Tagged: , , ,

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • January 20, 2020 at 6:51 pm #1176387
    blancocapell

    Hi,

    My video from that URL doesn’t load. Instead, it just shows a link, and only if I click the link it shows on a lightbox. I don’t want that, I want users to click on Play and just play the video there.

    The settings are set to Wait for user interaction to load the video.

    I am using WP Rocket, but I’m not lazy loading anything, and I cleared the cache.

    What am I doing wrong?

    Thank you,

    January 21, 2020 at 2:22 pm #1176736
    Yigit

    Hey,

    Could you please create temporary admin logins and post them here privately so we can look into it?

    Best regards,
    Yigit

    January 21, 2020 at 6:21 pm #1176879
    blancocapell

    Hi Yigit,

    Here you go. Please be careful, as this is a live site.
    Depending on the country you are logging in from, you may be blocked. If that’s the case, please let me know the country and I’ll unblock it.

    Thank you

    January 23, 2020 at 8:02 am #1177419
    Nikko

    Hi blancocapell,

    Thanks for providing the admin access.
    Can you unblock the country in private content?

    Best regards,
    Nikko

    January 23, 2020 at 9:08 am #1177457
    blancocapell

    Hi Nikko,

    Access unblocked.

    January 23, 2020 at 10:38 pm #1177924
    Basilis

    Hi,

    Unfortunately if you do not disable this for everyone, u will have to wait for some people to get access when they see the topic

    Best regards,
    Basilis

    January 24, 2020 at 9:35 am #1178037
    blancocapell

    Hi Basilis,

    My host is blocking the login page to everybody except the countries I specify. If you let me know your country, I’ll unblock it.

    Best,

    January 25, 2020 at 8:47 am #1178275
    Rikard

    Hi,

    Please see private.

    Best regards,
    Rikard

    January 25, 2020 at 10:42 am #1178322
    blancocapell

    Hi Rikard,

    I unblocked those countries.

    Thanks in advance.

    January 28, 2020 at 8:49 am #1178903
    Ismael

    Hi,

    Thank you for the update.

    We found an error in the console and it seems to be related to the Google Analytics script. Did you install any plugin or add scripts related to GA?

    ReferenceError: gaOptout is not defined

    Best regards,
    Ismael

    January 28, 2020 at 4:07 pm #1179058
    blancocapell

    Hi Ismael,

    I solved that, but it isn’t related to the original issue. Can you check it, please?

    Thanks.

    January 28, 2020 at 4:59 pm #1179075
    Yigit

    Hi,

    Could you please create a testing environment where we can try de-activating all active plugins to check if that helps?
    I am not able to reproduce the issue on my local installation therefore i am guessing there is a plugin conflict but since you said this is your live site, i would not like to experiment here :)

    Best regards,
    Yigit

    January 29, 2020 at 4:18 pm #1179454
    blancocapell

    Hi Yigit,

    Unfortunately I can’t create a testing environment, but I just did a very quick test:
    1) Deactivate absolutely all plugins.
    2) Clear browser cache
    3) Refresh the page. Nothing changed. The same issue where you click on the video and only the URL shows and nothing happens.
    4) Activated all plugins again.

    :(

    January 30, 2020 at 3:19 am #1179668
    LUPE_1222
    This reply has been marked as private.
    January 30, 2020 at 4:02 am #1179671
    LUPE_1222

    Hi,
    Found the issue, it’s about the Privacy and Cookies settings.
    You need to set it to All cookies and services are accepted…
    If you set to user must accept…, the videos does no more work !
    Maybe some changes at YouTube :(
    Regards

    January 31, 2020 at 3:26 am #1180141
    Ismael

    Hi,

    @blancocappell: The markup in av-video-tmpl script in your installation looks different. It only contains a link to the video instead of the iframe wrap.

    <script type="text/html" class="av-video-tmpl"><a href="https://www.youtube.com/watch?v=7Q4VgbKvV9Q">https://www.youtube.com/watch?v=7Q4VgbKvV9Q</a></script>

    The script should look like this:

    <script type="text/html" class="av-video-tmpl"><div class='avia-iframe-wrap'><iframe title="The Hobbit-Official Trailer" width="1500" height="844" src="https://www.youtube.com/embed/G0k3kHtyoqc?feature=oembed&autoplay=1&loop=0&controls=1&mute=0" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></div></script>

    Did you happen to edit the video shortcode or template?

    Please try to update the theme to v4.7.2. The upgrade should help fix the issue.


    @LUPE_1222    : Thanks for chiming in. That is the expected behavior when the Default Cookie Behaviour settings is not set to the first option.

    Best regards,
    Ismael

    February 6, 2020 at 8:44 am #1181968
    blancocapell

    Hello,


    @Ismael    , I haven’t edited anything. Just added the video module, a thumbnail, and that’s it. I also updated to v.4.7.2 and it didn’t help.


    @LUPE_1222    , thank you for your input, but I have disabled Enfold’s cookie consent messages. So that’s not related.

    Best,

    February 10, 2020 at 12:32 am #1182882
    Ismael

    Hi,

    Thank you for the info.

    It seems to be an issue with the video itself, or its URL. Other videos are working properly. Please check the following test page. (see private field)

    Please try to delete the video directly from Youtube, then upload it again to generate another URL.

    Best regards,
    Ismael

    February 12, 2020 at 8:05 pm #1183986
    blancocapell

    Hi Ismael,

    Thank you. I found the solution, but not why it didn’t work. Basically I changed the URL from https://www.youtube.com/watch?v=XXXXX to https://youtu.be/XXXXX.

    ‾\_(ツ)_/‾

    Anyway, thank you for your help.

    Have a good one,

    February 13, 2020 at 8:14 am #1184073
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

  • Author
    Posts
Viewing 20 posts - 1 through 20 (of 20 total)
  • The topic ‘Video from YouTube doesn't load’ is closed to new replies.