the time being.
3- That would not work since browser detects them as two different domains and you cannot access cookies on another domain due to security reasons.
Best regards,
YigitHi,
I noticed one unclosed Strong tag on your page. I closed it and updated the page but layout broke again. There must be more HTML errors on the page. The issue usually occurs due to broken HTML.
Could you please revert the page to old version so we can check for errors again?
Best regards,
YigitHi,
You are welcome! Let us know if you have any other questions or issues :)
Best regards,
YigitHey Michael,
Thank you for asking! :) I already reported them.
Let us know if you have any other questions!
Best regards,
YigitHi,
Thanks for contacting us!
That is pirate site distributing Enfold illegally. Enfold is exclusively sold on ThemeForest – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. Please do not purchase illegal versions.
Cheers!
YigitHi,
You are welcome Dee! Let us know if you have any other questions or issues :)
Best regards,
YigitJanuary 28, 2020 at 7:04 pm in reply to: Put a differente border color on each top menu item #1179134Hi,
You can edit the code above and adjust width as needed. First code is for first menu item and so on :)
Best regards,
YigitHey,
Thanks!
1- Could you also point out the page/post where you are having this issue? We would need to inspect that specific page/post.
2- I checked a random product but reviews show up fine on my end. Attached a screenshot in private content field. If it does not show up on a certain product, please point it out as well :)
Cheers!
YigitJanuary 28, 2020 at 5:58 pm in reply to: Put a differente border color on each top menu item #1179109Hi,
I personally think that is not a good idea and you will have another issue such as the one i attached in private content field but if that is what you would like to do, please add following code to Quick CSS as well
.av-main-nav #menu-item-24 ul { width: 105px; } .av-main-nav #menu-item-10 ul { width: 47px; } .av-main-nav #menu-item-11 ul { width: 74px; } .av-main-nav #menu-item-12 ul { width: 143px; } .av-main-nav #menu-item-13 ul { width: 67px; } .av-main-nav #menu-item-14 ul { width: 72px; } .av-main-nav #menu-item-15 ul { width: 91px; } Best regards,
YigitHi,
In that case could you please try pasting your shortcode in Enfold theme options > Header > Extra Elements in “Phone Number or small info text” field instead? :)
Cheers!
YigitHi,
Could you please edit the user and change user role to “administrator”? We are currently not able access WP dashboard.
Regards,
YigitHi,
I notiecd image could not be found error so i re-uploaded the image and updated the link in your CSS code. Please review your website :)
Regards,
YigitHi,
Thanks for contacting us!
Please check if you have following line in your wp-config.php file via FTP
define( 'WP_POST_REVISIONS', FALSE );
If you have, please replace “FALSE” with “TRUE” and if you do not have that line, please add following
define( 'WP_POST_REVISIONS', TRUE);Best regards,
YigitJanuary 28, 2020 at 5:36 pm in reply to: Put a differente border color on each top menu item #1179093Hi,
Please add following code to Quick CSS in Enfold theme options > General Styling
#top .header_color .main_menu .menu #menu-item-11 ul li>a:hover, #top .header_color .main_menu .menu #menu-item-14 ul li>a:hover { color: #000000; } #top .header_color .main_menu .menu #menu-item-10 ul li>a:hover, #top .header_color .main_menu .menu #menu-item-24 ul li>a:hover, #top .header_color .main_menu .menu #menu-item-12 ul li>a:hover, #top .header_color .main_menu .menu #menu-item-13 ul li>a:hover, #top .header_color .main_menu .menu #menu-item-15 ul li>a:hover { color: white; }Regards,
YigitHey,
Please refer to this post – https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area and add a widget area to your header and then refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and enable debugging mode. Then edit one of your pages and add “Search” element under Content Elements tab of Advanced Layout Builder and then copy its shortcode from debugging field right below ALB and paste it in your header widget using Custom HTML widget :)
Regards,
YigitHi,
I updated the theme to the latest version but i am not seeing any errors on your website. Please review your website :)
Best regards,
YigitHi,
Could you please create a testing environment where we can try de-activating all active plugins to check if that helps?
I am not able to reproduce the issue on my local installation therefore i am guessing there is a plugin conflict but since you said this is your live site, i would not like to experiment here :)Best regards,
YigitHey,
@lipowski unfortunately, not yet. However we have first beta version available. If you would like us to share with you, please start a new thread and request it :)
@stadtbesaetzer please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates. If that does not help or if you have any other questions or issues, please start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post
@igoogleyes please contact your hosting provider and ask them to upgrade your PHP version. This is related to your server settings and not related to theme :) If you have any other questions or issues, please start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-postBest regards,
Yigit-
This reply was modified 6 years ago by
Yigit.
Hey,
Alright then!
Let us know if you have any other questions or issues :)
Cheers!
YigitHi,
I believe that happened after WP 5.3 update. We have fixed it in Enfold 4.7 but i guess button needed to be recreated. Well, glad it is working fine now!
Best regards,
YigitHey,
Thanks for reporting back! Glad it is working fine now. Let us know if you have any other questions or issues :)
Best regards,
YigitHi Patrik,
We have already reported the issue to our devs and used this thread as reference however i could not reproduce the issue on my local installation. I believe issue is related to one of your plugins. To find the culprit, we would need to de-activate all active plugins. If you would like us to do that, please confirm :)
Cheers!
YigitHey,
1- Please go to Enfold theme options > General Styling > Fonts and change title font from Lato to Open Sans.
2- Could you please post a screenshot and show the changes you would like to make or post a link to your page?
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.Regards,
YigitHey,
I tested your HTML code in Code Block element on my local installation and it did not work. However i tried creating a new button and inserted HTML in Code Block and it worked.
Could you please check if HTML code in private content field works fine for you too? If it does, i am afraid you might need to recreate button and copy HTML once again and paste it in your code blocks.
Best regards,
YigitHi,
I changed the code to following one in Quick CSS field
#top #wrap_all .all_colors h3.grid-entry-title { font-weight: bold; }Which font family would you like to use?
Regards,
YigitHi,
Could you please post a link to your website where we can see the issue? We may need temporary admin logins too so if you do not mind, please share them privately as well.
Regards,
YigitHi Dee,
Could you please create temporary admin logins and post them here privately so we can look into it?
Best regards,
YigitHi,
We have not applied any fix on our test site. As we mentioned, Instagram widget works fine on servers that are not shared servers. This is a limitation on Instagram’s end.
We are going to implement a solution which is pretty complex therefore i think it may take some time. For the time being, please use this plugin – https://wordpress.org/plugins/instagram-feed/ :)
Best regards,
Yigit -
This reply was modified 6 years ago by
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