January 20, 2020 at 6:51 pm #1176387January 21, 2020 at 2:22 pm #1176736
Could you please create temporary admin logins and post them here privately so we can look into it?
YigitJanuary 21, 2020 at 6:21 pm #1176879
Here you go. Please be careful, as this is a live site.
Depending on the country you are logging in from, you may be blocked. If that’s the case, please let me know the country and I’ll unblock it.
Thank youJanuary 23, 2020 at 8:02 am #1177419
Thanks for providing the admin access.
Can you unblock the country in private content?
NikkoJanuary 23, 2020 at 9:08 am #1177457January 23, 2020 at 10:38 pm #1177924
Unfortunately if you do not disable this for everyone, u will have to wait for some people to get access when they see the topic
BasilisJanuary 24, 2020 at 9:35 am #1178037
My host is blocking the login page to everybody except the countries I specify. If you let me know your country, I’ll unblock it.
Best,January 25, 2020 at 8:47 am #1178275January 25, 2020 at 10:42 am #1178322January 28, 2020 at 8:49 am #1178903
Thank you for the update.
We found an error in the console and it seems to be related to the Google Analytics script. Did you install any plugin or add scripts related to GA?
ReferenceError: gaOptout is not defined
IsmaelJanuary 28, 2020 at 4:07 pm #1179058
I solved that, but it isn’t related to the original issue. Can you check it, please?
Thanks.January 28, 2020 at 4:59 pm #1179075
Could you please create a testing environment where we can try de-activating all active plugins to check if that helps?
I am not able to reproduce the issue on my local installation therefore i am guessing there is a plugin conflict but since you said this is your live site, i would not like to experiment here :)
YigitJanuary 29, 2020 at 4:18 pm #1179454
Unfortunately I can’t create a testing environment, but I just did a very quick test:
1) Deactivate absolutely all plugins.
2) Clear browser cache
3) Refresh the page. Nothing changed. The same issue where you click on the video and only the URL shows and nothing happens.
4) Activated all plugins again.
:(January 30, 2020 at 3:19 am #1179668January 30, 2020 at 4:02 am #1179671
Found the issue, it’s about the Privacy and Cookies settings.
You need to set it to All cookies and services are accepted…
If you set to user must accept…, the videos does no more work !
Maybe some changes at YouTube :(
RegardsJanuary 31, 2020 at 3:26 am #1180141
@blancocappell: The markup in av-video-tmpl script in your installation looks different. It only contains a link to the video instead of the iframe wrap.
<script type="text/html" class="av-video-tmpl"><a href="https://www.youtube.com/watch?v=7Q4VgbKvV9Q">https://www.youtube.com/watch?v=7Q4VgbKvV9Q</a></script>
The script should look like this:
<script type="text/html" class="av-video-tmpl"><div class='avia-iframe-wrap'><iframe title="The Hobbit-Official Trailer" width="1500" height="844" src="https://www.youtube.com/embed/G0k3kHtyoqc?feature=oembed&autoplay=1&loop=0&controls=1&mute=0" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></div></script>
Did you happen to edit the video shortcode or template?
Please try to update the theme to v4.7.2. The upgrade should help fix the issue.
@lupe_1222: Thanks for chiming in. That is the expected behavior when the Default Cookie Behaviour settings is not set to the first option.
IsmaelFebruary 6, 2020 at 8:44 am #1181968February 10, 2020 at 12:32 am #1182882
Thank you for the info.
It seems to be an issue with the video itself, or its URL. Other videos are working properly. Please check the following test page. (see private field)
Please try to delete the video directly from Youtube, then upload it again to generate another URL.
IsmaelFebruary 12, 2020 at 8:05 pm #1183986February 13, 2020 at 8:14 am #1184073
The topic ‘Video from YouTube doesn't load’ is closed to new replies.